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Ok, more tales of woe from my time in foodservice.
#1
I'm manager on duty one night, and we're getting ready to close. The store owners (franchise) had changed the policy so we could close the dining area one hour before the drive thru.
Anyway, we had just locked up our dining area, when one of the employees came to me and said someone made a huge mess with salt.
The SC had actually broken open one of the pre-sealed salt shakers, and had poured the entire contents of said shaker all over one of the tables!
#2:
SC #2 was a real piece of work.
The burger place where I worked also had a gas station. So one night, probably around 9 PM or so, a lady comes in and says she paid with a $20 for $10 worth of gas, and didn't get her change.
What she wanted us to do was very different from what we did.
She wanted us to just "no sale" the register and give her $10.
Unfortunately for her, we didn't play that way.
The exchange went something like this:
Me: I'm sorry, but I'll have to count the register...
SC: ???
Me: Yes, I'll have to count the register. If it's over, then we'll talk.
SC: Rant, Rant, Rave, Rave...
Me: <heads to office to count money>
Note: The office is right next to the gas station register.
SC: <pacing impatiently>
Me: <after finishing counting> Well, everything seems good with the register.
We're not $10 over.
SC: I want to speak to your manager...
Me: I'm manager on duty.
SC: Rant, Rant, speak to manager, Rave, Rave...
Me: Ok, I'll call her, but she'll tell you the same thing. <I head to the office to call the manager.>
MGR: What's the problem?
Me: SC is demanding we give her $10 she was shorted...I counted register but she won't leave, asking to talk to you. (Note, the manager lives just across town, in a small town).
MGR: <shows up at store>. Ok What's the problem?
Me: I explain the situation.
MGR:<goes into office and counts the SAME register till I counted> Nothing wrong with this register.
SC: Eventually leaves.
#3:
SC comes in, asking for "horsey sauce". That's nice and all, but we don't have "horsey sauce" here. I explain to her that we're not the fast food place she thinks we are, and she insists that we are. This goes round and round for a minute or so before a light bulb finally comes on.
#4:
SC annoying me on the phone. Thankfully it was a slower day. I answer the phone, and the guy asks me if we sell tacos. No, we're not that kind of restaurant. "Ok, do you sell hot dogs?" Again, I say no. Guy asks me several times for several products that we absolutely do not sell. And I repeatedly tell him throughout the line of questioning that we only sell X, Y, and Z types of food...
#5:
The SC who comes into your store, especially when there are signs EVERYWHERE denoting how much something is (and the price is even listed on the menu board!), and ask you, "How much is X?"
Look around. There's signage EVERYWHERE that tells you!
#6:
This one my wife and I go back and forth on.
I say that if you order the burger, fries, and drink that would normally come in a combo, but separately, you deserve to pay more. She says that it should be a courtesy that if the food is ordered that way (i.e. separately), that it should be rung up as a combo.
My argument is that most of the time, there's a picture of the combo itself. And it usually shows the sandwich, french fries, and a drink. And if you calculated the price, it would indeed be cheaper to buy the combo.
Ergo, if you order those three items separately, well, that's not really my problem is it? I can't help it if you can't figure out that the burger, fries, and drink you ordered are actually the combo #1!
So yes, I would occasionally ring them up that way. If they ordered items that normally cam in a combo, but separately, I would ring them up separately.
Is that mean?
#1
I'm manager on duty one night, and we're getting ready to close. The store owners (franchise) had changed the policy so we could close the dining area one hour before the drive thru.
Anyway, we had just locked up our dining area, when one of the employees came to me and said someone made a huge mess with salt.
The SC had actually broken open one of the pre-sealed salt shakers, and had poured the entire contents of said shaker all over one of the tables!
#2:
SC #2 was a real piece of work.
The burger place where I worked also had a gas station. So one night, probably around 9 PM or so, a lady comes in and says she paid with a $20 for $10 worth of gas, and didn't get her change.
What she wanted us to do was very different from what we did.
She wanted us to just "no sale" the register and give her $10.
Unfortunately for her, we didn't play that way.
The exchange went something like this:
Me: I'm sorry, but I'll have to count the register...
SC: ???
Me: Yes, I'll have to count the register. If it's over, then we'll talk.
SC: Rant, Rant, Rave, Rave...
Me: <heads to office to count money>
Note: The office is right next to the gas station register.
SC: <pacing impatiently>
Me: <after finishing counting> Well, everything seems good with the register.
We're not $10 over.
SC: I want to speak to your manager...
Me: I'm manager on duty.
SC: Rant, Rant, speak to manager, Rave, Rave...
Me: Ok, I'll call her, but she'll tell you the same thing. <I head to the office to call the manager.>
MGR: What's the problem?
Me: SC is demanding we give her $10 she was shorted...I counted register but she won't leave, asking to talk to you. (Note, the manager lives just across town, in a small town).
MGR: <shows up at store>. Ok What's the problem?
Me: I explain the situation.
MGR:<goes into office and counts the SAME register till I counted> Nothing wrong with this register.
SC: Eventually leaves.
#3:
SC comes in, asking for "horsey sauce". That's nice and all, but we don't have "horsey sauce" here. I explain to her that we're not the fast food place she thinks we are, and she insists that we are. This goes round and round for a minute or so before a light bulb finally comes on.
#4:
SC annoying me on the phone. Thankfully it was a slower day. I answer the phone, and the guy asks me if we sell tacos. No, we're not that kind of restaurant. "Ok, do you sell hot dogs?" Again, I say no. Guy asks me several times for several products that we absolutely do not sell. And I repeatedly tell him throughout the line of questioning that we only sell X, Y, and Z types of food...
#5:
The SC who comes into your store, especially when there are signs EVERYWHERE denoting how much something is (and the price is even listed on the menu board!), and ask you, "How much is X?"
Look around. There's signage EVERYWHERE that tells you!
#6:
This one my wife and I go back and forth on.
I say that if you order the burger, fries, and drink that would normally come in a combo, but separately, you deserve to pay more. She says that it should be a courtesy that if the food is ordered that way (i.e. separately), that it should be rung up as a combo.
My argument is that most of the time, there's a picture of the combo itself. And it usually shows the sandwich, french fries, and a drink. And if you calculated the price, it would indeed be cheaper to buy the combo.
Ergo, if you order those three items separately, well, that's not really my problem is it? I can't help it if you can't figure out that the burger, fries, and drink you ordered are actually the combo #1!
So yes, I would occasionally ring them up that way. If they ordered items that normally cam in a combo, but separately, I would ring them up separately.
Is that mean?
). MOST of the time, a combo is cheaper. SOME of the time, it actually costs less to buy things separately, or to buy the soda with the combo and put the $1 sweet tea on the side, even if the person getting the food wants the tea, not the soda.
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