Running out of time!

[Sandiercy]

Me: Awesome manager of game store with Internet Cafe
SC: well we all know who this is

SC: His computer ran out of time *pointing to friend who had run out of time* (computer gives warnings 5 mins before turning off that the time is almost up)
Me: Thats what happens when you run out of time.
SC: Oh!

Later:

SC: Do we get an extra hour? The other guy said we could
Me: I didnt hear anything like that
SC: he was saying it in spanish and I didnt know if he was joking
Me: I was the one you spoke to.
SC: *walks away*.

[NotAlBundy]

I love it when the SC says "the manager said..." and then I get to say "I'm the manager and I didn't say that."

Yesterday, I had a woman tell me that the manager told her we would take some money off the price of the shoes she wanted because one of them didn't fit right.

I sweetly told her that I was the manager and did not approve such a discount, and that most people have two differently sized feet, so we don't make it a habit to discount shoes for not fitting properly. But, I would be willing to take $3.00 off. (For some reason I was feeling gracious, and that's the highest dollar amount I usually take off anyway.) Amazingly, she didn't want the shoes anymore!

[Kristev]

There was one consumer at the Little shop of horrors who used to go about throwing my only good manager's name out at the cashiers to get discounts. Eventually, she found out and read that particular consumer the riot act.

[NoMoreRetail]

I love it when the SC says "the manager said..." and then I get to say "I'm the manager and I didn't say that."

Yesterday, I had a woman tell me that the manager told her we would take some money off the price of the shoes she wanted because one of them didn't fit right.

I sweetly told her that I was the manager and did not approve such a discount, and that most people have two differently sized feet, so we don't make it a habit to discount shoes for not fitting properly. But, I would be willing to take $3.00 off. (For some reason I was feeling gracious, and that's the highest dollar amount I usually take off anyway.) Amazingly, she didn't want the shoes anymore!

I swear people make stuff in their own heads and think it is true!

[PawnPrincess Ardra]

I still have customers telling me that "Joanne"(who left 5 years ago.. not of her own volition) told them that they A)could be late on their pawn this time, or B) get a fantastic discount on such-and-such item we have out for sale. (neither or which date back to even 1 year ago, let alone FIVE)

Funny how they get all huffy when I tell them that "Joanne" hasn't been here for years, and maybe.. just maybe... this is WHY she isn't here anymore? LOL

[NotAlBundy]

I get that a lot in my store location too. I transferred to this store in December and the previous manager is no longer with the company (although he left on his own terms, he was on the path to be let go). He was known for giving discounts that aren't allowed and all kinds of shady things to manipulate his numbers. People will tell me that "Bob" always gave them the discount. And I just tell them that "Bob" doesn't work for the company anymore!

[MoonCat]

They try that with us, too. "The girl who took my ad told me I would get a refund if I cancel it."

"That was me, sir, and I remember your call. I didn't say that as our rates are non-refundable."

"Oh...yeah, now I remember...Er, OK."

[manybellsdown]

I still have customers telling me that "Joanne"(who left 5 years ago.. not of her own volition) told them that they A)could be late on their pawn this time, or B) get a fantastic discount on such-and-such item we have out for sale. (neither or which date back to even 1 year ago, let alone FIVE)

Funny how they get all huffy when I tell them that "Joanne" hasn't been here for years, and maybe.. just maybe... this is WHY she isn't here anymore? LOL

I was a receptionist at a place where a specific company would always call asking for "Jenny" to fix their bill. My name is Jenny. The other Jenny left before I started.

This led to a whole confusing rigmarole where they'd demand to be put through to Jenny, I'd say you're speaking to her and I don't handle billing, they'd demand the Jenny in accounting who'd left eons ago... this company also didn't understand the concept of time zones, so I'm not surprised I never got them to understand that the Jenny they wanted wasn't there.

[Ghel]

I get this from time to time, too. A customer will walk up to my desk and say, "I talked to somebody on the phone..." and I'll say, "yes, that was me." They always seem a little surprised. Maybe my phone voice is different than my in-person voice? Luckily, they rarely claim that I told them something I didn't.

I also get calls asking for Retiree who left 6 months ago. Some I can understand, if the customer only calls the bank once a year. But I facepalm when it's a customer who calls or stops by every week and still doesn't know Retiree is, you know, retired. "<Retiree> always takes care of my accounts." "She's not here any more. What can I do for you?" "I really wanted to talk to <Retiree>." *Tough cookies.*

[Gizmo]

But I facepalm when it's a customer who calls or stops by every week and still doesn't know Retiree is, you know, retired. "<Retiree> always takes care of my accounts." "She's not here any more. What can I do for you?" "I really wanted to talk to <Retiree>." *Tough cookies.*

We still have a significant number of our suppliers that email our old AP person... 16 months on! They've been told multiple times that X has left and they should direct all queries to Y. Its on all of the remits and we have an auto reply on the account to say its not an active address anymore. Yet they still use it and say "Hi X" like they spoke to them last week!

[Jay 2K Winger]

Am I the only one who read the OP title in the voice of Jack Bauer?

[Argus]

Am I the only one who read the OP title in the voice of Jack Bauer?

Possibly. (I don't even know what Jack Bauer sounds like.)

The thought that popped into my mind was "Cannot run out of time. There is infinite time."

[Argabarga]

We had a "Tony" who worked here years ago

Tony had a bad habit of looking the other way and letting all his friends and buddies park wherever they wanted and not towing them. It was among the many reasons that Tony's employment with us was terminated without his consent.

It's stopped now, but for at least 2 years after his departure, you'd get people who, upon being told they'd have to pay to get their car back would plead, beg or angrily demand to get Tony on the line so it could be "straightened out"

The dead silence on the other end when they were informed Tony no longer worked for us was always amusing.

So were the occasional people who tried to name-drop, telling me that they were Tony's old high-school buddy, or next door neighbor or whatever.

Same result "Oh, that's interesting, now, about your car, cash credit or debit?"

[Ghel]

The thought that popped into my mind was "Cannot run out of time. There is infinite time."

"You are finite. Zathras is finite. This... is wrong tool."