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I was supposed to work a 4-hour shift, but ended up staying for 9 hours partly for the overtime, partly for love of my FESs. We had a lot of call-ins, and they were just struggling up front.
Asking again will not change the answer
I had delivered a bunch of clothes to softlines and was walking back up to help at the service desk. A customer stopped me and asked about men's accessories. I told her I wasn't sure exactly where they were blocked in men's anymore, but that they would be in the men's department. She tried describing what she wanted: a knit hat and gloves. I was perplexed as to why she was asking again, but I repeated that anything we had would be inside the men's dept. She responded with an exasperated "OK, I guess I'll go look through it again." Let me interject here that if she walked through our small men's dept and didn't see them, and December is half over, we don't have any. OK, so some people don't get how fast seasonal stuff moves. But if we had them anywhere else in the store, I would've told her. Her parting gift was a sarcastic "Thanks, you're so helpful" as she walked away.
I can't make the computer do something it won't do
I was on a register for this one. She had a giftcard and a store credit card. I'd put in the giftcard as payment when she asked if she could use the credit card first so she could get the special percentage off. Ok, I know that if I run the card first, the whole transaction will go on it and the giftcard won't be used. I told her that either way, the percentage only comes off the part paid with the credit card. I guess she didn't like that, because she frowned, shut up, and ran her card. She didn't tell me she wanted to use the credit card only, or whatever--come on, communicate people--so I let her do it. My parting "Have a good night" was met with silence and catbuttface.
The light is off=register closed
So many people ignored this. It totally irks me. How do they know I don't have to go to another job or eat before I fall over or just avoid overtime? I had one the other day. She asked if I could take her because she'd been waiting in line. Ok, so has everyone else. And she hadn't been in my line, and I'd had my light off and hadn't seen her anywhere. I took her simply because I knew management wouldn't back me up. At least she thanked me, and I did say yes, but still. People today didn't even ask.
All of these bad attitudes are made worse in light of a niiiice gentleman I couldn't help. He had two $100 items that the manufacturer told him to bring to us to return. He'd lost the receipt and I could've had the MOD look up the transaction, but for whatever reason it couldn't have been used to return the items. I couldn't do a no-receipt return due to the dollar amount, and he'd replaced the debit card he'd bought them on, so I couldn't use the new one to return them. He was having a hard time accepting it, I could tell, but he was so nice and when I apologized, he said no worries, it wasn't my fault, and thanks for trying to help him. He was so appreciative, even though I couldn't even do anything for him. He had his two sons with him, and I hope they grow up to be like him.
Asking again will not change the answer
I had delivered a bunch of clothes to softlines and was walking back up to help at the service desk. A customer stopped me and asked about men's accessories. I told her I wasn't sure exactly where they were blocked in men's anymore, but that they would be in the men's department. She tried describing what she wanted: a knit hat and gloves. I was perplexed as to why she was asking again, but I repeated that anything we had would be inside the men's dept. She responded with an exasperated "OK, I guess I'll go look through it again." Let me interject here that if she walked through our small men's dept and didn't see them, and December is half over, we don't have any. OK, so some people don't get how fast seasonal stuff moves. But if we had them anywhere else in the store, I would've told her. Her parting gift was a sarcastic "Thanks, you're so helpful" as she walked away.
I can't make the computer do something it won't do
I was on a register for this one. She had a giftcard and a store credit card. I'd put in the giftcard as payment when she asked if she could use the credit card first so she could get the special percentage off. Ok, I know that if I run the card first, the whole transaction will go on it and the giftcard won't be used. I told her that either way, the percentage only comes off the part paid with the credit card. I guess she didn't like that, because she frowned, shut up, and ran her card. She didn't tell me she wanted to use the credit card only, or whatever--come on, communicate people--so I let her do it. My parting "Have a good night" was met with silence and catbuttface.
The light is off=register closed
So many people ignored this. It totally irks me. How do they know I don't have to go to another job or eat before I fall over or just avoid overtime? I had one the other day. She asked if I could take her because she'd been waiting in line. Ok, so has everyone else. And she hadn't been in my line, and I'd had my light off and hadn't seen her anywhere. I took her simply because I knew management wouldn't back me up. At least she thanked me, and I did say yes, but still. People today didn't even ask.
All of these bad attitudes are made worse in light of a niiiice gentleman I couldn't help. He had two $100 items that the manufacturer told him to bring to us to return. He'd lost the receipt and I could've had the MOD look up the transaction, but for whatever reason it couldn't have been used to return the items. I couldn't do a no-receipt return due to the dollar amount, and he'd replaced the debit card he'd bought them on, so I couldn't use the new one to return them. He was having a hard time accepting it, I could tell, but he was so nice and when I apologized, he said no worries, it wasn't my fault, and thanks for trying to help him. He was so appreciative, even though I couldn't even do anything for him. He had his two sons with him, and I hope they grow up to be like him.
He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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