Background: This client is a pain and charges us lots if we muck up at all.
M: Me
C: Client contact
(Conversation over email)
M: Hi C, can you send me document X? I don't have a copy.
C: Oh, that shouldn't have been put on the account - our error! Issue me a credit please!
M: Sorry, I can't issue credits on documents we didn't issue. Please deduct it on your next payment as we received the payment for it this week. Please note since the document was originally in <other currency> and you paid it into our £ account that we recieved £7XXX.XX. Please deduct that amount.
C: I propose I use exchange rate X, that means we would deduct £8XXX.XX.
M: No. Please see the attached proving that we only received £7XXX.XX. Please deduct that exact amount only.
The figure they want to deduct is over £200 difference! So I'm supposed to write off that amount of money because they made a mistake!
No. Just No. Did you really think I'd fall for that?
M: Me
C: Client contact
(Conversation over email)
M: Hi C, can you send me document X? I don't have a copy.
C: Oh, that shouldn't have been put on the account - our error! Issue me a credit please!
M: Sorry, I can't issue credits on documents we didn't issue. Please deduct it on your next payment as we received the payment for it this week. Please note since the document was originally in <other currency> and you paid it into our £ account that we recieved £7XXX.XX. Please deduct that amount.
C: I propose I use exchange rate X, that means we would deduct £8XXX.XX.
M: No. Please see the attached proving that we only received £7XXX.XX. Please deduct that exact amount only.
The figure they want to deduct is over £200 difference! So I'm supposed to write off that amount of money because they made a mistake!
No. Just No. Did you really think I'd fall for that?
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