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  • An Open Letter...

    ...To the guy that made one of the customer service girls cry.

    I just started a job at a well-known hardware store (orange aprons), and everyone here has been really nice so far. They're not really strict with the dress code, everyone's friendly and jokes around with each other, no one gets in trouble over a couple of the guys starting an impromptu game of baseball with a wadded-up paper and a pipe in the lumber section when it's slow, and while the schedule is pretty weird and sometimes downright crazy because it's done by computer, it's liveable and I'm getting decent hours. Sure, there are the dumb customers who try to put lumber in a regular cart instead of getting the carts made for that sort of thing, and I've gotten bonked on the head with dropped pipes and such from carelessness like that before (and got sick from that lady who exploded a can of bug spray under a box), but nothing terrible had happened, even with the doors creating wind tunnels that are ridiculously cold and make me anxious due to physical sensitivity issues.

    Then you came along, o douchebag of douchebags. You, who came in and bought a roll of flooring, signed for it, and took it home-evidently without inspecting it at all, and then came back a few days later, full of what you thought was righteous rage. You promptly marched up to the customer service counter, spotting one of the girls that works there, and deciding that everything that had ever gone wrong in the world must be her fault, decided to take sweet vengeance upon her. You began bellowing to a degree that could be heard on the opposite side of the store, swearing up and down a blue streak, screaming and threatening and degrading her to the point that she started to cry-and you didn't stop there! You kept right on going, not knowing that everyone in the store-particularly the big, strong guys working in the paint and lumber departments-was struggling with the urge to take you down. Since our store manager wasn't there, the shift manager had to come out and try to fix the problem, only for you to start yelling at him. When he calmly and politely tried to find out what the problem was, you roared at him not to yell at you, and proceeded to become even more violent and rude.

    I'm not one for foul language, but you know what? Fuck you. Fuck you, you pansy-assed, whiny little bitch. The flooring looked like it'd had a bite taken out of the end-you should have noticed that. Beyond that, how the hell was it the customer service girl's fault? She had nothing to do with it. She didn't order it or sell it to you, nor does she work in the department that did. She had no idea who you were, and you verbally thrashed her to the point of tears. Did it make you feel like a big tough guy, reducing a little girl to tears like that? Well let me tell you, you're not a big tough guy. Those men glaring at you from behind the paint counter, or the ones standing near the lumber section with looks of murderous rage in their eyes? THOSE are big tough guys, and each and every one of them wanted to kick your ass. Even us girls who were around would gladly have taken one of our display drills to your frontal lobe, you putrid jackass. And you didn't even end it there, did you? No, it didn't end until we finally had to call the cops and have them drag your sorry ass out. You probably think that we called the cops because we couldn't handle you on our own, don't you? Allow me to dissuade you of that illusion. We called them for YOUR protection, because about three more seconds and you would have had every singe one of those aforementioned guys pounding your sorry skull into the concrete floor until there was nothing but a nasty stain left, and plenty of the girls would have jumped in too!

    So, in short, you got lucky. I wouldn't suggest trying your luck again. I know that losing customers is bad for business, but I hope you never show your face around here again, you slobbering moron. If you do show your face around here again, I do hope you've undergone an attitude adjustment first, or else next time the cops might not be quick enough.

  • #2
    I'm sure that whatever satisfaction would be gained by pounding that guy to a pulp would be lost as he decided to press charges for assault. The cops were the best option.

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    • #3
      Quoth mikoyan29 View Post
      I'm sure that whatever satisfaction would be gained by pounding that guy to a pulp would be lost as he decided to press charges for assault. The cops were the best option.
      I know, and I am glad that it was handled the way it was to prevent anyone from getting in trouble, but the guys-you should've heard them in the break room afterward, they were FUMING. A few of them were angry for days, particularly the ones who were right there at the paint desk and had front row seats for this guy's jackassery.

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      • #4
        Please tell me they dropped the ban hammer on him...
        Some days, it's just not worth chewing through the restraints...
        TASTE THE LIME JELLO OF DEFEAT! -Gravekeeper

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        • #5
          Quoth Clover View Post
          I know that losing customers is bad for business...
          No...losing good customers is bad for business. You can't hurt your business for getting rid of an anal-dwelling butt monkey like him.
          I never lost my faith in humanity. Can't lose what you never had right?

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          • #6
            Quoth Mongo Skruddgemire View Post
            No...losing good customers is bad for business. You can't hurt your business for getting rid of an anal-dwelling butt monkey like him.
            Indeed. Bullies like him not only make it hell for the employees, they make the good customers uncomfortable enough to take their business elsewhere. As would giving this psycho the über-smackdown that he desperately deserved and you all were itching to deliver.

            Mikoyan is correct that the police were the best option, and I hope he's been banned as well, and corporate notified about him.

            A big and cookies to the poor girl who was the target of this asshole's verbal vomit. I hope she's okay.
            I don't have an attitude problem. You have a perception problem.
            My LiveJournal
            A page we can all agree with!

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            • #7
              I'm hoping that in addition to the banhammer, he also failed to get his refund...

              Comment


              • #8
                As someone who was once made to cry by a sucky customer (she was nowhere near as bad as the creature you've decribed above) I do hope she's been okay and you and the rest of your c-w's have been taking good care of her.

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                • #9
                  Quoth mikoyan29 View Post
                  I'm sure that whatever satisfaction would be gained by pounding that guy to a pulp would be lost as he decided to press charges for assault. The cops were the best option.
                  I doubt that after he was pounded to a pulp there would have been anything left to sue them. Most likely, that guy's widow would have invited them to his wake to thank them for getting rid of him for her.

                  Calling the cops was the best option.

                  And hopefully the customer service girl's coworkers treated her to a few beers after work (if she's old enough).
                  "I don't have to be petty. The Universe does that for me."

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                  • #10
                    Quoth sirwired View Post
                    I'm hoping that in addition to the banhammer, he also failed to get his refund...
                    And as icing on the cake, lost his roll of flooring to boot.
                    This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                    I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

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                    • #11
                      Quoth muppet101 View Post
                      As someone who was once made to cry by a sucky customer (she was nowhere near as bad as the creature you've decribed above) I do hope she's been okay and you and the rest of your c-w's have been taking good care of her.
                      Sadly, that has happened to a lot of folks here (including me). Some SCs get their jollies off of being horrible bullies and making employees cry/scream/otherwise lose their composure. They think they've "won" their nasty little mindgame.

                      Next time some ass pulls that on you, immediately call a manager. They are paid to put up with that crap and are usually tough enough to deal with it and have the authority to turf someone if they get bad enough.
                      I don't have an attitude problem. You have a perception problem.
                      My LiveJournal
                      A page we can all agree with!

                      Comment


                      • #12
                        But if you had left him to be a stain on the floor, would anyone really have wanted to clean that up?

                        I've always thought, especially with older, bully-like men, if you get your jollies off by making girls half your age cry, you should really spend a day with a very sex deprived prison inmate named Tiny, who is literally an anal dwelling ass monkey.
                        You really need to see a neurologist. - Wagegoth

                        Comment


                        • #13
                          I hope that they perma-banned that motherfucker and that he got no refund. Your co-worker and the rest of you sure deserve a drink, cookies or cake for having to (unfortunately) deal with that horse's ass.
                          I don't get paid enough to kiss your a**! -Groezig 5/31/08
                          Another day...another million braincells lost...-Sarlon 6/16/08
                          Chivalry is not dead. It's just direly underappreciated. -Samaliel 9/15/09

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                          • #14
                            What a dick. He probably fucked up the roll himself, and made up a story to cover. Probably figured if he was loud and obnoxious enough, management would cave.
                            They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

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