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PLEASE remember that if things change (like youir fucking address) PLEASE remember to update your internet information.
Around 1:30 am we received a call from a sister store in the village just south of my town (about 6 miles away).
A old (as in has ordered before) customer had placed an delivery internet order. Said order was prepared and sent out. The driver arrives at the the address specified on the ticket and knocks on the door. A very sleepy person answers the door (OHHH not a good sign). The driver inquires if they ordered pizza. Now annoyed person answers in the negative.
The driver then calls the phone number listed on the ticket. The correct customer answers the phone. The driver askes the customer to verify their address. Revelation upon revelation, the customer gives an entirely different address (way way up in my area).
Now since this store (by franchise mandate) only runs one closing driver (mine runs 2), and in the fact that both stores are a bit busy, the sister store driver could not make the trek up the customers NEW address (add in another mile or so to the distance between stores) to deliver the order.
Our store contacts the customer to get the order and to get the CC information.
I get the delivery. I arrive at the residence and the guy is waiting at the door.
"WELL IT IS ABOUT TIME YOU GOT HERE!!!!!" <trying to be angry but failing>
Unaffected I read back the order and hand him the CC slip ($25.06 total) for signiture.
"IS this gonna be half price?????"
"Not that I am aware of sir" <fronting ignorance of the situation and trying to make this just another delivery> "The order total is $25.06."
"Can I make the CC slip say $20???"
"No I am sorry sir but the order total is $25.06. Could you sign the CC slip please???"
Customer signs the slip (no surprise straight stiff), I hand him the order and I am off back into the darkness.
Sorry your (meaning the customer's screw up or forgetfullness or drunkenness) "mistake" does not equal a discount. NEXT time remember to update your internet information.
Around 1:30 am we received a call from a sister store in the village just south of my town (about 6 miles away).
A old (as in has ordered before) customer had placed an delivery internet order. Said order was prepared and sent out. The driver arrives at the the address specified on the ticket and knocks on the door. A very sleepy person answers the door (OHHH not a good sign). The driver inquires if they ordered pizza. Now annoyed person answers in the negative.
The driver then calls the phone number listed on the ticket. The correct customer answers the phone. The driver askes the customer to verify their address. Revelation upon revelation, the customer gives an entirely different address (way way up in my area).
Now since this store (by franchise mandate) only runs one closing driver (mine runs 2), and in the fact that both stores are a bit busy, the sister store driver could not make the trek up the customers NEW address (add in another mile or so to the distance between stores) to deliver the order.
Our store contacts the customer to get the order and to get the CC information.
I get the delivery. I arrive at the residence and the guy is waiting at the door.
"WELL IT IS ABOUT TIME YOU GOT HERE!!!!!" <trying to be angry but failing>
Unaffected I read back the order and hand him the CC slip ($25.06 total) for signiture.
"IS this gonna be half price?????"
"Not that I am aware of sir" <fronting ignorance of the situation and trying to make this just another delivery> "The order total is $25.06."
"Can I make the CC slip say $20???"
"No I am sorry sir but the order total is $25.06. Could you sign the CC slip please???"
Customer signs the slip (no surprise straight stiff), I hand him the order and I am off back into the darkness.
Sorry your (meaning the customer's screw up or forgetfullness or drunkenness) "mistake" does not equal a discount. NEXT time remember to update your internet information.
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