"But I only paid $6.00 when I parked here 2 months ago"

[snugglegirl05]

This incident happened at one of the parking garages I work at last Friday. The parking rate is $3.00 minimum & $12.00 maximum. The $3.00 minimum is for the first hour. The $12.00 maximum is after 3 hours. For every 20 minutes or a fraction thereof after the first hour it is $1.50. There is no early bird parking. My current supervisor has been over the garage since the beginning of the year.

Female customer pulls up the the cashier booth & gives me her ticket. I enter the time on the ticket into the cash register. The display on the cash register reads $12.00 & 3 hours 40 minutes. So I tell her what her parking fee is. Here is what happened.

me: "It will be $12.00"
female customer: "$12.00!!?? The last time I parked here I only paid $6.00."
me: "The display on the cash register indicates that you were here for 3 hours and 40 minutes & that you owe $12.00"
female customer: "But the last time I parked her, & I parked before 8 a.m., I only paid $6.00"
me: "There is no early bird parking. That was taken away a while ago. Plus there is no sign out front indicating $6.00 for parking, & so we cannot charge you $6.00"
female customer: "But the last time I came her, & it was before 8 a.m., I only paid $6.00"
me: "When was that?"
female customer: "2 months ago"
me: ...
female customer: "Fine, I will pay $12.00, but this is the last time I am parking here. I want a receipt."
me: ...

She hands me the $12.00. I process the transaction, & I give her a receipt. She leaves.

If she wants a $6.00 refund, she will have to ask my current supervisor. Whether or not he gives her a $6.00 refund remains to be seen.

[Sapphire Silk]

Good luck with that.

Whenever I park in a parking garage, there is a sign that is clearly posted that tells you what the rates are. There's another one at the booth where you pay to leave.

I've never found them confusing. So it makes me wonder if she pulls the same stunt for gas:

SC: But I paid 3.16 for gas two months ago; why are you charging me $3.25? I should pay what I paid two months ago.

[PandaHat]

I just realised just now that I don't think I've ever been parked in a parking garage that had a human you paid. It's all automated machines as far as I can recall in the UK. It does unfortunately mean that's not a job option, but on the other hand, the SC can't as easily argue about prices with a machine. They either pay, or don't leave.

No wait, now I think about it there are sometimes guards. They're not the one who take the money, but they can sort out problems and stuff if needed. Like the time we forgot when the parking lot closed and had to get the very very nice security guard to let us out so we weren't stuck in a different city overnight.

[sstabeler]

the SC can't as easily argue about prices with a machine. They either pay, or don't leave.

They can argue, it'll just mean the queue of people waiting to pay for THEIR parking, and getting charged more every minute, will likely teach them the error of their ways.

[PandaHat]

They can argue, it'll just mean the queue of people waiting to pay for THEIR parking, and getting charged more every minute, will likely teach them the error of their ways.

Teehee, and a machine can do that totally calm and professional but repeated ad nauseum "$12 plz" thing without ever losing their temper/patience which infuriates inappropriately mad customers. And a machine can't get into trouble with a boss in the same way.

SC: RAGE IT SHOULD BE $6
Machine: $12 plz
SC: NO! I WANT TO PAY $6
Machine: $12 plz
SC: ARRRRRGHRGHGHRGHRGHGh
Machine: $12 plz
SC: *Head asplode*
Machine: ... $12 plz

[PepperElf]

I just realised just now that I don't think I've ever been parked in a parking garage that had a human you paid.

the last one i went to in nashville had both. you could prepay your ticket in cash or credit and then use the ticket to leave. or you could pay the attendant.

i had to pay the attendant because my cell phone killed my ticket. otherwise i would have paid cash at the machine.

[cinema guy]

I just realised just now that I don't think I've ever been parked in a parking garage that had a human you paid. It's all automated machines as far as I can recall in the UK.

We did park in one in Walsall a few weeks ago. But they are few and far between these days.

[barainga]

I remember paying 93 cents for a gallon of gas, that doesnt mean Ill be paying the same today.

[Jester]

When I went out a few months ago, I got a blow job and sex.

That doesn't mean that when I go out tonight, the same will happen.

Shit changes. And you don't always get what you want. That's life. Get used to it.

Teehee, and a machine can do that totally calm and professional but repeated ad nauseum "$12 plz" thing without ever losing their temper/patience which infuriates inappropriately mad customers.

Once you master that ability yourself, it is truly awesome, as the effect on SCs is staggering. I know. I've done it.

[taxguykarl]

I remember paying 93 cents for a gallon of gas, that doesnt mean Ill be paying the same today.

That's about what I paid back in the '80's. I wouldn't mind pay that today, but I'm not holding my breath