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Me = 
sc = sucky customer
I'm answering phones.
sc: someone called me from your library telling me my book is ready to be picked-up. Before I go out in this awful rain, can you tell me which book it is?
me: one moment, it will take me a while. You should have called Circulation.
me: *checks* ok, it's Blue-eyed lady.
sc: ok. Now, I did call circulation and got you.
me: ok, did you press 1 or 3 at the recording.
sc: I dialed the number behind my card.
me: did you press 1 or 3.
sc: yes.
me: which one was it?
sc: I told you!
me: no you didn't (though honestly, I should have phrased it better)
sc: I told you 1! fuck you bitch!!!! *hangs-up*
me: you too.
Here record had this note: 10/17/11 PATRON WAS UPSET BECAUSE CANNOT HAVE SIX WEEKS CHECKOUT FOR BOOK TITLE BACK ON BEYOND /SHE WOULD NEVER COME BACK TO THIS LOCATION ANYMORE/ SHE SAID SHE WILL CALL THE MAYOR/ BUT THE BOOKS HAD TWO HOLDS ON IT/ SORRY I CANNOT DO IT POSTED @ CEN /ZZZ
sc = sucky customer
I'm answering phones.
sc: someone called me from your library telling me my book is ready to be picked-up. Before I go out in this awful rain, can you tell me which book it is?
me: one moment, it will take me a while. You should have called Circulation.
me: *checks* ok, it's Blue-eyed lady.
sc: ok. Now, I did call circulation and got you.
me: ok, did you press 1 or 3 at the recording.
sc: I dialed the number behind my card.
me: did you press 1 or 3.
sc: yes.
me: which one was it?
sc: I told you!
me: no you didn't (though honestly, I should have phrased it better)
sc: I told you 1! fuck you bitch!!!! *hangs-up*
me: you too.
Here record had this note: 10/17/11 PATRON WAS UPSET BECAUSE CANNOT HAVE SIX WEEKS CHECKOUT FOR BOOK TITLE BACK ON BEYOND /SHE WOULD NEVER COME BACK TO THIS LOCATION ANYMORE/ SHE SAID SHE WILL CALL THE MAYOR/ BUT THE BOOKS HAD TWO HOLDS ON IT/ SORRY I CANNOT DO IT POSTED @ CEN /ZZZ
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