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No produce for you!

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  • No produce for you!

    One part of my hatred for morning shifts is the reduced produce. Hordes of the aged descend on the rack the second it is put out on the floor, trampling one another for bruised pears and demanding additional discounts because it's 'rotten'. All the good stuff (decent tomatoes, cubanelle peppers, potatoes, non-apple fruit I could use for baking) is usually gone completely by 10 AM.

    9:15 AM. One of the self-scans summons me over, with the refrain "This order must be completed by the self checkout cashier". There are no known issues with that lane, so no reason why it should be doing that. The customer is an old guy of an ethnicity known around here for trying to pull fast ones with coupons and assorted other shenanigans.

    I print out a save-order receipt with the intention of scanning it on a register...but what I didn't realize is that the printer's failing, so the last few line-widths of the barcode are illegible and so are the numbers. Okay, the only thing I can do is rescan the order. This is where it gets weird.

    There are three trays of reduced produce in the bag area. The saved-order receipt in my hand has only one.

    I start scanning the three trays in again, and he flips out. Starts yelling in very broken English: "I pay! I pay!" He tries (and fails) to grab the receipt out of my hand.
    Me: "Sir, this is not a payment receipt. You need to show me a receipt."
    OG: "I pay! I pay!" He starts grabbing discarded receipts from the counter (gee, that's not suspect at all ) and thrusting them in my face. "See? I pay! Everything!"
    Let's see...there is ONE receipt that might look legit, if it weren't actually for a pastry.
    "Cash!" Strike two, that receipt has $20 worth of pasta and pasta sauce, and was paid with a credit card.
    Me: "You. Did. Not. Pay. This is not your receipt."
    OG: "I pay!"
    Me: "No. You did NOT pay any money for this. If you can show me a cash receipt that you did not get off the counter then I will let you have what you paid for."

    Lather, rinse, repeat... By this time manager P is lurking nearby and watching OG closely. OG goes to grab the trays back from me...fail (I love being tall). Eventually, OG leaves without any produce, and I discover that my hunch was correct; he didn't actually pay for anything.
    Last edited by Dreamstalker; 02-18-2013, 05:17 PM.
    "I am quite confident that I do exist."
    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

  • #2
    Win for you!

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    • #3
      How long will it be before management realizes that the self-scam (not a typo, given what the old guy was trying to do) registers are letting enough unpaid merchandise walk out the door that it would be cheaper to hire an extra cashier to run a manned lane?
      Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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      • #4
        A few stores in the state have done away with the self-checkouts completely (and I suspect this is why other chains don't have them at all) for just that reason. I found out about a local company (StopLift) that has tracking software specifically for use at self-checkouts.

        I mentioned this to Bossman (I try to keep an eye out, but I'm only one person and some shoplifters can get belligerent or violent; this store doesn't have actual security) and he agrees that it's a problem and we should have put something in place a while ago. I have no doubt that as I'm arguing with one SC, another will take that opportunity to walk off.
        "I am quite confident that I do exist."
        "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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        • #5
          Quoth wolfie View Post
          How long will it be before management realizes that the self-scam (not a typo, given what the old guy was trying to do) registers are letting enough unpaid merchandise walk out the door that it would be cheaper to hire an extra cashier to run a manned lane?
          Ahahahahahahahahahahahahahaha.

          Wait, let me catch my breath.

          AHAHAHAHAHAHAHAHAHAHAHAHAHAHA.

          This company has so much invested in the self-checkout side of things, rolling out portable self-scanners to a large portion of their stores. At the same time, they've also cut front end hours to the bone. The bean counters in Beantown are cutting off their own nose to spite their face.

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          • #6
            The SCOs in my store are so picky/miscalibrated/broken from years of people slamming heavy crap on the scale and belt that even breathing on the scale locks it up sometimes. While I'm dealing with that silliness (and getting berated by an SC about the 'stupid machine' like I'm personally responsible for it's upkeep) someone else is scanning a pound of ground beef, but placing a pack of proscuitto (light enough that the belt wouldn't pick up the weight change) on top as they send it down the belt. If I catch them out I get yelled at...sorry, I'm NOT taking that off the order unless I have it in my hand.

            A couple of the managers are now calling it "self-scam" (one of them has started calling it such over the PA, it's close enough that I'm the only one who picks up the variation).
            "I am quite confident that I do exist."
            "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

            Comment


            • #7
              Quoth DerangedHermit View Post
              Ahahahahahahahahahahahahahaha.

              Wait, let me catch my breath.

              AHAHAHAHAHAHAHAHAHAHAHAHAHAHA.


              Yeah, you're expecting Corporate to admit to a mistake?

              Good luck with that.
              PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

              There are only Four Horsemen of the Apocalypse because I choose to walk!

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