Just received a call on one of my rare days off.
Customer says that she bought several pairs of shoes yesterday, but my employee did not put one pair of them in her bag. She also claims employee did not give her a receipt.
I tell employee(2) that called to ask me what to do to check what our inventory says. It says we have 2 in stock, we actually have 2 in stock. I tell her to tell the customer no receipt, no proof, no shoes.
I also told her to call our district manager to ask his advice, because I can already tell this is going to go south fast...
Customer says that she bought several pairs of shoes yesterday, but my employee did not put one pair of them in her bag. She also claims employee did not give her a receipt.
I tell employee(2) that called to ask me what to do to check what our inventory says. It says we have 2 in stock, we actually have 2 in stock. I tell her to tell the customer no receipt, no proof, no shoes.
I also told her to call our district manager to ask his advice, because I can already tell this is going to go south fast...
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