Announcement

Collapse
No announcement yet.

More Foodstamp Fun

Collapse
This topic is closed.
X
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • More Foodstamp Fun

    Like any card that uses a PIN for access, the EBT card will block itself after three wrong tries, and the owner needs to contact DTA (state agency that handles foodstamps) to get it unlocked. Our pinpads can be finicky, so I make sure to warn users if they get it wrong once.

    An older woman comes through my line yesterday. She has an EBT card. Okay, swipe card, enter PIN...the register throws both 'Invalid PIN' and 'Invalid tender' messages....WTF. Turns out she selected the Cash option at first. I warn her about the wrong PIN and have her slide it again.

    Strike two, invalid PIN. Uh oh. I warn her NOT to use the card again until I can get someone to help her. She flips out and starts yelling "I know number! I use same number for years! I know number!" Then grabs my arm (oh no you DID NOT) and I think she wants me to come around to the other side and help her. Which, even if I wanted to, I could not. After yanking my hand back (and I think I growled at her) I try to get my bagger--one of the two baggers that you do not want if a problem arises--to help her: "I don't know how to do that" (all you have to do is help her with the pinpad and do what I tell you)

    So I have to yell over to the desk and hope the clerk heard me over the general din (another thing wrong with my store; there is no easy way for a cashier to flag down a manager if we need one).

    While my attention is diverted from her for fifteen seconds, SC had tried her card again. And again. Now it's blocked, and the store cannot do anything about it. I try to explain this to her, she's having none of it. Manager R comes over, and SC whips out a receipt "I use my card yesterday fine! Not wrong number! I know number!" ...and? I know you know your PIN (and thanks to your yelling the entire store knows it as well), but all that receipt proves is that you used it. I think she was raising such a fuss that ASM got involved.

    At that point R had to save the order and took both it and the woman (still shouting about her PIN) over to the desk...I meant to ask ASM how it got resolved, but didn't get a chance.
    "I am quite confident that I do exist."
    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor
Working...
X