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/background
I work in a city building. One that, by rights, should not get as much foot traffic as it does, but being downtown...
/endbackground
I want to speak to Corporate
This guy walks in, with a serious frowny face on. He walks up to my desk and stands there, staring at me.
Me:Hi there!
SC: .....
Me: ...what can I do for you?
SC: You can tell me why there are people following me outside.
Me: (oh dear) People are following you? Who?
SC: *points* Those guards across the street, that guy, that woman on the corner...they're all staring at me and following me around and I want to know why!
Me: (I'm sure they are) Well that sounds like something you should speak to the police about.
SC: Well what about that guy, does he work here. *points towards second building security guard*
Me: Yes...? But we work at this building, we can't help you with people across the street.
SC: Well I want to speak to corporate.
Me: (mind boggles) Corporate? For who?
SC: You won't help me, give me the number to corporate.
Me: Corporate for which company? (we have several tenants in this building, though all of them are with the city and are not commercial companies. No point in explaining this, though.)
SC: *points down* For this building.
Me: *mental facepalm* *digs out building management card and hands that over* Here you go.
SC: Where is the number on this?
Me: (the part that doesn't consist of words) Right there. *points on card*
SC: This is corporates number?
Me: No, it's building managements number.
SC: I want corporates number!
Me: That number is the only one I have to give you. They'll be able to help you out.
SC: *curses me and says this is ridiculous as he's walking out*
...and then he called the police on me
This guy has been coming in every day for the past several weeks, just after the building opens. He has no business here, he just comes in to sit down and wait for a connecting ride to wherever he is off to. This is something I don't mind, as long as the person doesn't make noise or problems. In this case, the man has, without fail, asked security to let him use the restroom. We don't have a public restroom, and tell him no each time, yet he continues to ask. Annoying, but whatever. He's kind of old, so I assume he's mildly senile.
And then, there's the last time he came. As always, he asked to use the restroom. I say no, no public restroom. This time his reaction is a bit different.
SC: Why can't I just go up and use a restroom?!
Me: The only restrooms we have are tenant restrooms, on locked floors. I can not give you access to those.
SC: I'm a vet! Just let me use the damn restroom!
Me: Sorry, but rules are rules.
SC: Rules are made to be broken!
Me: (is that what they taught you in the army?) I'm sorry, but not these rules.
SC: *and so he goes outside...and calls the police on me*
A few minutes later, he comes back in with his phone and shoves it at me. On the line? A 911 operator. To that persons credit, he/she was very understanding of the situation I was under, and asked if there was any way I could lead him to a restroom in a nearby building. I said sure, I could have done that all along if he had asked. So I hung up and got my second guard to take him to the building next door. Problem solved. Didn't see him again after that. Can't imagine why.
I work in a city building. One that, by rights, should not get as much foot traffic as it does, but being downtown...
/endbackground
I want to speak to Corporate
This guy walks in, with a serious frowny face on. He walks up to my desk and stands there, staring at me.
Me:Hi there!
SC: .....
Me: ...what can I do for you?
SC: You can tell me why there are people following me outside.
Me: (oh dear) People are following you? Who?
SC: *points* Those guards across the street, that guy, that woman on the corner...they're all staring at me and following me around and I want to know why!
Me: (I'm sure they are) Well that sounds like something you should speak to the police about.
SC: Well what about that guy, does he work here. *points towards second building security guard*
Me: Yes...? But we work at this building, we can't help you with people across the street.
SC: Well I want to speak to corporate.
Me: (mind boggles) Corporate? For who?
SC: You won't help me, give me the number to corporate.
Me: Corporate for which company? (we have several tenants in this building, though all of them are with the city and are not commercial companies. No point in explaining this, though.)
SC: *points down* For this building.
Me: *mental facepalm* *digs out building management card and hands that over* Here you go.
SC: Where is the number on this?
Me: (the part that doesn't consist of words) Right there. *points on card*
SC: This is corporates number?
Me: No, it's building managements number.
SC: I want corporates number!
Me: That number is the only one I have to give you. They'll be able to help you out.
SC: *curses me and says this is ridiculous as he's walking out*
...and then he called the police on me
This guy has been coming in every day for the past several weeks, just after the building opens. He has no business here, he just comes in to sit down and wait for a connecting ride to wherever he is off to. This is something I don't mind, as long as the person doesn't make noise or problems. In this case, the man has, without fail, asked security to let him use the restroom. We don't have a public restroom, and tell him no each time, yet he continues to ask. Annoying, but whatever. He's kind of old, so I assume he's mildly senile.
And then, there's the last time he came. As always, he asked to use the restroom. I say no, no public restroom. This time his reaction is a bit different.
SC: Why can't I just go up and use a restroom?!
Me: The only restrooms we have are tenant restrooms, on locked floors. I can not give you access to those.
SC: I'm a vet! Just let me use the damn restroom!
Me: Sorry, but rules are rules.
SC: Rules are made to be broken!
Me: (is that what they taught you in the army?) I'm sorry, but not these rules.
SC: *and so he goes outside...and calls the police on me*
A few minutes later, he comes back in with his phone and shoves it at me. On the line? A 911 operator. To that persons credit, he/she was very understanding of the situation I was under, and asked if there was any way I could lead him to a restroom in a nearby building. I said sure, I could have done that all along if he had asked. So I hung up and got my second guard to take him to the building next door. Problem solved. Didn't see him again after that. Can't imagine why.
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