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Lucy McLazy or Sammie McScammy?

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  • Lucy McLazy or Sammie McScammy?

    Background: This client is a pain and charges us lots if we muck up at all.

    M: Me
    C: Client contact
    (Conversation over email)

    M: Hi C, can you send me document X? I don't have a copy.

    C: Oh, that shouldn't have been put on the account - our error! Issue me a credit please!

    M: Sorry, I can't issue credits on documents we didn't issue. Please deduct it on your next payment as we received the payment for it this week. Please note since the document was originally in <other currency> and you paid it into our £ account that we recieved £7XXX.XX. Please deduct that amount.

    C: I propose I use exchange rate X, that means we would deduct £8XXX.XX.

    M: No. Please see the attached proving that we only received £7XXX.XX. Please deduct that exact amount only.

    The figure they want to deduct is over £200 difference! So I'm supposed to write off that amount of money because they made a mistake!

    No. Just No. Did you really think I'd fall for that?
    I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

  • #2
    They made a mistake and want you to pay for it?

    I dont think so. Thats like me whining saying its your fault im overweight even though Im the one not exercising.

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    • #3
      I'm glad you had proof for the amount you received. I'm guessing the exchange rate has become more favorable for them since they first sent their payment? On the plus side, they at least clarified the amount before automatically taking the deduction.

      ETA: As I think on it, the person was more likely trying to cover their ass. Now they've lost £200 due to the fluctuating exchange rate, and they're probably going to get in trouble.
      Last edited by bainsidhe; 04-05-2012, 06:05 PM.
      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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      • #4
        I'm assuming they are using their system exchange rate which is different from the bank rate used on the transfer - either due to exchange rate variations or just to do with different banks using different rates anyway. *shrug* whatever the reason they are putting me back in the same position I was before - I don't want a penny more or less!

        Yeah, I am glad they mentioned the amount pre-document-issue (or rather than just sending me the document) but the pure fact they tried to short me over £200 is a joke. I'm not sure if they just expected me to accept it or if they knew I wouldn't and were trying to get me refusing in writing so they could go to their boss and blame me for unreasonable and not accepting their normal procedure.

        I do think they were trying to get out of doing the exchange write off though!
        I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi

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        • #5
          sounds scammy to me. but i've worked in CS over 20 years. I'm a cynical lady

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          • #6
            At that point I would have replied, "We are the business, therefore, we set the rules and go by the common exchange rate. Remember that without proper payment to us; your credit can be affected, not the other way around. The exchange rate is XXXX and the new amount is XXXX.

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