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People open everything. Everything.

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  • People open everything. Everything.

    I'm walking through the Hardware Store, doing the rounds, putting stuff away, thinking of things to market and sell, (I like to be productive. It unrustles assorted jimmies.) and I can't help but notice that no matter where I look, the curious hordes have opened ... well ... everything.

    Toolboxes are open. Boxes of shelving have been perused and resorted. House numbers have been rearranged and strewn about. Felt pads have been stuck onto everything within reach and arranged into patterns. 90% of the mailboxes have been opened and completely rearranged. I redid that whole twelve foot section two months ago so that everything had a spot. Feels bad man. Feels bad.


    Does anyone have any advice on how to keep all of this closed? I'm so tempted to just wear a roll of clear packaging tape around my wrist at all times and just tear off chunks of the stuff, rambo-like, and slap it on everything willynilly.

    Hell, I take in the trucks we get. There isn't that much to stop me from taping everything up in the back room before it even goes out. People don't like tape. It scares them. When they start nibbling at the tape it sends them into panic mode and scurrying up the nearest product tree or rewards cart display.
    SC: "Are you new or something?"
    Me: "Yes. Your planet is very backwards I hope you realize."

  • #2
    Eh, I think for the toolboxes, patrons want to know how it all fits together, how many trays are included, etc. If they can't put things back the way they were, that's their problem. There's no rule that says you can't walk with them as they open things and you're there to close them. Hopefully they'll get annoyed to the point of just walking out.

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    • #3
      I don't know of any way to stop customers from opening things.

      GOOD customers may well want to know what's in a toolbox and how it's arranged, or study a sample of a rope, or whatever. These customers will be perfectly happy with a display piece: an open toolbox with its sections chained to itself to prevent SCs from taking it away. A few inches of rope hanging from the price sign. That sort of thing.
      If they need information they can't get from the package and the display, they'll ask - and if they decide to buy, they'll take a box that was opened for them.

      SC? They'll open everything, even if there's a display or sample. And they won't ask.


      So .. I can think of ways to stop GOOD customers from opening things .. but not SC.
      Seshat's self-help guide:
      1. Would you rather be right, or get the result you want?
      2. If you're consistently getting results you don't want, change what you do.
      3. Deal with the situation you have now, however it occurred.
      4. Accept the consequences of your decisions.

      "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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      • #4
        Perhaps I just wish I had more time to tape everything shut again, and more employees in the store to be asked "Can I see this outside of the box?" without having everything on the shelf with their flaps open, exposing themselves to the public.
        SC: "Are you new or something?"
        Me: "Yes. Your planet is very backwards I hope you realize."

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        • #5
          Tell me about it. Customers love to open packaged socks and underwear. Even with the socks, that have a zippy to open, customers still tear the package. We have to tape it, or find another bag, and it makes the department look trashed. No one wants to work in those areas, because something that should be able to be cleaned up quickly turns into a huge job.
          One time, a guy opened, a pair right in front of me, and handed it to me, wanting an unopened pair. I told him, that was the last one. so he had to buy that one. It drives me nuts.

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          • #6
            Stainless Steel packaging

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            • #7
              Try taping up the customers' fingers together as they enter the store.

              Just leave the thumbs free. They can pick up merchandise to toss it in their carts, but without those other fingers the damage should be limited.
              When you start at zero, everything's progress.

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              • #8
                A dye pack attached to the container, rigged to ejaculate blue goo discharge on anyone with an opening state of mind?

                Or else a sign that says "You Open It, You Bought It", though you won't be able to enforce that.
                Why do they make Superglue but not Batglue?

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                • #9
                  Quoth MoonCat View Post
                  ...the damage should be limited.
                  Beg to differ. The chew marks and slobber would be worse.
                  I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
                  Procrastination: Forward planning to insure there is something to do tomorrow.
                  Derails threads faster than a pocket nuke.

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                  • #10
                    I can see one more reason for wanting to keep toolboxes shut: thieves like to stash expensive items under the tray. They figure it's going to have a power drill in it eventually, may as well slide one in while they're still inside the store, right?

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                    • #11
                      Quoth ShadowTiger View Post
                      ...everything on the shelf with their flaps open, exposing themselves to the public.
                      I just had the most amusing mental image just now.

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                      • #12
                        I have a problem with open product for quite a few reasons.

                        1. Breaking the factory seal means I can't sell the product as new any more. I have to take product off the floor, create an Open Box label for it, then discount the item. The only upshot is that I can reseal it in such a way that opening it again isn't worthwhile unless the customer is certain to buy it.

                        2. Open boxes are a sign of shoplifting, so people opening boxes raise a red flag with me. I'll approach customers opening packages and offer assistance and try to get them to leave with the item they just opened. If they get huffy, a discrete call on the walkie a few minutes later gets the yellow shirts patrolling nearby.

                        3. Opening an obviously sealed box is just plain disrespectful. I'm sorry, but "I wanna see what it looks like," doesn't fly when there's a PICTURE on the box and a display not more than three feet from the box.
                        "Sigh, I'm going to Hell.....but I'm going with a smile on my face." -- Gravekeeper

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                        • #13
                          Im probably going to skirt close to fratching here, sorry if ti goes over the line.

                          Mike, that's all well and fine, but what if they want to check the item is actually present? on Fratching recently, there was a news article about a woman who found i think it was) cardboard in an iPad box instead of an iPad. the only way to check the item is present is to open the box.(I will admit that opening the box prior to making the decision to buy is just rude, and you should buy the one you just opened if it is indeed present)

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                          • #14
                            Quoth sstabeler View Post
                            Mike, that's all well and fine, but what if they want to check the item is actually present? on Fratching recently, there was a news article about a woman who found i think it was) cardboard in an iPad box instead of an iPad. the only way to check the item is present is to open the box.(I will admit that opening the box prior to making the decision to buy is just rude, and you should buy the one you just opened if it is indeed present)
                            In that case, open it right at the register (or right after the register if the store is busy) so you are still in full view of the cameras and can request a manager immediately in case of a problem.

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                            • #15
                              Another thing that gets opened? Towels. When setting up the Mart of all evil as a super center, I learned to loathe towels. I can understand need to unfold it to see what size it is.. but does that mean you need to wad it up and shove it with the shower curtains?

                              I realize that not everyone knows how to hotel-fold towels. I didn't before that, but at least attempt to fold it and put it back where you got it. It was to the point where the housewares-soft line manager was doubled over laughing because I threatened to staple the towels together to keep them folded. And the occasional customer's hand to the towel, because they'd unfold one and then put it back, only to buy an folded one! Which would only wind up being unfolded at the register, because that's how the tags would work out. (And with the exception of me, none of the other cashiers knew how to fold them either!)
                              If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

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