About an hour before I left today a woman call up upset that S hasn't called her back. Understandable, but S barely gets to her v/m or email before she gets another call or walk in. This afternoon there was a for her team. Ok, so I start filtering calls to v/ms and answering what i can. Which isn't much.
So this woman calls, starts in on a tirade about how no-ones called her back about this urgent matter. It takes me a couple to get it Out of her what exactly the issue is. Apparently her kid signed a lease for a unit without a washer or dryer. This woman was upset that her little snowflake had to go to a laundromat to wash her clothes .
She kept on and on, refusing to politely sit on hold while I found out who else could listen to her Bitc- ah- talk, so clickity click. on to hold she went anyway.
So this woman calls, starts in on a tirade about how no-ones called her back about this urgent matter. It takes me a couple to get it Out of her what exactly the issue is. Apparently her kid signed a lease for a unit without a washer or dryer. This woman was upset that her little snowflake had to go to a laundromat to wash her clothes .
She kept on and on, refusing to politely sit on hold while I found out who else could listen to her Bitc- ah- talk, so clickity click. on to hold she went anyway.
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