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http://consumerist.com/2012/05/are-y...what-kind.html
For the study, the individuals are referred to "customer service saboteurs" instead of SCs, but these descriptions will be familiar to anyone who regularly posts here:
Badmouthers: This is the most common class of saboteur, whose favorite weapon is loud profanity. "It's crazy what a few bad words can do, how uncomfortable they can really make other customers nearby," says Anaya.
Paranoid Shouters: These are close cousins to Badmouthers, but are identified by their tendency to lose control at the first sign of inadequate service or a perceived injustice.
Customers with Poor Hygiene: These are your fellow shoppers whose smell, or sweatiness or nose/ear/scab-picking sours other customers' — and presumably store employees' — experience.
Outlandish Request-Makers: The shoppers and diners who bring customer service to a halt by making complex demands.
Service Rule-Breakers: These are line-cutters and other people who for whatever reason are convinced they aren't governed by the social norms that we all generally adhere to.
Bad Parents with Bad Kids: Parents who let their children run amok, not just making noise but actually interfering with the goings-on of other customers.
Unknowledgeable Customers: These are similar to the Outlandish Request-Makers, except these people hold up customer service by being uninformed about the product or service they are buying.
Of these customer types, my least favourite are the Paranoid Badmouthers and the Outlandish Request Makers. Service rule breakers are up there too.
For the study, the individuals are referred to "customer service saboteurs" instead of SCs, but these descriptions will be familiar to anyone who regularly posts here:
Badmouthers: This is the most common class of saboteur, whose favorite weapon is loud profanity. "It's crazy what a few bad words can do, how uncomfortable they can really make other customers nearby," says Anaya.
Paranoid Shouters: These are close cousins to Badmouthers, but are identified by their tendency to lose control at the first sign of inadequate service or a perceived injustice.
Customers with Poor Hygiene: These are your fellow shoppers whose smell, or sweatiness or nose/ear/scab-picking sours other customers' — and presumably store employees' — experience.
Outlandish Request-Makers: The shoppers and diners who bring customer service to a halt by making complex demands.
Service Rule-Breakers: These are line-cutters and other people who for whatever reason are convinced they aren't governed by the social norms that we all generally adhere to.
Bad Parents with Bad Kids: Parents who let their children run amok, not just making noise but actually interfering with the goings-on of other customers.
Unknowledgeable Customers: These are similar to the Outlandish Request-Makers, except these people hold up customer service by being uninformed about the product or service they are buying.
Of these customer types, my least favourite are the Paranoid Badmouthers and the Outlandish Request Makers. Service rule breakers are up there too.