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Two stories from today.
How dare you give me free money
SC hands me players club.
SC: What can you do for me tonight?
Me: Your only offers are for Sunday through Thursday. Cheapest tonight is a smoking economy room for $79.99.
SC: No, that is just way too expensive.
Me: Okay, well you have $5 bonus cash, if you could just sign here to receive the bonus cash.
SC: No, I don't want the room, it's too much.
Me: The bonus cash has nothing to do with whether or not you stay in the room, it's yours to take either way, just need you to sign before I can give it to you.
SC: No, I want nothing to do with this place tonight.
SC storms out.
Next Guest: Did they really just refuse free cash?
How dare you call me out for line cutting
I am working at the registration desk. Now, I'm cross trained for players club, so if I have no guests needing registration, I can start pulling from the players club line.
Me: I can help the next person in line for players club.
The person two places back in line starts to head over, cutting off the person who was next in line.
Me: I'm sorry ma'am, but we do not allow line cutting, I can help the next person in line, please return to the END of the line.
SC: How dare you speak to me like that.
Me: Leave my window now so I can help the person who was next in line.
SC: Get me your manager.
Me: With pleasure.
*page awesome manager*
As soon as he comes out, SC starts.
SC: Your employee has been very rude to me...
Manager: Let me stop you there, I've been watching the cameras in back, and while I can't hear what he said, you clearly were attempting to line jump, and I'm tired of hearing complaints from guests who are upset that we don't do more to stop it, so you can leave now.
SC: You're supposed to side with the customer, not your rude employee.
Manager: I am siding with the customer, the one who was supposed to be helped before you cut in front of them.
Me: (Manager), if I weren't married, I might just ask you to marry me.
How dare you give me free money
SC hands me players club.
SC: What can you do for me tonight?
Me: Your only offers are for Sunday through Thursday. Cheapest tonight is a smoking economy room for $79.99.
SC: No, that is just way too expensive.
Me: Okay, well you have $5 bonus cash, if you could just sign here to receive the bonus cash.
SC: No, I don't want the room, it's too much.
Me: The bonus cash has nothing to do with whether or not you stay in the room, it's yours to take either way, just need you to sign before I can give it to you.
SC: No, I want nothing to do with this place tonight.
SC storms out.
Next Guest: Did they really just refuse free cash?
How dare you call me out for line cutting
I am working at the registration desk. Now, I'm cross trained for players club, so if I have no guests needing registration, I can start pulling from the players club line.
Me: I can help the next person in line for players club.
The person two places back in line starts to head over, cutting off the person who was next in line.
Me: I'm sorry ma'am, but we do not allow line cutting, I can help the next person in line, please return to the END of the line.
SC: How dare you speak to me like that.
Me: Leave my window now so I can help the person who was next in line.
SC: Get me your manager.
Me: With pleasure.
*page awesome manager*
As soon as he comes out, SC starts.
SC: Your employee has been very rude to me...
Manager: Let me stop you there, I've been watching the cameras in back, and while I can't hear what he said, you clearly were attempting to line jump, and I'm tired of hearing complaints from guests who are upset that we don't do more to stop it, so you can leave now.
SC: You're supposed to side with the customer, not your rude employee.
Manager: I am siding with the customer, the one who was supposed to be helped before you cut in front of them.
Me: (Manager), if I weren't married, I might just ask you to marry me.
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