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My nightmares at an office supply store.

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  • My nightmares at an office supply store.

    I used to work at a national office supply store whose name rhymes with 'Tables'.

    I was hired as their computer technician before they were very well set up for that. Instead of my own counter I was crammed up at the service desk where I was the first employee everyone saw as they walked in. It is very difficult to repair computers while literally being interrupted every 45 seconds. I'll forgive the customers for not understanding the terrible layout, but here is a few stories that are unforgivable!

    Entitled blutooth dude

    During back to school season, the lines are at least 10 people deep at all 3 registers all day. During this time, each line was about 15 people deep. I'm elbow deep in a computer with a screwdriver in my hand when an early 30s dude hops out of line and tries to get me to ring him up. I tell him I'm only the computer technician and can't ring him up. He asks why the lines are so long and I explain that it gets that way during back to school season. He asks me if there is a line for people that aren't shopping for back to school....

    I would love to know how that would work. I would also love to know why your purchases deserve their own special treatment over the lowly back to school shoppers :-/.

    You carry far too many 'Tables'

    Customer snags me when I'm trying to sneak off to my lunch break and asks where paperclips are. I take her and show her all our different boxes of paperclips. "Excuse me, I said PAPERCLIPS! These are 'TABLES'!" No ma'am those are paperclips. Tables is the name of the store you are in. Everything we sell says tables on it. Sadly this has happened more than once.

    Entitled mothers

    At least once a day during back to school season. A mother would come up to me with her childs back to school list, and tell me she needs all those things. As in 'heres a list of 40 things my child will need for the year, go grab all these items for me.' Cmon lady, the store is PACKED you can see there is only 5 employees. Everyone else here is picking out their items from the clearly marked isles, why do you get a personal shopper?

    Mr. Oblivious

    Dude comes in with a tiny square cut out of an ad showing a computer he is interested in buying. It has the item number which doesn't look familiar to me. I explain to him that I've worked here for years and I just can't make sense of the ad he brought in. He is belligerent, angry and makes no attempt to hide his contempt for me and my idiocy. I find a similar computer for alot more money and tell him its the best I can do. He is happy to accuse me of bait and switching, and not knowing anything before he is hit with a sudden burst of clarity.

    He looks up at our entrance, looks at my name tag, does a 360 degree spin finally noticing our surroundings. "Oh this isn't *competitor. And just walks on out with out an apology, or even a remorseful look. I'm not a violent person, but I was a state wrestling champ and I really wanted to dust off some old moves.



    I'm not too proud of the following story..when I had a horrible day(most days) I would go to the drugstore next door in my uniform to buy a snack. Our uniforms look nothing like their uniforms. But people will ask anybody in polo shirt for help apparently. I would stand around looking official trying to bait one of these people into asking for help, and I would give them a curt 'no' if they asked if I knew where something was. Cue pissed off customer about to blow up at me and get me fired, and me turning to face them tapping my name badge showing I don't work there. .

  • #2
    Cue pissed off customer about to blow up at me and get me fired, and me turning to face them tapping my name badge showing I don't work there
    OK, wrong, but still funny. And who knows, maybe you made a few people learn to use their eyes properly.
    When you start at zero, everything's progress.

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    • #3
      That is very true about polo's. We had to wear a red polo. I'd walk into Walmart where almost everyone knows there employees wear blue. I'd still have people coming up to me asking where stuff was. And if I said I didn't work there I would just get a blank state. And the people that seemed to need a personal shopper at all times. I had family's come in at Christmas time and hand me there kids wish list and a buggy and wanna go wait up front while I looked for them.

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      • #4
        Welcome to CS! ^_^

        With the people wanting you to help on break -- check local laws and with the management -- as it sounds like yer in the US, it's actually illegal to help them if you've already clocked out, and you can tell them so

        As for personal shoppers -- we had those back at BoutiqueGrocery, via a FAX-in ordering system only. Minimum order: $200 plus fees, had to be a couple of days in advance. The only custy's we got who used them regularly were oil rigs and such that would order enough dry/canned foods to last them for two solid weeks in one order, and would take up as many as half a dozen baskets.
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

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