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Share of the Blame Cake

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  • Share of the Blame Cake

    Mostly I run register once every week. And all of the gems I get typically come when I'm ringing up customers.

    A Slice of the Blame Cake

    A lady was having trouble with the motorized cart. The battery was either dying out or the machine was old, because she kept having to turn it on and turn it off. The lady she was with said to me, "You guys are forgetting to charge this."

    I apologized, but politely explained that those carts get used quite a few times throughout the day. Sometimes I find them left outside, in the store and far away from where they were found and the customer who used them before didn't even have the courtesy to turn it off when they were done with it.

    We do have an equal share of the blame, however, because there only a couple of places to plug these things in during the day where a customer will have easy access to it and those outlets sometimes get blocked off. It gets very busy throughout the day, so unfortunately, keeping an eye on which motorized cart has been charged the longest is not always the highest priority.

    Why is my credit low?

    Had another lady ask me why she wasn't approved for a credit card. She seemed old enough to know about the free credit report.com songs that most kids my sister's age know of.

    I'm always careful to use "if you're approved" in my sales pitch, so beyond that it's between you and the company.


    No, actually. It's not obvious.

    A customer's purse is in the seat of the shopping car, wide open. I see a product next to the purse and a product that could have also come from our store, inside the purse but sticking out enough that I could see the label.

    Me: Is that yours, ma'am?
    SC: Oh, yes. *Takes the product next to the purse out and places it on the conveyer. I ring it up, but then I ask again, pointing to the make up. She gets puffy.* Well, obviously!

    Boyfriend: *In a much nicer voice* Hey, he has to ask.

    The thing is, if I can see it, it looks fairly new and I recognize it as a product we might carry, I'm going to ask you if it belongs to you. Because maybe it's yours. Or maybe, while shopping, you tossed it into the basket along with the other stuff and it accidentally landed in the purse. Maybe you're trying to slip something past us in a very sloppy way. Maybe, maybe not, but I'm going to ask either way.

    To the boyfriend who backed me up, if you ever come to your senses, swing by and I'll give you my number.
    Last edited by NateTheChops; 06-12-2012, 06:27 PM. Reason: Screwed up first sentence.

  • #2
    DO NOT ever mention Free Credit Report . com to a customer. They will come back and blame you when they finally notice they have been charged $10-20 a month since the day they gave their card number in order to see their 'free' credit report. It's a scam in my opinion, since they don't clearly tell people that if they don't cancel in less than 7 days they will be charged every month. Annual Credit Report . com (the one the government mandated <USA>) is the good site (as such go). At least you can get your credit report (no score) without giving any type of credit card once per year from each of the big 3.

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    • #3
      I prefer Equifax, personally. It isn't cheap though. Oh well.

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      • #4
        Quoth Teskeria View Post
        DO NOT ever mention Free Credit Report . com to a customer.
        I didn't actually mention it, I was just saying...

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        • #5
          Quoth NateTheChops View Post
          Why is my credit low?

          Had another lady ask me why she wasn't approved for a credit card. She seemed old enough to know about the free credit report.com songs that most kids my sister's age know of.

          I'm always careful to use "if you're approved" in my sales pitch, so beyond that it's between you and the company.
          This is a HUGE pet peeve of mine when I hear my co-workers asking a customer if they want to "open a store x charge" I know its nitpicky, but you have to apply and be approved, its not just a matter of filling out info, and voila, you get it. And sadly, there are many folks out there who don't understand that. So I'm always careful to ask if they'd like to "apply" for one, and to make it clear that the discount is only if you are approved.

          And if for some reason the customer isn't approved, I never ever, unlike some of my CWs, speculate as to why. I simply say it's telling me that it can't open approve right now, but we will send in the app, and they will take a closer look, and IF approved, you'll receive your card shortly. BUt some of my CWs seem to feel the need to tell the customer it may be beacuse they don't have enough info, etc. and after they've left, they'll say, how could they be declined? They MAKE 100K a year. Which means nothing. You could make that, and be 80K in debt. You just don't know.
          Last edited by Dave1982; 06-12-2012, 07:01 PM. Reason: broken quote tag

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