I demand restitution

[sylvier]

A woman called in last week with a special request cake. Her father loves mocha cakes, but the regular icing is too much for him as he is a diabetic. Last time he had a cake with regular icing, he landed up in hospital. So, I suggested that we use whipping cream and we'd flavour it with mocha. I warned her that we couldn't get as much mocha flavour into whipping cream because it would separate and it would just not be a very nice cake. So she agreed, we made the cake, and then of course we get the call. "This cake was horrible, I was so embarrassed, it was just whipping cream, I demand restitution, yada yada yada" Got my boss on the phone, he offered a partial refund if she returned the cake. She showed up in about 10 minutes with the cake, complained some more, took her partial refund, and then of course walked right out with the awful cake. But we have her name and number and I think she's more or less banned from our little store.

[DeltaSierra]

The cake was awful, AFTER being told that it would have whipped cream instead of icing, and she still took it with her after she got some money back???? I sincerely hope she IS banned!

[AccountingDrone]

A woman called in last week with a special request cake. Her father loves mocha cakes, but the regular icing is too much for him as he is a diabetic. Last time he had a cake with regular icing, he landed up in hospital. So, I suggested that we use whipping cream and we'd flavour it with mocha. I warned her that we couldn't get as much mocha flavour into whipping cream because it would separate and it would just not be a very nice cake. So she agreed, we made the cake, and then of course we get the call. "This cake was horrible, I was so embarrassed, it was just whipping cream, I demand restitution, yada yada yada" Got my boss on the phone, he offered a partial refund if she returned the cake. She showed up in about 10 minutes with the cake, complained some more, took her partial refund, and then of course walked right out with the awful cake. But we have her name and number and I think she's more or less banned from our little store.

Better than making a ganache from maltitol and sorbitol sweetened diabetic chocolate That effort had my entire department sidelined in the ladies room all afternoonThank the Flying Spaghetti Monster the next year they got me one of those fruit bouquets for my birthday instead of trying to make some sort of cake for me

[Food Lady]

Oh, yes, sugar alcohols do that to me. I think I would make ganache with unsweetenesed chocolate and then add Sugar Twin. (It tastes better than Sweet & Low because it's a different version of saccharine.)

[AyreBiskits]

???
my most favorite cake in the world is a black forest cake. it's chocolate cake with whipped cream and cherries. i really don't like sugary frosting.

[Slayer]

Yeah, the unsweetened chocolate works well.

Though so does the no sugar added frosting I can find in the states, lol.


She was told what would happen, accepted it and still expected it to look like frosting. Stupid.

[tropicsgoddess]

She was told what would happen, accepted it and still expected it to look like frosting. Stupid.

My thoughts exact and I really hope she's banned for sure. She didn't have any right to complain IMO.

[mikoyan29]

Why do I somehow think of a young Liam Neeson saying, "I demands justice"

[eltf177]

Wait a minute, she got a partial refund but then walked out with the cake? WTF?

[Irving Patrick Freleigh]

So...does this mean the cake is a lie?

[EricKei]

I think I see the problem here. You gave her a reasonable idea of what to expect, but she HEARD this:

I suggested that we use whipping cream and we'd flavour it with mocha. .............................. it would...............be a very nice cake.

[MoonCat]

???
my most favorite cake in the world is a black forest cake. it's chocolate cake with whipped cream and cherries. i really don't like sugary frosting.

That's my favorite too!!!

ETA: The title of this thread made me think of Sally in the Charlie Brown Halloween special. "YOU OWE ME RESTITUTION!!!!"

[SourRobot]

That last part made me laugh. I hate it when you warn a customer about something, then that something comes true and they come back and complain. It just shows they weren't listening.

[PepperElf]

Better than making a ganache from maltitol and sorbitol sweetened diabetic chocolate That effort had my entire department sidelined in the ladies room all afternoonThank the Flying Spaghetti Monster the next year they got me one of those fruit bouquets for my birthday instead of trying to make some sort of cake for me

O yes. The lovely phrase "laxative effect".

That's like saying... pulling a crazy ivan with a full-burn in atmo may have a warming effect.


But I guess it might not sell well if you put "you may shit yourself raw" on the package...


Seriously. it's worse than South Park & Kenny with his explosive diarrhea

[mharbourgirl]

So...does this mean the cake is a lie?

Well, duh. The cake is always a lie. Only pie is truth.

But I like pie, so take my opinion with a grain of sugar (Salt doesn't work well with pie).