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First post, been reading for a while! *long, and sucky!*

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  • First post, been reading for a while! *long, and sucky!*

    Hey everyone, been reading the stories on here for a while, and can relate to a lot of them!
    I've had many run ins with sucky customers, but only today have I felt the need to register and post about them!

    Got hit with double-suckage today!
    Background: Im a supervisor at a certain well known German discount supermarket (i work in the UK, but the company is German) Although i'm a supervisor, i still work checkouts quite a lot.

    Both these stories happened today.


    Me - Me
    SC - sucky customer (owns a restaurant nearby)
    SM - Store Manager (who goes to the gym every day after work, and is built like a tank)

    We had whole fresh chickens on offer, 2 for £5.00. Theres a limit of 6 per customer.
    SC comes up to the till, with 30 chickens.
    I scan his shopping through, and inform him that I can only sell him 6 chickens, and not the 30 that he has.
    SC gets annoyed and says that theres no sign saying he can only buy 6. I offer to take him down to the fridge where he got the chickens from and show him the sign, which I put up the night before.
    SC: "I dont want the 30 chickens anymore, but i want the boxes that they are in to put the rest of my shopping in"
    Me: "that's no problem, i'll take them out of the boxes and you can have the boxes"
    SC: You're too slow *starts throwing the chickens out of the boxes and all over my till*
    Me: *calls manager*
    Awesome SM shows up (seriously i dont know how he hasnt been fired yet)
    SM: Whats up?
    SC: "He wont sell me these chickens!"
    Me: "He wanted 30, I told him he can only have 6. He also threw these chickens everywhere"
    SC: "I threw them there because I dont want them anymore"
    SM: "If you dont pick up those chickens and put them back where they came from, you arent buying anything from this store"
    SC: "Youre lucky I dont have time to wait for you to finish work, or I'd meet you outside!"
    SM: "We can go outside right now if you want, I wouldn't if I was you, unless you want your legs broken"
    SC puts back the chickens.

    Seriously dont know how the SM hasnt been fired, because he's too awesome for retail!


    2nd sucky story.
    Me - Me
    SC - Sucky Customer
    CW - Co-Worker
    DM- District Manager

    I was working the floor, while also going on tills when it was too busy for my CW to handle by himself.
    Walked past the till and SC at the end of CW's queue starts waving at me and shouting HEY!!
    I looked up and he said "any chance of another till on here, im in a hurry!"
    I said OK, and walked up towards the checkout.
    I walk pretty slow, and with a distinct limp...
    Eventually got to the till, served SC and he went on a rant about me taking too long to get to the till and serve him. I told him I was walking slow because my foot hurts, and he said I should take the day off if my foot hurts.
    I told SC that my foot hurts every day, and he said I should work in a job where I dont need to be on my feet.
    I said that I can do my job just fine with a sore foot. That annoyed SC and he wanted to speak to my manager.
    I tell him my manager is off today, but my DM is in the store for a visit and he can talk to her if he wants.
    SC complains to DM that I walked too slow to the till and then sat down before I served him, even tho he was in a hurry.
    DM informed SC that I had been hit by a car when I was 8, and most of my right ankle is made of metal, and thats why I walk funny and slowly. SC went pretty red and vanished. No apology ofcourse.

    So yeah, the suckage today made me register. So Hi everyone! I understand you're pain now!
    Last edited by Dave1982; 04-18-2012, 07:11 PM.

  • #2
    Not one but TWO awesome managers?! What sorcery is this?!!
    Ne auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!

    This is Tech Support, not Customer Service.
    What's the difference?
    We're allowed to tell you "no".

    Comment


    • #3
      One thing you have already probably learned from this site is that customers often WILL not read signs beyond the bits they want to see...Not "cannot", but "will not" (~ It just says "won't", this thing reads like stereo instructions ~)

      to ! We've bacon and chocolate all around, and bacon-wrapped chocolate if you prefer, as well as and on tap. Boozeahol, too, if you're of age ^_^
      "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
      "The difference between an amateur and a master is that the master has failed way more times." - JoCat
      "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
      "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
      "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
      "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
      Acts of Gord – Read it, Learn it, Love it!
      "Our psychic powers only work if the customer has a mind to read." - me

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      • #4
        No chocolate covered bacon, EricKei?

        And welcome to the forums, Zenova! Sounds like so far you've lucked out as far as management goes.

        Comment


        • #5
          Welcome Zenova! I'm surprised that you DM didn't repremand you for "talking back at the customer." I get that type of treatment at work from management. Even though you are explaining why you were slow, in my situation my managers would say, "you just do what the person wants, don't tell them anything or else they will complain you were rude."

          And the sc complaining he was in a hurry, but he had no problem taking the time to complain to the DM?
          Time! Time! Time is what turns kittens into cats.

          Don't teach me a lesson; all I learn is that you are an asshole.

          I wish porn had subtitles.

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          • #6
            An awesome SM and an awesome DM. Both are rare in itself. Jealous.

            Comment


            • #7
              Quoth rose_metal_nz View Post
              Not one but TWO awesome managers?! What sorcery is this?!!
              I want some of it!
              Labor boards have info on local laws for free
              HR believes the first person in the door
              Learn how to go over whackamole bosses' heads safely
              Document everything
              CS proves Dunning-Kruger effect

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              • #8
                Quoth Draco View Post
                No chocolate covered bacon, EricKei?
                *krunchmunchmmmmmmbacooonnomnomnom*

                Mm? Nmm-hmm. Nmm chommat bacommm hrmmm...
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment


                • #9
                  You haven't paid the entrance fee of 1ea awesome manager yet, have you? We'll need that donation made right away, kthks

                  Comment


                  • #10
                    Wow, what suckage on the SC's part.

                    Welcome to the site, and I hope you enjoy your stay.
                    "Life is tough. It's even tougher if you're stupid" Redd Foxx as Al Royal - The Royal Family - Pilot Episode - 1991.

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                    • #11
                      to CS, Zenova! Great stories...keep 'em coming!
                      "I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"

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                      • #12
                        Thanks for the welcomes everyone. Funny thing is that i used to hate my DM and think she was a total pain an the ass!
                        Its only when my SM told me that if i keep on the DM's good side, that she can actually be really nice, and will definitely look out for me. Turns out he was right!

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                        • #13
                          Quoth Zenova View Post
                          Seriously dont know how the SM hasnt been fired, because he's too awesome for retail!
                          From what I've heard from other UK workers, companies don't brown-nose the customers quite so badly as they do in the US. If you were in the US, both you and the SM would've been fired and Corporate would've given the SC free groceries for a year for his "trouble".

                          to
                          I don't have an attitude problem. You have a perception problem.
                          My LiveJournal
                          A page we can all agree with!

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                          • #14
                            Welcome, and great intro post! Who needs 30 chickens to eat? Unless he was serving at a banquet, I hardly believe he could've eaten them all before they went bad. As for the second SC, glad they got schooled! BTW, can we clone your SM and DM??
                            "And though she be but little, she is FIERCE!"--Shakespeare

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                            • #15
                              When you said that the customer started throwing the chickens all over your till, I'm fairly sure my mind exagerrated the scene to the point where it was actually a serious risk to everyone within a ten metre radius. Especially if those were frozen chickens.

                              Oh, and both your managers are awesome.

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