A couple of days ago, our email system had a glitch where for some reason if you used internet explorer to check your mail, if would just stay at the loading screen forever once you clicked "login." Strangely, it worked if you used Firefox or Chrome.
100% of customers were fine with this, and the glitch was fixed after a few hours.
One full day after, I get this guy....
Me: *opening lines, asks how I can help.*
SC: I'd like to lodge a complaint on your so-called glitch you had with your webmail yesterday.
Me: What seems to be the issue sir?
SC: That you as a company have a bias towards non-Microsoft browsers, and refusing to allow access to my email through internet explorer but saying I can if I use a 3rd party browser is proof of it.
Me: Sir, it was a simple technical glitch that was resolved after a couple of hours. That is it. Nothing more.
SC: Yeah right, if it was a true technical issue I wouldn't be able to get into webmail no matter what I was using!
Me: Sir, I don't know what to tell you other than it was a simple glitch in our webmail that has since been resolved....
SC: Bull! You "techies" have always believed that people get more viruses through IE. You figured if you "push" people towards a 3rd party browser by inducing a fake "glitch" they'll get less viruses and thus make your job easier!
Me: First sir, we don't cover virus removal in this department. Secondly, as an ISP to be honest we don't care what browser you use as long as you can get online. Again, it was a glitch in our system as I have already stated, not a conspiracy.
SC: How about I call Microsoft and tell them about your little "glitch?" I bet they would have a few choice words to say to you!
Me: I can greatly imagine that they would understand that things happen, that it's not a conspiracy against their product. As I said, we don't care what you use to surf.... as long as you can surf.
SC: Well since you are just clearly programmed to spew talking points to me, I think the next step for me is to contact the FCC and the FTC and have them investigate this. Have a good day.
*click*
Oh noes, not the FTC and FCC! I love it when people start throwing around alphabet agencies to us, as if that's really going to do anything. And besides, if we really wanted to do what this moron was accusing us of, we'd just format our start page so it looks weird in IE and put a big banner on the top that says "THIS SITE WORKS BEST IN [INSERT 3RD PARTY BROWSER HERE], CLICK HERE TO DOWNLOAD."
100% of customers were fine with this, and the glitch was fixed after a few hours.
One full day after, I get this guy....
Me: *opening lines, asks how I can help.*
SC: I'd like to lodge a complaint on your so-called glitch you had with your webmail yesterday.
Me: What seems to be the issue sir?
SC: That you as a company have a bias towards non-Microsoft browsers, and refusing to allow access to my email through internet explorer but saying I can if I use a 3rd party browser is proof of it.
Me: Sir, it was a simple technical glitch that was resolved after a couple of hours. That is it. Nothing more.
SC: Yeah right, if it was a true technical issue I wouldn't be able to get into webmail no matter what I was using!
Me: Sir, I don't know what to tell you other than it was a simple glitch in our webmail that has since been resolved....
SC: Bull! You "techies" have always believed that people get more viruses through IE. You figured if you "push" people towards a 3rd party browser by inducing a fake "glitch" they'll get less viruses and thus make your job easier!
Me: First sir, we don't cover virus removal in this department. Secondly, as an ISP to be honest we don't care what browser you use as long as you can get online. Again, it was a glitch in our system as I have already stated, not a conspiracy.
SC: How about I call Microsoft and tell them about your little "glitch?" I bet they would have a few choice words to say to you!
Me: I can greatly imagine that they would understand that things happen, that it's not a conspiracy against their product. As I said, we don't care what you use to surf.... as long as you can surf.
SC: Well since you are just clearly programmed to spew talking points to me, I think the next step for me is to contact the FCC and the FTC and have them investigate this. Have a good day.
*click*
Oh noes, not the FTC and FCC! I love it when people start throwing around alphabet agencies to us, as if that's really going to do anything. And besides, if we really wanted to do what this moron was accusing us of, we'd just format our start page so it looks weird in IE and put a big banner on the top that says "THIS SITE WORKS BEST IN [INSERT 3RD PARTY BROWSER HERE], CLICK HERE TO DOWNLOAD."
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