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Crazy Customer Performs her Brand of Vigilante Justice
Background: I work in a swimming pool store. Customers bring in their chlorine jugs, we fill them and send them back out. We have issues with people taking the wrong ones so we try to get them to put their names on them. Helps somewhat.
This man came in with his chlorine jugs and I see one has duct tape on it, which is a clear sign of a hidden hole. Duct tape does not fix chlorine jug leaks as it eats through the tape. We are also VERY strict about not filling broken jugs. However, some use the duct tape to individualize their jugs.
I ask him "Is this just to distinguish your jug from the rest or is there a crack?" "No there is no crack, it's just to distinguish" and he leaves to go get his water tested or whatever. I peel back the tape and it is a BIG hole underneath it. I set it aside and start filling the other jugs. It gets super busy a moment and then I come out and all the customers have gone but one lady whose jug is missing. There are no jugs left.
So I figure out that Mr. Broken Jug took hers and just left. So I tell her this and show her the jug and head over to the warehouse to get her a used one from our service staff we can give her. Well I come back and she doesn't want that because it's "dirty" and has a "white lid" and hers has a red lid (they are essentially identical otherwise). So I run back over, get a red lid one, wash it, fill it and give it to her. During all this she's apparently been asking the other cash people "Is this the jug? Is this his name on it? Does he come here a lot?".
About an hour later we get a call from a man who got a nasty message about stealing people's jugs from someone and he hadn't even been into our store in a week. He is in our system as a regular and he is very upset that we would give out his number. I'm very confused about who might have called him thinking maybe it's one of the newer staff, but I can't think who'd do that. So I GROVEL like mad at this guy and apologize profusely and assure him we don't give out numbers and he's kind of ok at the end of it.
I poll the staff and then realize - the customer went home, looked up the last name on the jug and phoned a random guy with that name in the phone book to yell at him!
Who does that?
This man came in with his chlorine jugs and I see one has duct tape on it, which is a clear sign of a hidden hole. Duct tape does not fix chlorine jug leaks as it eats through the tape. We are also VERY strict about not filling broken jugs. However, some use the duct tape to individualize their jugs.
I ask him "Is this just to distinguish your jug from the rest or is there a crack?" "No there is no crack, it's just to distinguish" and he leaves to go get his water tested or whatever. I peel back the tape and it is a BIG hole underneath it. I set it aside and start filling the other jugs. It gets super busy a moment and then I come out and all the customers have gone but one lady whose jug is missing. There are no jugs left.
So I figure out that Mr. Broken Jug took hers and just left. So I tell her this and show her the jug and head over to the warehouse to get her a used one from our service staff we can give her. Well I come back and she doesn't want that because it's "dirty" and has a "white lid" and hers has a red lid (they are essentially identical otherwise). So I run back over, get a red lid one, wash it, fill it and give it to her. During all this she's apparently been asking the other cash people "Is this the jug? Is this his name on it? Does he come here a lot?".
About an hour later we get a call from a man who got a nasty message about stealing people's jugs from someone and he hadn't even been into our store in a week. He is in our system as a regular and he is very upset that we would give out his number. I'm very confused about who might have called him thinking maybe it's one of the newer staff, but I can't think who'd do that. So I GROVEL like mad at this guy and apologize profusely and assure him we don't give out numbers and he's kind of ok at the end of it.
I poll the staff and then realize - the customer went home, looked up the last name on the jug and phoned a random guy with that name in the phone book to yell at him!
Who does that?
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