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Last-minute customer from hell

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  • Last-minute customer from hell

    C owes me, at minimum, a Twinkledollars coffee for this stunt. I knew my shift was going too smoothly...

    Just before I'm about to punch out at closing (11:02 PM), some guy comes in wanting ciggies. C gets them from the back, hands them to me and tells me to ring him up. I get a funny feeling about this...why can't she do it?

    During all this I still hold the selfscan key, and there's a woman buying 4000 cans of catfood flinging them down the belt in a way that the scanner on the belt only reads about half of them.

    So, ring up cigs. Now that I've done so, I cannot leave that register no matter what else is going on. NCL says he'll take care of catfood lady (who is at the selfscan right next to the register I'm on, so he can keep an eye on both of us). C leaves...uh oh.

    Guy hands me a check that is so wrinkled, the reader jams (ripping the check in half). So it won't take it. I'm not really succeeding in communicating with him as he's on his cellphone. Sometimes the register wants the manager key for manual entry and the MICR still needs to print it, so that's out (no keyholder and the check's been mangled).

    Finally, he gets off his damn phone and, after emptying his pockets onto the counter and telling me he has no cash on him at all, hands me a money order made out to a property he apparently owns (his name is nowhere on it) after a long-winded explanation about someone gave it to him for rent and he held onto it in case he had to take the guy to court (why the FARK didn't you cash it--or one of your checks made out for cash--if you knew you wanted to buy stuff, dumbass). I don't know if we can take those and again, a MOD has to be present if we do. I'm not even going to try.

    Cig guy: "Can I pay you tomorrow? I'm in here all the time."
    NCL: "NO, she'll get in trouble. You have nothing on you at ALL?"

    The desk is getting calls every few seconds now, probably from Corp and/or the alarm company wanting to know why the alarm hasn't been set yet. NCL (night crew lead) is standing over the guy, telling him "this poor girl has a bus to catch [not really, but we both wanted this guy out of the building], that's the company wanting to know why the alarm hasn't been set, and we'll all be fired because you're costing the company big bucks right now, they like to find any reason to fire someone."

    FINALLY, guy reveals that he has a $20 winning scratch ticket

    NCL: "Look, I'll buy that off you for $20 so you can pay her. Why didn't you tell us that ten minutes ago?!"
    Cig guy: "I didn't want to look like a fool."

    So I quickly cash him out, sign off, grab the red card from NCL and bolt upstairs to punch out...at 11:15. I've punched out late before--just not this late--so I doubt anything will happen; if SM does ask about it I'll just tell him a last-minute customer took forever (which happens far too often).

    Personally, I think cigarette sales should stop when the desk closes, but that makes too much sense.
    Last edited by Dreamstalker; 12-23-2012, 04:15 AM.
    "I am quite confident that I do exist."
    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

  • #2
    Next thing you know the scratch off ticket is worthless.

    after a long-winded explanation about someone gave it to him for rent and he held onto it in case he had to take the guy to court
    Um, then the cigs are worth more to him then taking a guy to court?
    Time! Time! Time is what turns kittens into cats.

    Don't teach me a lesson; all I learn is that you are an asshole.

    I wish porn had subtitles.

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    • #3
      "I didn't want to look like a fool."

      Too late!

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      • #4
        Quoth Pixilated View Post
        "I didn't want to look like a fool."

        Too late!
        Better to remain silent and be thought a fool... than to speak and remove all doubt.

        Comment


        • #5
          Quoth depechemodefan View Post
          Next thing you know the scratch off ticket is worthless.
          I should have clarified; the ticket was already played and had $20 winnings on it, just needed to be cashed in.
          Um, then the cigs are worth more to him then taking a guy to court?
          Exactly...this guy didn't seem like he thought a lot of things through. I should be happy he didn't try to pay with his EBT card...most normal people, if they know they're buying something that foodstamps don't cover, bring cash!

          The guy seems like he comes in and does this regularly I've never seen him before.
          "I am quite confident that I do exist."
          "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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          • #6
            I should have clarified; the ticket was already played and had $20 winnings on it, just needed to be cashed in.
            It was clear. But I'm of the mindset that even if something looks good, it will be worthless because customers will spend 100x the effort to screw over people than just doing the right thing (like bring cash or credit card or a check with id that is valid). Like maybe the ticket was already cashed but he weasled it back or stolen it to screw someone over. Though lottory and scratch off tickets are things not likely to be just handed back like trash.
            Time! Time! Time is what turns kittens into cats.

            Don't teach me a lesson; all I learn is that you are an asshole.

            I wish porn had subtitles.

            Comment


            • #7
              Quoth depechemodefan View Post
              customers will spend 100x the effort to screw over people than just doing the right thing
              Yeah, that. Most folks are perfectly decent human beings, but if your gut tells you something isn't right, trust it and reject the sale. The crumpled check followed by money order screams scammer.
              A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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              • #8
                Oh, C (SM as well, seeing as it seems this guy's a regular) is definitely hearing about this. C was the one who fobbed him off on me, and she knows that if there's even one customer left in the store a trained manager has to be there. I'm definitely refusing to deal with this guy again. When I was finishing up with him, he asked if I was Jewish and showed me a piece of paper that he says is written in Hebrew. The letters were a bit too "bubble-style", but it seemed correct.

                "Want me to tell you how to read this?" Before I can say anything, he rotates it to read "Go *** Your Self"

                Yeah, creepus maximus. NCL made sure the guy was out of the store and heading in the opposite direction before he let me leave.
                "I am quite confident that I do exist."
                "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

                Comment


                • #9
                  Quoth Dreamstalker View Post
                  Yeah, creepus maximus. NCL made sure the guy was out of the store and heading in the opposite direction before he let me leave.
                  Good NCL.

                  Your safety is very, very important.
                  Seshat's self-help guide:
                  1. Would you rather be right, or get the result you want?
                  2. If you're consistently getting results you don't want, change what you do.
                  3. Deal with the situation you have now, however it occurred.
                  4. Accept the consequences of your decisions.

                  "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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                  • #10
                    C wasn't there yesterday, but NCL told SM about what happened. SM said that the guy is a semi-regular, and is probably on medication (or refusing to take it, that could explain his odd behavior). SM did talk to Cig Guy earlier in the day, and while he did show up again close to closing--I wasn't ringing--we ignored each other.

                    I don't know whether SM talked to C about things, I'm not sure if I should bring it up to her (just 'hey I thought you should know this is what Cig Guy did on Saturday and it took 15 minutes to get rid of him')
                    "I am quite confident that I do exist."
                    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

                    Comment

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