This happened many years ago, when i was still new to customer service. I felt the need to put this story out there because the memory of it still makes me want to smash things.
So, one evening at work, this woman comes in with a couple kids in tow and walks up to the registers. Our cashier was apparently on an extended voyage on their failboat and was nowhere to be seen. The common practice at that time was for everyone who could cashier to know the number assigned to the register, so i jumped up to the front to help her.
Initially everything was going fine, until she went to pay with her card. I hand the slip to her to sign. Instant catbuttface. "ugh, you expect a tip?" I explained to her that no, i really don't expect a tip, but all the credit card slips print a space for one. Then she gives me this sneer and says "I've got a tip for you...keep working hard" followed by another sneer.
Up to this point I have been nothing but friendly and helpful to her, and I managed to keep a fake smile on even after this. She walked off to find a table, and I head for the back alley for a smoke to cool off cause I'm about ready to blow. Along the way I throw a punch at the door jam comming out of the scully, just to let off physical stress.
After I cool off some, I come back in and get back to work. Our store set up allowed people to walk up and look directly into the kitchen. This lady comes up, looks at me with this malicious expression and says gleefully "I saw you punch the wall back there." I just looked at her and said "Yup." At this point her self preservation instinct must have kicked in cause her face went from evil to scared shitless and she quickstepped back to her table.
I could have been more professional, but nothing sets off my temper like uncalled for rudeness.
So, one evening at work, this woman comes in with a couple kids in tow and walks up to the registers. Our cashier was apparently on an extended voyage on their failboat and was nowhere to be seen. The common practice at that time was for everyone who could cashier to know the number assigned to the register, so i jumped up to the front to help her.
Initially everything was going fine, until she went to pay with her card. I hand the slip to her to sign. Instant catbuttface. "ugh, you expect a tip?" I explained to her that no, i really don't expect a tip, but all the credit card slips print a space for one. Then she gives me this sneer and says "I've got a tip for you...keep working hard" followed by another sneer.
Up to this point I have been nothing but friendly and helpful to her, and I managed to keep a fake smile on even after this. She walked off to find a table, and I head for the back alley for a smoke to cool off cause I'm about ready to blow. Along the way I throw a punch at the door jam comming out of the scully, just to let off physical stress.
After I cool off some, I come back in and get back to work. Our store set up allowed people to walk up and look directly into the kitchen. This lady comes up, looks at me with this malicious expression and says gleefully "I saw you punch the wall back there." I just looked at her and said "Yup." At this point her self preservation instinct must have kicked in cause her face went from evil to scared shitless and she quickstepped back to her table.
I could have been more professional, but nothing sets off my temper like uncalled for rudeness.
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