Tweet
The boss fired a customer over email. With all identifying information removed, this is why:
Players:
P: One co-owner, and the one doing the emails.
J: The other co-owner, off today.
AR: Awesome repairman
DN: Ditsy Nurse. Bunny-ears lawyer, very good at her job, not much at anything else.
DNH: Ditsy Nurse's husband.
All changes are in italics.
An anecdote to show DN's usual behavior: She saw me biking to the local store as a kid, and told me to be careful cause a girl got hit there by a car riding her bike to the store years ago. That girl was me. XP Nice as can be, not all there.
Mind you, she's been an SC before. Her motor exploded (literally) before a party she was going to have a few days later. She about chewed my ear off when I suggested she take our nicest rental at a discount.
She reluctantly lowered herself to a temporary rental.
And now, the meat. Dig in, as this is still on-going, and may have updates.
DN: Thank you for fixing the gas gauge!!
Now, we need to talk about fixing the Malibu.
I still think it's the cable because every time you lift up the hood over the motor; it idles back down. Please call DNH at #.
DNH needs to talk to you guys about this. We already paid to have this fixed last Spring, I believe.
Thanks Guys.
P: DN, We do need to talk about the Malibu. We fixed what we were asked to fix. Steve insisted it would have no impact on your problem by changing the cable length like we were told to do. The problem is actually in your shift cable, not your throttle cable. From what I recall, you had the Big Marina tell you what you needed to do, we disagreed but did it. Please have DNH call and talk to J at his convenience.
There is no charge for the Pontoon gage. You paid us to change the throttle cable on the Malibu and we did do that. There will be a charge if you have us fix the shifting on the Malibu.
Hope this all makes sense.
P
DN: OK, thanks P.
I've forwarded this to DNH. He will call J.
Honestly, I do not remember anybody telling me that it was Not the cable length and fixing that would not fix the problem. But, it is what it is.
Anyway, DNH will call J.
Thanks P.
DNH walks in, with one foot in his mouth, and his head somewhere else.
DNH: I asked for a ONE FOOT shorter cable. I had replaced the cable the previous year and the only thing that was available at the time was one that was a foot too long. This is what caused the rev issue with the motor.
When we were pulling the boat, I asked for you guys to replace the cable to correct the issue. ONE FOOT shorter.
Now I'm being told it was replaced with a cable that was one foot longer than the cable that was already one foot too long??
I'll take care of it myself!
P: Hi DN, That is why J needs to be involved. I thought that J had communicated to either you or Scott that this would not fix the problem and he was told to add one foot to the current cable length and change it. All of my information is 2nd hand. I heard J and AR talking on more than one occasion about it. Cable length does not affect shifting. There was a bad pivot pin on the end of your cable and we did replace that hoping it would correct your issue. I asked if it is not going to fix it, why are we doing it? I was told that the Big Marina had diagnosed it and told you that you needed a longer cable and that is what we were told to do. J told me he had communicated our concerns and was told to change the cable.
What AR explained to me is that the shifting is coming out of gear, causing the motor to rev higher. Again, I got all of this 2nd hand, does any of this make sense to you? Did the Big Marina tell you guys that you needed a longer cable? Either way, hopefully DNH and J can get it worked out.
P
DN: P: DNH and I are not very happy about all this, just sayin. It seems that when I talk to you about this kind of stuff lately, my head spins.
Per your e-mail, it sounds like the mechanic or whoever is not sure exactly what they did to the Malibu?? This seems like a common occurence lately.
I value my friendship with both you and J, but some organization or something needs to improve with My Marina.
We'll fix this problem ourselves or take it to Little Marina.
P: Sounds like the correct solution. You have a balance of $xxx.xx
Had you talked to J as I asked, several times in my emails, you would have got a clear answer as I did when I asked AR. We did what was asked. I was not happy with the tone either.
Our work orders are clear on what we did, I just did not know the detail and tried to answer your questions by memory. Shame on me for trying to get you an answer quickly.
I think the Little Marina Owners are great people and will do a good job for you.
P
DNH: P,
Just as an FYI, On Monday morning I did leave a phone message with you guys to give me a call on my cell to review this. I did not receive a call back.
Thanks,
DNH
DN: OK. Send me a bill and I'll pay that.
What tone? Actually P, I was being very sincere as I always am.
Regarding your clear work orders, look at order #xxxx & #xxxx.
There was never any disgussion that this "cable change" would Not work, neither verbal or written. Just letting you know.
Players:
P: One co-owner, and the one doing the emails.
J: The other co-owner, off today.
AR: Awesome repairman
DN: Ditsy Nurse. Bunny-ears lawyer, very good at her job, not much at anything else.
DNH: Ditsy Nurse's husband.
All changes are in italics.
An anecdote to show DN's usual behavior: She saw me biking to the local store as a kid, and told me to be careful cause a girl got hit there by a car riding her bike to the store years ago. That girl was me. XP Nice as can be, not all there.
Mind you, she's been an SC before. Her motor exploded (literally) before a party she was going to have a few days later. She about chewed my ear off when I suggested she take our nicest rental at a discount.
She reluctantly lowered herself to a temporary rental.
And now, the meat. Dig in, as this is still on-going, and may have updates.
DN: Thank you for fixing the gas gauge!!
Now, we need to talk about fixing the Malibu.
I still think it's the cable because every time you lift up the hood over the motor; it idles back down. Please call DNH at #.
DNH needs to talk to you guys about this. We already paid to have this fixed last Spring, I believe.
Thanks Guys.
P: DN, We do need to talk about the Malibu. We fixed what we were asked to fix. Steve insisted it would have no impact on your problem by changing the cable length like we were told to do. The problem is actually in your shift cable, not your throttle cable. From what I recall, you had the Big Marina tell you what you needed to do, we disagreed but did it. Please have DNH call and talk to J at his convenience.
There is no charge for the Pontoon gage. You paid us to change the throttle cable on the Malibu and we did do that. There will be a charge if you have us fix the shifting on the Malibu.
Hope this all makes sense.
P
DN: OK, thanks P.
I've forwarded this to DNH. He will call J.
Honestly, I do not remember anybody telling me that it was Not the cable length and fixing that would not fix the problem. But, it is what it is.
Anyway, DNH will call J.
Thanks P.
DNH walks in, with one foot in his mouth, and his head somewhere else.
DNH: I asked for a ONE FOOT shorter cable. I had replaced the cable the previous year and the only thing that was available at the time was one that was a foot too long. This is what caused the rev issue with the motor.
When we were pulling the boat, I asked for you guys to replace the cable to correct the issue. ONE FOOT shorter.
Now I'm being told it was replaced with a cable that was one foot longer than the cable that was already one foot too long??
I'll take care of it myself!
P: Hi DN, That is why J needs to be involved. I thought that J had communicated to either you or Scott that this would not fix the problem and he was told to add one foot to the current cable length and change it. All of my information is 2nd hand. I heard J and AR talking on more than one occasion about it. Cable length does not affect shifting. There was a bad pivot pin on the end of your cable and we did replace that hoping it would correct your issue. I asked if it is not going to fix it, why are we doing it? I was told that the Big Marina had diagnosed it and told you that you needed a longer cable and that is what we were told to do. J told me he had communicated our concerns and was told to change the cable.
What AR explained to me is that the shifting is coming out of gear, causing the motor to rev higher. Again, I got all of this 2nd hand, does any of this make sense to you? Did the Big Marina tell you guys that you needed a longer cable? Either way, hopefully DNH and J can get it worked out.
P
DN: P: DNH and I are not very happy about all this, just sayin. It seems that when I talk to you about this kind of stuff lately, my head spins.
Per your e-mail, it sounds like the mechanic or whoever is not sure exactly what they did to the Malibu?? This seems like a common occurence lately.
I value my friendship with both you and J, but some organization or something needs to improve with My Marina.
We'll fix this problem ourselves or take it to Little Marina.
P: Sounds like the correct solution. You have a balance of $xxx.xx
Had you talked to J as I asked, several times in my emails, you would have got a clear answer as I did when I asked AR. We did what was asked. I was not happy with the tone either.
Our work orders are clear on what we did, I just did not know the detail and tried to answer your questions by memory. Shame on me for trying to get you an answer quickly.
I think the Little Marina Owners are great people and will do a good job for you.
P
DNH: P,
Just as an FYI, On Monday morning I did leave a phone message with you guys to give me a call on my cell to review this. I did not receive a call back.
Thanks,
DNH
DN: OK. Send me a bill and I'll pay that.
What tone? Actually P, I was being very sincere as I always am.
Regarding your clear work orders, look at order #xxxx & #xxxx.
There was never any disgussion that this "cable change" would Not work, neither verbal or written. Just letting you know.