Tweet
This happened a couple of months ago, so I'm a little fuzzy on the details, but I clearly remember the gist of the conversation.
I was working night shift at the gas station as per usual, and this customer comes in. After browsing a bit, he comes up to the register with two energy drinks. He asks if they're on sale for 2 for $5, I do a price check, and inform him that they're not. He tells me that the price tag on the shelf said 2 for $5. We had just reorganized the cooler like 2 or 3 days before, so it was possible that something had been mislabeled, or maybe they went on sale and my manager forgot to enter it into the register. So I go to check the tags, and it turns out that that brand of energy drinks is on sale-- but only the smaller size of it (I forget which size he had, but it was something like he grabbed the 16 oz and only the 12 oz was on sale).
I point this out to him, and he gets upset, saying that the tag was also under the 16 oz cans (if you looked at it from a certain angle, the very edge of the tag was maybe a hairs breadth into the space under the 16 oz slot), and that I had to give him the sale price. I stand my ground, and tell him that if it's not mislabeled, then there's nothing I can do. He starts to get upset, saying that it's false advertising, he's going to call his lawyer, he's going to complain to my manager, yadda yadda typical SC rant.
I'm not impressed, mostly because I've heard that stuff on this very website enough to know that he's talking out his rear, and I tell him to go ahead, call his lawyer, call corporate, come in tomorrow and talk to my manager, but they were just going to tell him the same thing I was saying now. Weirdly enough, he seemed satisfied by that, apologized for being difficult, explained that he was kind of drunk (gee, you think?), paid for his drinks, and left quietly.
I was working night shift at the gas station as per usual, and this customer comes in. After browsing a bit, he comes up to the register with two energy drinks. He asks if they're on sale for 2 for $5, I do a price check, and inform him that they're not. He tells me that the price tag on the shelf said 2 for $5. We had just reorganized the cooler like 2 or 3 days before, so it was possible that something had been mislabeled, or maybe they went on sale and my manager forgot to enter it into the register. So I go to check the tags, and it turns out that that brand of energy drinks is on sale-- but only the smaller size of it (I forget which size he had, but it was something like he grabbed the 16 oz and only the 12 oz was on sale).
I point this out to him, and he gets upset, saying that the tag was also under the 16 oz cans (if you looked at it from a certain angle, the very edge of the tag was maybe a hairs breadth into the space under the 16 oz slot), and that I had to give him the sale price. I stand my ground, and tell him that if it's not mislabeled, then there's nothing I can do. He starts to get upset, saying that it's false advertising, he's going to call his lawyer, he's going to complain to my manager, yadda yadda typical SC rant.
I'm not impressed, mostly because I've heard that stuff on this very website enough to know that he's talking out his rear, and I tell him to go ahead, call his lawyer, call corporate, come in tomorrow and talk to my manager, but they were just going to tell him the same thing I was saying now. Weirdly enough, he seemed satisfied by that, apologized for being difficult, explained that he was kind of drunk (gee, you think?), paid for his drinks, and left quietly.
Comment