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I wonder if anyone has written (or considered writing)...

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  • #1

    I wonder if anyone has written (or considered writing)...

    ...a book on just how to be a good customer. Even when you get poor service.

    You know, cover topics like, "No, you AREN'T always right", "Insulting people won't help you get what you want", etc.

    Of course, I don't think anyone would buy it...

    Though, if a book like that could be written, and a few of the stories on here (and Not Always Right) used to provide the way to NOT behave, maybe that might work...
    Skilled programmers aren't cheap. Cheap programmers aren't skilled.
    Tags: None
  • #2
    I'd probably buy it...they just need to offer me a 60% discount and let me come into the store at 5 minutes before close and let me read stuff for 2 hours before I leave And bring me dinner.

    Heehee.

    Would be interesting to write it/work on such a thing in collaboration, as well.
    Last edited by EricKei; 06-19-2013, 11:20 PM. Reason: addendum
    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
    Acts of Gord – Read it, Learn it, Love it!
    "Our psychic powers only work if the customer has a mind to read." - me

    Comment

    • #3
      I would totally write that book! ...or read it. :P
      Last edited by Tama; 06-19-2013, 10:05 PM.
      My Guide to Oblivion

      "I resent the implication that I've gone mad, Sprocket."

      Comment

      • #4
        I'll write it while my kid tears your toy aisle apart for a couple hours...or six. Of course I'll have to leave the store while I work so I expect you to watch him and keep him from being kidnapped or running out.
        https://www.facebook.com/authorpatriciacorrell/

        Comment

        • #5
          In all seriousness I probably would do well writing it...because it has a clear goal in mind. Just a list of rules. :P
          My Guide to Oblivion

          "I resent the implication that I've gone mad, Sprocket."

          Comment

          • #6
            Not sure it could get up to book length. Its not really that hard, despite how difficult some people find it. Perhaps some sort of informative pamphlet that can be placed on counters and desks in stores. It would need an appropriately eye catching title that speaks directly to the target market however, but not so directly they're insulted by the implication. So we need to make it a sort of transformative, personal journey of self discovery.

            Maybe something like "5 Warning Signs People Think You're A Fuckface".

            Comment

            • #7
              We could always just look up some of those books that give people recommendations on "getting the best deals at stores" by essentially abusing the staff (not all do this, but some do) and write out "See that book? Do the opposite of what they say".
              "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
              "The difference between an amateur and a master is that the master has failed way more times." - JoCat
              "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
              "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
              "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
              "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
              Acts of Gord – Read it, Learn it, Love it!
              "Our psychic powers only work if the customer has a mind to read." - me

              Comment

              • #8
                Quoth Gravekeeper View Post
                Not sure it could get up to book length. Its not really that hard, despite how difficult some people find it. Perhaps some sort of informative pamphlet that can be placed on counters and desks in stores. It would need an appropriately eye catching title that speaks directly to the target market however, but not so directly they're insulted by the implication. So we need to make it a sort of transformative, personal journey of self discovery.

                Maybe something like "5 Warning Signs People Think You're A Fuckface".
                I was thinking "How to Go Against Your Instincts and Be Nice" or just "How to Not be an Asshole."
                When you start at zero, everything's progress.

                Comment

                • #9
                  It's Not Their Fault: Guidelines on Being a Customer
                  My Guide to Oblivion

                  "I resent the implication that I've gone mad, Sprocket."

                  Comment

                  • #10
                    Quoth MoonCat View Post
                    I was thinking ... "How to Not be an Asshole."
                    Well, that's just the problem...I see Sucky people...and they don't know that they're assholes...

                    Hrm. Maybe if we made them FREE and used really small words and short sentences. Consider the target readership, here...
                    "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                    "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                    "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                    "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                    "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                    "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                    Acts of Gord – Read it, Learn it, Love it!
                    "Our psychic powers only work if the customer has a mind to read." - me

                    Comment

                    • #11
                      Oh, I think people would buy it. Just not the people who really need to read it!

                      Comment

                      • #12
                        I dunno. I think you could sum it up with one catch phrase, let alone an entire book.... "Don't be an asshole!"

                        Comment

                        • #13
                          I have this book, and I think it would be a great read as insight into what retail and customer service employees have to deal with every day.

                          Of course, one has to question the literacy of the average SC and whether or not they could comprehend the information they were reading.
                          "You are loved" - Plaidman.

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                          • #14
                            Quoth Tama View Post
                            It's Not Their Fault: Guidelines on Being a Customer
                            Tama, that's a BRILLIANT title...
                            Skilled programmers aren't cheap. Cheap programmers aren't skilled.

                            Comment

                            • #15
                              Quoth Pixilated View Post
                              Oh, I think people would buy it. Just not the people who really need to read it!
                              Well maybe if you phrase the title in a way that they WILL buy it....

                              (ie "How to Get What You Want From The Store")

                              Personally i'd like to see one on how to be a good parent when dealing with your child's class teacher.

                              There IS actually one for teachers on how to handle parents
                              The best professors are mad scientists! -Zoom

                              Now queen of USSR-Land...

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