If you don't let us know...
At 3:16AM I had a guest last night call down to complain that there were people talking loudly outside their room. They complained that these people had been there for 2 hours. My shift starts at 12:00 AM, which means I was on shift for theis entire period of time, and yet I received NO phone call.
Apparently, after they called me, they banged loudly on the door (as they informed me when they checked out in the morning), to get them to leave, because as I went to investigate, the only people outside were actually leaving.
If you don't let us know... Part 2
Had a guest come to check out, and say they won't stay with us again, because the music from the Lounge was too loud. This is the first I have heard of this issue. I told them point blank, that if he had called to let us know, I could have asked the DJ to turn the volume down a bit.
He hemmed and hawed, but his excuse boiled down to "I was too lazy to do anything about the situation." (He actually said something closer to "I was too tired to be bothered with calling down") I told him if no one informs us of the issue, we can't know that there is one.
SC
At 3:16AM I had a guest last night call down to complain that there were people talking loudly outside their room. They complained that these people had been there for 2 hours. My shift starts at 12:00 AM, which means I was on shift for theis entire period of time, and yet I received NO phone call.
Apparently, after they called me, they banged loudly on the door (as they informed me when they checked out in the morning), to get them to leave, because as I went to investigate, the only people outside were actually leaving.
If you don't let us know... Part 2
Had a guest come to check out, and say they won't stay with us again, because the music from the Lounge was too loud. This is the first I have heard of this issue. I told them point blank, that if he had called to let us know, I could have asked the DJ to turn the volume down a bit.
He hemmed and hawed, but his excuse boiled down to "I was too lazy to do anything about the situation." (He actually said something closer to "I was too tired to be bothered with calling down") I told him if no one informs us of the issue, we can't know that there is one.
SC
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