First sucky customer of my new job, thankfully a short one. we have a promotional coupon going on with our rewards program that you can get a specific breakfast sandwich for free AT PARTICIPATING STORES (this is relevant), where you bring in the emailed coupon and you get it. But, on the coupon it states the above, and sadly our store is not one of those participating, nor is any of our multiple stores in our city. The closest one that does have the sandwich is in my hometown, twenty minutes away. Most people who came in and I told them this, even showing them the fine print at the bottom of the coupon, were fine with it and bought a different sandwich. Some even smacked their heads and exclaimed "Wow, i feel stupid" which I assured them was not the case and joked a bit with them.
This guy on the other hand wasn't nice about it. He walked up to the screen we have that you special order your food, which then pops up on our screen and we make it. He noticed it wasn't in the menu screen and asked for help. Now, this is key, this man was older, and dressed very nicely, but his attitude certainly does not reflect any of this.
SC: duh
Me: again, duh
Me: Can I help you with something sir?
SC: Yeah, do you have these? *produces coupon*
Me: No, I'm sorry sir, we don't. The nearest store that does have those is in Delphos.
SC: *eyes bulge, face turns red and....ensue cat butt face* What do you mean Delphos?!
Me: I mean to say that none of our stores in Lima carry this sandwich. The bottom of the coupon states that only participating stores have them and the nearest store is the one on 5th Street in Delphos. I do apologize for the inconvience sir, is there something else you would like instead?
SC: *throws the coupon down on the counter hard and glares at me* You mean to tell me that YOU don't have shit to make this sandwich?
Me: *put off a little with the cussing but still smiling* Yes, we do have the makings for the sandwich, but it is not on our menu, nor is it even in our system, so we would not be able to properly ring the item up so you could use your coupon properly, sir. But if there is something else similar to that sandwich, I can make it for you and knock off the price of that sandwich to make up for the mix up *what i wanted to say: fuck off, it's not my fault you can't read!*
SC: Fuck you! This is ridiculous! Every time I come in here, you people try to fuck me over on my coupons, well you know what *here it comes* I'M NEVER SHOPPING HERE AGAIN!
And with that, he stomped out of the store and peeled out of the parking lot like an angry toddler who didn't get his toy. My CW commended me for handling the situation the way I did and told me I had done exactly what he would have and said "Great job"
Many other customers who came up in that time complimented me as well, saying "what a jerk!" and "Don't listen to him sweety, he obviously doesn't understand what being an adult really means."
So, so far, only one man has shown me suck, but I haven't started working my third shifts yet, so I am sure there will be plenty to come.
This guy on the other hand wasn't nice about it. He walked up to the screen we have that you special order your food, which then pops up on our screen and we make it. He noticed it wasn't in the menu screen and asked for help. Now, this is key, this man was older, and dressed very nicely, but his attitude certainly does not reflect any of this.
SC: duh
Me: again, duh
Me: Can I help you with something sir?
SC: Yeah, do you have these? *produces coupon*
Me: No, I'm sorry sir, we don't. The nearest store that does have those is in Delphos.
SC: *eyes bulge, face turns red and....ensue cat butt face* What do you mean Delphos?!
Me: I mean to say that none of our stores in Lima carry this sandwich. The bottom of the coupon states that only participating stores have them and the nearest store is the one on 5th Street in Delphos. I do apologize for the inconvience sir, is there something else you would like instead?
SC: *throws the coupon down on the counter hard and glares at me* You mean to tell me that YOU don't have shit to make this sandwich?
Me: *put off a little with the cussing but still smiling* Yes, we do have the makings for the sandwich, but it is not on our menu, nor is it even in our system, so we would not be able to properly ring the item up so you could use your coupon properly, sir. But if there is something else similar to that sandwich, I can make it for you and knock off the price of that sandwich to make up for the mix up *what i wanted to say: fuck off, it's not my fault you can't read!*
SC: Fuck you! This is ridiculous! Every time I come in here, you people try to fuck me over on my coupons, well you know what *here it comes* I'M NEVER SHOPPING HERE AGAIN!
And with that, he stomped out of the store and peeled out of the parking lot like an angry toddler who didn't get his toy. My CW commended me for handling the situation the way I did and told me I had done exactly what he would have and said "Great job"
Many other customers who came up in that time complimented me as well, saying "what a jerk!" and "Don't listen to him sweety, he obviously doesn't understand what being an adult really means."
So, so far, only one man has shown me suck, but I haven't started working my third shifts yet, so I am sure there will be plenty to come.
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