Ok..I get it, you send out these things blind..you assume that a few people will be idiotic enough to panic and think "OMG I had better fix this quick". Unfortunately for you, I have more then two brain cells to rub together..maybe only THREE, but more then two.
So..you send me a form letter stating that my last check to <Mortgage Lender> bounced. We are to contact you immediately to resolve this...then you get the amount for said check wrong. You sir or madam..fail. Hard. Not that it would have been any different but that was epic failure.
So we first talk to our bank (In person) yes it was paid..did not bounce (well DUH). Then we call the number on the monthly bill we get from <Mortgage Lender> that we KNOW is legit, instead of the number you said we HAD to contact. Hmm look at that, they received the check, deducted the amount, and we have our correct balance for next month. Weird how that works huh?
PS. If you are going to send us a letter supposedly from <Mortgage Lender>, at least make sure you use the logo they use hey? Won't help any, cause you know..we have the RIGHT numbers to contact..and will do so, but it would at LEAST be a tiny amount better.
So..you send me a form letter stating that my last check to <Mortgage Lender> bounced. We are to contact you immediately to resolve this...then you get the amount for said check wrong. You sir or madam..fail. Hard. Not that it would have been any different but that was epic failure.
So we first talk to our bank (In person) yes it was paid..did not bounce (well DUH). Then we call the number on the monthly bill we get from <Mortgage Lender> that we KNOW is legit, instead of the number you said we HAD to contact. Hmm look at that, they received the check, deducted the amount, and we have our correct balance for next month. Weird how that works huh?
PS. If you are going to send us a letter supposedly from <Mortgage Lender>, at least make sure you use the logo they use hey? Won't help any, cause you know..we have the RIGHT numbers to contact..and will do so, but it would at LEAST be a tiny amount better.
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