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I have not been in a good mood, lately. I have been a Grumpy Kitty. Don't f**k with me.
*phone rings*
Me: *spiel*
SC: "Yeah, you have a guest named [Psycho Bitch*] staying there?"
Me: "Do you need to be transferred to her room?"
SC: "No, I need to pay for her room."
Me: "Okay, just to let you know, we can't take a credit card over the phone."
SC: "Why not? This is 2013; everyone does it!"
Me: "It's against policy. We need the card physically in hand to charge it."
SC: "I'm in another state. You just take my card number and run it."
Me: "I can't do that."
SC: "Look, I know you live in a small town up there and it's kind of out of the way, and I'm trying to use small words you can understand. I can give you the numbers and you punch them in and then..."
Me: "Look, now you're just being rude. I am ending this call."
SC: "Listen here, I..."
Me: "I already told you I can't take a credit card over the phone. It's a violation of our merchant agreement with the credit card company, and this call is terminated."
SC: "Bu..."
Me: *click*
Yes, I am grumpy and my BS-tolerance meter has been maxed out already.
(We can do a 3rd party CC auth form, but that requires a fax machine, and I could already tell that (1) this guy didn't have a fax machine and (2) that he was an asshole.)
*Psycho Bitch has been with us for almost 2 weeks, and is truly insane. This is a typical day: (1) Housekeeper cleans her room; she praises housekeeper and tips them, (2) An hour later, she calls the desk and says she doesn't need service, (3) 2 hours later she calls Corporate to complain her room was never cleaned, (4) Psycho Bitch brings the staff sushi from the grocery store across the street and cheerily talks about how much she loves our motel. This sequence of events has happened multiple times during her stay. Multiple times. At least three times.
*phone rings*
Me: *spiel*
SC: "Yeah, you have a guest named [Psycho Bitch*] staying there?"
Me: "Do you need to be transferred to her room?"
SC: "No, I need to pay for her room."
Me: "Okay, just to let you know, we can't take a credit card over the phone."
SC: "Why not? This is 2013; everyone does it!"
Me: "It's against policy. We need the card physically in hand to charge it."
SC: "I'm in another state. You just take my card number and run it."
Me: "I can't do that."
SC: "Look, I know you live in a small town up there and it's kind of out of the way, and I'm trying to use small words you can understand. I can give you the numbers and you punch them in and then..."
Me: "Look, now you're just being rude. I am ending this call."
SC: "Listen here, I..."
Me: "I already told you I can't take a credit card over the phone. It's a violation of our merchant agreement with the credit card company, and this call is terminated."
SC: "Bu..."
Me: *click*
Yes, I am grumpy and my BS-tolerance meter has been maxed out already.
(We can do a 3rd party CC auth form, but that requires a fax machine, and I could already tell that (1) this guy didn't have a fax machine and (2) that he was an asshole.)
*Psycho Bitch has been with us for almost 2 weeks, and is truly insane. This is a typical day: (1) Housekeeper cleans her room; she praises housekeeper and tips them, (2) An hour later, she calls the desk and says she doesn't need service, (3) 2 hours later she calls Corporate to complain her room was never cleaned, (4) Psycho Bitch brings the staff sushi from the grocery store across the street and cheerily talks about how much she loves our motel. This sequence of events has happened multiple times during her stay. Multiple times. At least three times.
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