It seems as though only fussy eaters came to the pub for lunch today.
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I take two breakfasts out. They look amazing. Really. Just the sight of them made me feel hungry. We even had a repairman in the kitchen who commented on how he now wanted to order one once he had finished his job.
The customer of course, had a different opinion. He started pointing at each individual item the second I put the plate down.
SC: The sausage is burnt. The egg is too runny. The toast looks like it hasn't seen the inside of a toaster and it looks as though you've given me the last scraps of bacon! Take them back! This is not on!
Cook and repairman screamed "What?!?!" when I placed them back under the light.
C: Nuh-uh. No way. I refuse to re-do them. I am proud of those fucking breakfasts. If that's not good enough for them, then nothing else I send out will be.
I sent the manager over. Manager informed them that they could either take the breakfasts that had been prepared, or get a refund.
SC: GET ME A REFUND! THIS KIND OF BEHAVIOUR IS UNACCEPTABLE!!!!!
I don't really know what kind of "behaviour" he was talking about.
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Two burgers go out.
Me: There you go guys. Enjoy your meals.
Five minutes later, I return to their table.
Me: Is everything OK with your meals?
SC: *has mouth full of food, but keenly gives me a thumbs up*
Me: Good stuff.
Ten minutes later, I go to clear their plates.
SC: There wasn't any cheese on our burger.
Me: Oh. I'm sorry, did you order cheese?
SC: Yes we did. And we didn't get it. We are not happy.
He stared me out. I didn't know what to say.
Me: It's a shame you didn't say something when I checked your table. I could have sorted it for you.
SC: *death stare*
Me: So...
SC: Get me the manager.
Manager learned that they hadn't actually ordered cheese. The other person forgot to order it. And even if they had ordered it, what did they expect me to do AFTER they had finished? Why didn't they say anything when I checked their table?
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A lady came up to the bar. She ordered a drink and everything was fine. Until...
SC: I don't like your menu. So I brought my own lunch.
She pulled out a plastic container.
SC: Heat it up in your microwave and put it in a bowl for me.
Me: Yeah, that's not going to happen. Let me just go grab a manager.
Manager just about face-palmed. SC screeched "WHAT DO YOU MEAN YOU DON'T ALLOW OUTSIDE FOOD? I'M NOT PAYING YOUR PRICES!!!!"
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SC: It's raining.
Me: Yes it is. Some summer, eh?
SC: I would like to eat in the beer garden.
Me: Right.
SC: But it's raining.
Me: I know. I'd love to be outside in a beer garden too right now.
SC: You're not understanding me. I want to eat outside, but it's raining. What are you going to do about it?
Me: What?
SC: What are you going to do?
Me: I don't think there's anything I can do.
SC: *sighs and walks away, giving me a look as if I was the idiot in the conversation*
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I take a steak meal out. The lady screeches.
SC: There are black lines all over my steak! It's dirty!
Me: Those are lines from the grill.
SC: It's dirt!
Me: It's not dirt. It's cook lines.
SC: It's dirt! I need a new steak!
Me: Any other steak I bring out will look EXACTLY the same.
SC: I'm not eating dirt!
It went around in circles about six times, until her boyfriend finally told her to shut up.
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I finish my shift. I get changed and head for the door. I am stopped just as I am about to exit the building.
SC: I think your tuna is a bit too fishy! It might be off!
Me: If you go to the bar they will help you out.
SC: Why? Where are you going?
Me: Home.
I heard him scoff "Huh! I guess that's me told!" as I left.
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I take two breakfasts out. They look amazing. Really. Just the sight of them made me feel hungry. We even had a repairman in the kitchen who commented on how he now wanted to order one once he had finished his job.
The customer of course, had a different opinion. He started pointing at each individual item the second I put the plate down.
SC: The sausage is burnt. The egg is too runny. The toast looks like it hasn't seen the inside of a toaster and it looks as though you've given me the last scraps of bacon! Take them back! This is not on!
Cook and repairman screamed "What?!?!" when I placed them back under the light.
C: Nuh-uh. No way. I refuse to re-do them. I am proud of those fucking breakfasts. If that's not good enough for them, then nothing else I send out will be.
I sent the manager over. Manager informed them that they could either take the breakfasts that had been prepared, or get a refund.
SC: GET ME A REFUND! THIS KIND OF BEHAVIOUR IS UNACCEPTABLE!!!!!
I don't really know what kind of "behaviour" he was talking about.
--------------------------------------------------------------------------------------------
Two burgers go out.
Me: There you go guys. Enjoy your meals.
Five minutes later, I return to their table.
Me: Is everything OK with your meals?
SC: *has mouth full of food, but keenly gives me a thumbs up*
Me: Good stuff.
Ten minutes later, I go to clear their plates.
SC: There wasn't any cheese on our burger.
Me: Oh. I'm sorry, did you order cheese?
SC: Yes we did. And we didn't get it. We are not happy.
He stared me out. I didn't know what to say.
Me: It's a shame you didn't say something when I checked your table. I could have sorted it for you.
SC: *death stare*
Me: So...
SC: Get me the manager.
Manager learned that they hadn't actually ordered cheese. The other person forgot to order it. And even if they had ordered it, what did they expect me to do AFTER they had finished? Why didn't they say anything when I checked their table?
--------------------------------------------------------------------------------------------
A lady came up to the bar. She ordered a drink and everything was fine. Until...
SC: I don't like your menu. So I brought my own lunch.
She pulled out a plastic container.
SC: Heat it up in your microwave and put it in a bowl for me.
Me: Yeah, that's not going to happen. Let me just go grab a manager.
Manager just about face-palmed. SC screeched "WHAT DO YOU MEAN YOU DON'T ALLOW OUTSIDE FOOD? I'M NOT PAYING YOUR PRICES!!!!"
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SC: It's raining.
Me: Yes it is. Some summer, eh?
SC: I would like to eat in the beer garden.
Me: Right.
SC: But it's raining.
Me: I know. I'd love to be outside in a beer garden too right now.
SC: You're not understanding me. I want to eat outside, but it's raining. What are you going to do about it?
Me: What?
SC: What are you going to do?
Me: I don't think there's anything I can do.
SC: *sighs and walks away, giving me a look as if I was the idiot in the conversation*
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I take a steak meal out. The lady screeches.
SC: There are black lines all over my steak! It's dirty!
Me: Those are lines from the grill.
SC: It's dirt!
Me: It's not dirt. It's cook lines.
SC: It's dirt! I need a new steak!
Me: Any other steak I bring out will look EXACTLY the same.
SC: I'm not eating dirt!
It went around in circles about six times, until her boyfriend finally told her to shut up.
--------------------------------------------------------------------------------------------
I finish my shift. I get changed and head for the door. I am stopped just as I am about to exit the building.
SC: I think your tuna is a bit too fishy! It might be off!
Me: If you go to the bar they will help you out.
SC: Why? Where are you going?
Me: Home.
I heard him scoff "Huh! I guess that's me told!" as I left.
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