This is a story I (may) have posted on a previous incarnation of CS...
Back when I worked at a Pittsburgh chain in college (Eat N Park), I started as a dishwasher but became a greeter off and on. On a greeting shift one morning, a family walked in and not 15 seconds passed, the (I guess grandpa) of the family barked "Are you going to seat us anytime today?"
That was strike one. Now for strike two...
I walked the family to a booth (our place only had booths at the time) and the grandpa barks "oh to hell with this fucking shit, let's just go to (other restaurant)!" to where his family was telling him to calm down and get the buffet. Guess he didn't like that we had booths and no chairs.
Strike three (and thanks to an awesome AM who had the back of his employees):
I am walking by the buffet after seating some more people, and the old guy grabs me by the arm and yells that there's no eggs at the buffet. Before I can say anything, the AM approaches him and tells him he is to leave the restaurant immediately and never return (of course, he bitched the entire way out but we were glad to be rid of him). His family quickly followed him out (they ordered but the ticket had yet to be put through).
Got more coming if you want...
Back when I worked at a Pittsburgh chain in college (Eat N Park), I started as a dishwasher but became a greeter off and on. On a greeting shift one morning, a family walked in and not 15 seconds passed, the (I guess grandpa) of the family barked "Are you going to seat us anytime today?"
That was strike one. Now for strike two...
I walked the family to a booth (our place only had booths at the time) and the grandpa barks "oh to hell with this fucking shit, let's just go to (other restaurant)!" to where his family was telling him to calm down and get the buffet. Guess he didn't like that we had booths and no chairs.
Strike three (and thanks to an awesome AM who had the back of his employees):
I am walking by the buffet after seating some more people, and the old guy grabs me by the arm and yells that there's no eggs at the buffet. Before I can say anything, the AM approaches him and tells him he is to leave the restaurant immediately and never return (of course, he bitched the entire way out but we were glad to be rid of him). His family quickly followed him out (they ordered but the ticket had yet to be put through).
Got more coming if you want...
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