I honestly don't know how my more I can take of this

[smileyeagle1021]

Last week was my annual review, and because of my two write ups in the last year (both legit, if not hypocritical) I was not only not getting any cost of living raise this year, I was being demoted and receiving a pay cut... Okay, I could handle that, I wasn't planning on staying there much longer anyway...
... nope, staying there a long time, because I was stupid enough to trust my academic adviser. Because I trusted him when he said that he would email me when I had the requirements to graduate... yeah, I missed the deadline to apply, so I now instead of being a short 59 days from graduating will graduate in January 2013... at which time I will be applying for accounting jobs explaining why my degree is dated 4 months after my transcript says the last day of class is (because so many places want to hire accountants who can't meet deadlines)... that is if I'm not homeless by that time, because my family will no longer help me with rent once my classes are done, so paying more rent, paying back student loans, and a 4 month wait before I can even begin to apply for jobs.
Oh, but I may be unemployed next week, because today I got caught in a no win situation, stuck on a call that went over that couldn't be handed off, so I got to do a chose your own adventure of getting in trouble for going over hours or getting in trouble for abandoning a call (I went over), which getting a write up for going over hours will be my third write up (two weeks after a bad annual review)... my odds of being gainfully employed if management chooses to pursue it, about none. Which will be the second time I've been terminated from a job.
So, let's recap, I may be in a week be looking for a job in a high unemployment market with two terminations, no degree, and an explanation for not having a degree or a really short anticipation date that only hurts me even further.
I think it is only a slight exaggeration when I say that an eternity in hell is looking tempting because then at least I would know things couldn't get any worse at that point, compared to right now where every week I am just waiting to find out how much further I am going to fall that week. I've given up on hoping for things to get better, now I just pray that things stop getting worse... hell, I'd be thrilled for things getting worse slower.

[csquared]

Are you getting an Associate's or Bachelor's degree?

If it is the Associate's, take one more class. Anything will do. Business class would probably be better. See about an evening class so you are free during the day. Then hit the street with your resume. You have completed all your course work. You are taking one more class as you "feel that it will better round out my education."

If it is a Bachelor's, sit for the CPA. No one cares about the degree once you pass the CPA.

[HYHYBT]

csquared: Clever.

Smiley: what *are* you supposed to do with a call like that?

[Andara Bledin]

Smiley: what *are* you supposed to do with a call like that?

Ask that.

Ask them how you are supposed to resolve a situation when you aren't allowed to hand off a call, but you also aren't allowed to go over your hours. Present the question as neutrally as possible; no allusions to time travel or being psychic, but point out that you are unaware of any method by which you can determine how long any particular call will last, and that other than not taking calls near the end of a shift, which is equally forbidden, I'm sure, you cannot determine any manner in which such a situation can be suitably avoided. Get them to give you an answer as to what they want you to do in such a situation. In writing.

^-.-^

[Mytical]

What Andara said. They love to put us in no win situations, and expect answers like "You have to learn how to keep the call time down, and still deliver the excellent service we come to expect." or similar...don't take those answers. If you probably are going to go anyhow (and I hope you don't)..might as well get some REAL answers.