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This is my first post, please be kind.
These happened years ago back when I was a CSR for a card store (and other things) in a mall. I truly believe they deserve a mention here:
Scene 1:
SC: I need a birthday card for my nephew
Me: They are all right here, I'm sure you'll find something
SC: What would you recommend?
Me: Well how old is your nephew?
SC: 11
Me: Well I guess it would depend on how mature he is for his age (I've known some grown-up 11 year olds in my day) Perhaps this might be appropriate? (I pick up a very grown up card, may not have been the best of choices but then what do I know about this kid?)
SC: You think this would suit him?
Me: Well it might suit some kids, what do you think?
SC: (Without reading it) I'll take it
Not even 10 minutes later:
SC: My wife doesn't think this will work. Can I exchange it?
Me: Yes (and show him again where the nephew cards are)
Scene 2:
SC: I bought this last week but I noticed the price has gone down. Is there anything that can be done?
Me: Yes if you take it up to the cash, we will refund you the price difference
SC: Oh
SC continues to wander around the store, no big deal maybe she wants to buy more. Nope, she ends up talking to one of my co-workers and asks her the exact same question
Scene 3:
SC: Can I leave these here for a minute?
Me: Of course
30 min later
SC: I'll pay for my items now
Me: I'm sorry sir, but you'll have to go to the back of the line
SC: But I said I'd be right back
Scene 4:
A woman comes in looking for a gift and decides on a family tree photo frame in the shape of a tree. We have several of these and she brings them ALL to the desk. Oh, and of course, we're supposed to close in ten minutes. All of the other stores around us have started closing.
SC: I like these frames but I can't decide on which one to get
Me: They're all the same ma'am.
SC: I know but I like the way this one's bent but I want to know how this one would look if it was bent another way (they're all the exact same metal frame that were probably bent by people handling them roughly)
My manager wants to close off the registers so she tries to help get this SC outta here. We bend it how she wants it
SC: No I don't like that
Me: What about this one? The one you liked in the beginning?
SC: I guess that's ok. Can you wrap it up? I don't want it getting bent again?
Me: thinking: Are you kidding me? You know it can be easily bent, you just saw us do it.
After all that we're 30 minutes late for closing and don't even wait until she's out of eyesview before we start bashing and cussing her out.
These happened years ago back when I was a CSR for a card store (and other things) in a mall. I truly believe they deserve a mention here:
Scene 1:
SC: I need a birthday card for my nephew
Me: They are all right here, I'm sure you'll find something
SC: What would you recommend?
Me: Well how old is your nephew?
SC: 11
Me: Well I guess it would depend on how mature he is for his age (I've known some grown-up 11 year olds in my day) Perhaps this might be appropriate? (I pick up a very grown up card, may not have been the best of choices but then what do I know about this kid?)
SC: You think this would suit him?
Me: Well it might suit some kids, what do you think?
SC: (Without reading it) I'll take it
Not even 10 minutes later:
SC: My wife doesn't think this will work. Can I exchange it?
Me: Yes (and show him again where the nephew cards are)
Scene 2:
SC: I bought this last week but I noticed the price has gone down. Is there anything that can be done?
Me: Yes if you take it up to the cash, we will refund you the price difference
SC: Oh
SC continues to wander around the store, no big deal maybe she wants to buy more. Nope, she ends up talking to one of my co-workers and asks her the exact same question
Scene 3:
SC: Can I leave these here for a minute?
Me: Of course
30 min later
SC: I'll pay for my items now
Me: I'm sorry sir, but you'll have to go to the back of the line
SC: But I said I'd be right back
Scene 4:
A woman comes in looking for a gift and decides on a family tree photo frame in the shape of a tree. We have several of these and she brings them ALL to the desk. Oh, and of course, we're supposed to close in ten minutes. All of the other stores around us have started closing.
SC: I like these frames but I can't decide on which one to get
Me: They're all the same ma'am.
SC: I know but I like the way this one's bent but I want to know how this one would look if it was bent another way (they're all the exact same metal frame that were probably bent by people handling them roughly)
My manager wants to close off the registers so she tries to help get this SC outta here. We bend it how she wants it
SC: No I don't like that
Me: What about this one? The one you liked in the beginning?
SC: I guess that's ok. Can you wrap it up? I don't want it getting bent again?
Me: thinking: Are you kidding me? You know it can be easily bent, you just saw us do it.
After all that we're 30 minutes late for closing and don't even wait until she's out of eyesview before we start bashing and cussing her out.
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