LONG post...so I will divide it up into 2 separate posts.
First Section:
Although the Visitor parking guidelines state what our responsibilities are as visitor parking attendants, the university parking office expects us (me & the 2nd shift attendant) to watch 1) the exit gate & entrance gate to the Faculty/Staff garage, 2) the exit gate & entrance gate to the Visitor parking garage, & 3) the gate next to the Visitor parking booth as well as the gate across from the booth. The faculty/staff garage is adjacent to the Visitor parking garage.
There is a concrete barrier to the right of the Visitor parking booth that prevents anyone from going around the booth. Next to the barrier is a *free gate* that goes up when you exit Visitor parking.
Male customer pulls up to the Visitor parking booth. The big white sign stating that Visitor parking is $5.00 is sitting out front. I tell the guy that it is $5.00 to exit. He sits there for a while before reaching for his wallet. I briefly explain to him where to pay for his parking, but he cuts me of by saying "just let me into the garage". So I raise the gate.
About half an hour late he gets to the exit gate. The phone inside the booth rings. I answer it. He tells me...
So I ask him "what does the time on the ticket you pulled say?"
He read me the time, which was around 30 minutes after he arrived at the booth window. I tell him the following....
"You have to pay for your parking. There is a 5 minute grace period where there is no charge, but since you are well past 5 minutes, you have to pay."
He still wants out for free. So I transfer the call to the parking office. While he was waiting at the exit gate, a car pulls up to the gate across from the Visitor parking booth. The driver tells me he has a permit & an access card. He asks me if he can use his access card in Visitor parking. I tell him to make a left & pull up to the faculty/staff entrance gate. He does that. I turn around to see if the *other guy* is waiting. He is. Then someone from the parking office calls to tell me not to raise the exit gate to Visitor parking. I say "ok".
The guy who pulled up to the faculty/staff entrance gate backs up & hits the *free gate*. The gate arm falls down, leaving a space wide enough for cars to easily get through. So I go outside to get his license plate number. He pulls up to the side of the faculty/staff garage past the exit gate & parks there. I get his license plate number & his permit number so I can call the parking office. I turn around to walk back to the Visitor parking booth, & the Visitor parking exit gate goes up.
To be continued in the next post.
First Section:
Although the Visitor parking guidelines state what our responsibilities are as visitor parking attendants, the university parking office expects us (me & the 2nd shift attendant) to watch 1) the exit gate & entrance gate to the Faculty/Staff garage, 2) the exit gate & entrance gate to the Visitor parking garage, & 3) the gate next to the Visitor parking booth as well as the gate across from the booth. The faculty/staff garage is adjacent to the Visitor parking garage.
There is a concrete barrier to the right of the Visitor parking booth that prevents anyone from going around the booth. Next to the barrier is a *free gate* that goes up when you exit Visitor parking.
Male customer pulls up to the Visitor parking booth. The big white sign stating that Visitor parking is $5.00 is sitting out front. I tell the guy that it is $5.00 to exit. He sits there for a while before reaching for his wallet. I briefly explain to him where to pay for his parking, but he cuts me of by saying "just let me into the garage". So I raise the gate.
About half an hour late he gets to the exit gate. The phone inside the booth rings. I answer it. He tells me...
- He though parking was free
- He should not have to pay for his parking since he only dropped of his transcript
So I ask him "what does the time on the ticket you pulled say?"
He read me the time, which was around 30 minutes after he arrived at the booth window. I tell him the following....
"You have to pay for your parking. There is a 5 minute grace period where there is no charge, but since you are well past 5 minutes, you have to pay."
He still wants out for free. So I transfer the call to the parking office. While he was waiting at the exit gate, a car pulls up to the gate across from the Visitor parking booth. The driver tells me he has a permit & an access card. He asks me if he can use his access card in Visitor parking. I tell him to make a left & pull up to the faculty/staff entrance gate. He does that. I turn around to see if the *other guy* is waiting. He is. Then someone from the parking office calls to tell me not to raise the exit gate to Visitor parking. I say "ok".
The guy who pulled up to the faculty/staff entrance gate backs up & hits the *free gate*. The gate arm falls down, leaving a space wide enough for cars to easily get through. So I go outside to get his license plate number. He pulls up to the side of the faculty/staff garage past the exit gate & parks there. I get his license plate number & his permit number so I can call the parking office. I turn around to walk back to the Visitor parking booth, & the Visitor parking exit gate goes up.
To be continued in the next post.
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