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  • Wait for it...

    Probably the best ending to a story that I ever had.

    So, last night, I had an interesting situation.

    1:30AM: As I was in the process of checking in a guest, the phone rang. I pick it up, and it is from one of the rooms. The person is clearly intoxicated. She says "It would be really nice if you would open the pool so I could take a swim." (or something like that). I respond that the poll closed at 10PM and would reopen at 10AM. She continues pushing for me to open the pool, and I keep reiterating my above statement. This goes on for about a minute.

    1:35AM: Phone rings again. I am just finishing up with the guest I was checking in (showing him where the room is on the map), and I knew it was from A room calling, and was pretty sure it was the same room calling. I was right. The voice on the phone sounds sober. Now she is complaining that the A/C isn't working. The room was checked in a 4:15PM. This is more than 9 hours later. Maintenance is no longer on property for the night, so I tell her I'll call our GM, and see what he could do. She then complains that no one at the desk answers the phone. I tell her that she called twice in the last 5 minutes and both times I answered.

    My GM said to tell them that there is nothing we can do that night, but we'll see what maintenance can do in the morning.

    1:40AM: I call to tell the guest this, and she wants one of her 2 nights comped for the inconvenience. I inform her that she would need to discuss that with the GM, as I do not have the authority to do this. She complained about this, and I am at this point quite short with her. When she asks why we can't do anything, I tell her that she checked in at 4:15PM and is only now calling about the A/C, and maintenance is no longer on site. Once she gets that through her head, she hangs up. I answer the 2nd call that was coming in while I was on the line with her, and it is my GM again telling me to open a case to preempt the complaint. The Hotline I normally call doesn't open til 8AM, so he gives me the UN/PW to do it online. As I get off the phone with him, the phone rings again. It is THAT room again, informing me that they want to change the room nights to 1 (ie: Check out in the morning). I tell her that she can if that's what she wants to do.

    1:45AM: As I had just started entering in the pertinent information for the case, a lady comes to the desk. She tells me she is in THAT room. She says it is her Credit Card on the room. The room is under her name. That there is nothing wrong with the A/C and that she is staying the 2nd night. She then apologizes for her friend being really drunk, and tells me I should just hang up on her if she calls again.

    All of which I entered into the report I typed up for the Case I opened.

    SC
    "...four of his five wits went halting off, and now is the whole man governed with one..." W. Shakespeare, Much Ado About Nothing Act I, Sc I

    Do you like Shakespeare? Join us The Globe Theater!

  • #2
    Shit like that should get you put on a city-wide Do Not Rent list.

    (Key word, should.)
    I'm your only friend
    I'm not your only friend
    But I'm a little glowing friend
    But really I'm not actually your friend
    But I am

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    • #3
      Quoth flyingturtle View Post
      Shit like that should get you put on a city-wide Do Not Rent list.

      (Key word, should.)
      But the poor person who actually rented it wasn't the one causing the problems, and actually came down to the desk to sort it out, so you have to give them credit for that. Their choice in friends is questionable, though

      Madness takes it's toll....
      Please have exact change ready.

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      • #4
        Maybe she's helping the drunk friend out?
        Customers should always be served . . . to the nearest great white.

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        • #5
          My opinion is that 'friends' that behave like that should be helped out a high window.
          Last edited by Dave1982; 07-08-2012, 07:23 PM.
          Outside of a dog, a book is man's best friend. Inside of a dog, it's too dark to read. -Groucho Marx

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          • #6
            NICE!! lol SC gets pwnzored by her own friend. Guess I'm not surprised though, no one wants their idiot drunken friend's behavior to shine negativly on them.

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            • #7
              Quoth Merriweather View Post
              But the poor person who actually rented it wasn't the one causing the problems, and actually came down to the desk to sort it out, so you have to give them credit for that. Their choice in friends is questionable, though
              Now, I've never worked in the hotel business (but I did stay at a Holiday Inn once! /rimshot ), though I do believe for the most part the guest is ultimately responsible for their friends' or family's behavior and could end up on the do not rent list technically through no fault of their own. Except, of course, for their choice in companion!

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              • #8
                Quoth lachesis View Post
                Now, I've never worked in the hotel business (but I did stay at a Holiday Inn once! /rimshot ), though I do believe for the most part the guest is ultimately responsible for their friends' or family's behavior and could end up on the do not rent list technically through no fault of their own. Except, of course, for their choice in companion!
                This is true. I had a woman upset because we wouldn't rent to her, because about a year prior she paid for a room for her daughter's honeymoon and they threw a big, loud party and cops were called and nearby rooms were refunded.

                However in this case, considering the registered guest was apologetic, I would cut her some slack. As long as she apologized and was able to get her friend under control, and assuming that they weren't disturbing other guests, personally then I'd just let it go.
                Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.

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