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  • I'm sorry?

    First sucky customer of my new job, thankfully a short one. we have a promotional coupon going on with our rewards program that you can get a specific breakfast sandwich for free AT PARTICIPATING STORES (this is relevant), where you bring in the emailed coupon and you get it. But, on the coupon it states the above, and sadly our store is not one of those participating, nor is any of our multiple stores in our city. The closest one that does have the sandwich is in my hometown, twenty minutes away. Most people who came in and I told them this, even showing them the fine print at the bottom of the coupon, were fine with it and bought a different sandwich. Some even smacked their heads and exclaimed "Wow, i feel stupid" which I assured them was not the case and joked a bit with them.
    This guy on the other hand wasn't nice about it. He walked up to the screen we have that you special order your food, which then pops up on our screen and we make it. He noticed it wasn't in the menu screen and asked for help. Now, this is key, this man was older, and dressed very nicely, but his attitude certainly does not reflect any of this.

    SC: duh
    Me: again, duh

    Me: Can I help you with something sir?
    SC: Yeah, do you have these? *produces coupon*
    Me: No, I'm sorry sir, we don't. The nearest store that does have those is in Delphos.
    SC: *eyes bulge, face turns red and....ensue cat butt face* What do you mean Delphos?!
    Me: I mean to say that none of our stores in Lima carry this sandwich. The bottom of the coupon states that only participating stores have them and the nearest store is the one on 5th Street in Delphos. I do apologize for the inconvience sir, is there something else you would like instead?
    SC: *throws the coupon down on the counter hard and glares at me* You mean to tell me that YOU don't have shit to make this sandwich?
    Me: *put off a little with the cussing but still smiling* Yes, we do have the makings for the sandwich, but it is not on our menu, nor is it even in our system, so we would not be able to properly ring the item up so you could use your coupon properly, sir. But if there is something else similar to that sandwich, I can make it for you and knock off the price of that sandwich to make up for the mix up *what i wanted to say: fuck off, it's not my fault you can't read!*
    SC: Fuck you! This is ridiculous! Every time I come in here, you people try to fuck me over on my coupons, well you know what *here it comes* I'M NEVER SHOPPING HERE AGAIN!
    And with that, he stomped out of the store and peeled out of the parking lot like an angry toddler who didn't get his toy. My CW commended me for handling the situation the way I did and told me I had done exactly what he would have and said "Great job"
    Many other customers who came up in that time complimented me as well, saying "what a jerk!" and "Don't listen to him sweety, he obviously doesn't understand what being an adult really means."
    So, so far, only one man has shown me suck, but I haven't started working my third shifts yet, so I am sure there will be plenty to come.
    Just because they serve you, doesn't mean they like you. And just because they smile and act polite doesn't mean they aren't planning to destroy you.

    "I put the laughter in slaughter."

  • #2
    You're not a participating store! You don't even MAKE the sandwich the coupon is for and the only thing you're offering me is one of the sandwiches you do make for free! This is RIDICULOUS! You all SUCK! I'M NEVER SHOPPING HERE AGAIN!
    You'll find a slight squeeze on the hooter an excellent safety precaution, Miss Scrumptious.

    Comment


    • #3
      After a while, people like this sound like the adults from Peanuts to me. "Wawa wa wa wawa wa wa wawawa wa NEVER SHOPPING HERE AGAIN!"
      "And though she be but little, she is FIERCE!"--Shakespeare

      Comment


      • #4
        So basically you offered to make him the closest thing possible, and honor the coupon...and that still wasn't good enough because it wasn't the EXACT same thing?

        Every time I come in here, you people try to fuck me over on my coupons
        And this indicates that he still hasn't learned to read properly. What an asshole.
        When you start at zero, everything's progress.

        Comment


        • #5
          The fact that he keeps coming back and making the same mistake, expecting different results (definition of insanity, no?) suggests that this will not be the last time he pulls this crap. You could always get him to sign a letter stating that he will never return, but he'll probably show up again a week later, claiming that it does not apply to him because he didn't read it...~_~
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

          Comment


          • #6
            Lima is my hometown and unfortunately there are plenty more SC's where that came from!

            Comment


            • #7
              What a complete dick. One thing I don't understand though is precisely why when a chain offers something, they don't make sure all their stores can do it. Not defending this guys behaviour by a long shot, just curious is all.

              Comment


              • #8
                More often than not -- different owners. While it does not apply to all large chains, there are times when some stores (often, most of them) are directly owned by the company itself, while others are owned by (generally) local businesspeople, thus making a franchise store. The Franchisee must usually comply with basic company standards like uniforms and recipes, must buy most or all of their product/mixes from Corporate, and send a percentage of their profits to the corporation itself (rather than ALL of the profits, as Corp stores do). The remainder goes to the owner to pay for other expenses, or simply to his own bank account. The Franchisee takes the financial risk and potential benefit, rather than Corporate, in these situations.

                However, they also have the freedom to NOT comply with certain things that the Corporate stores do, such as special items, sales, or coupons -- especially if it's a "loss leader" coupon/sale that actually results in the item being sold below cost, in the hopes that people will buy OTHER items on the same trip to make up for it. This sort of thing is easier for Corporate-owned stores to do, because they often pay LESS for their product than Franchisees do. (That is part of the reason why Franchised gas stations charge more for gas than nearby Corporate ones -- where I used to live, one such store was being charged more for their gas by Corporate than what the Corp store charged its customers!)

                Does that help?
                "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                Acts of Gord – Read it, Learn it, Love it!
                "Our psychic powers only work if the customer has a mind to read." - me

                Comment


                • #9
                  Quoth Tithera View Post
                  I'M NEVER SHOPPING HERE AGAIN!

                  "Promise?"

                  Comment


                  • #10
                    We get those idiots up in Findlay, as well.
                    "She didn't observe the cardinal rule: Don't F**K with people who handle your food"
                    -Ryan Reynolds in 'Waiting'

                    Comment

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