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Surprisingly polite about it

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  • Surprisingly polite about it

    Background:
    We have a new credit/debit card processing setup and it was quite buggy. A (the regional manager) literally told me to click past error messages. [/End Background].

    J a regular customer came in to do her return. She paid with a debit card. Something went awry and I had to have A talk me through my first transaction on that system. This was Tuesday evening.

    J called Sunday afternoon and I took the call. Her account was debited twice. It is unclear if the error was by this setup or her bank. I told her that I would bring this to the management's attention.

    To A's pleasant surprise, J was amazing calm and polite about this matter. A managed to get the second erroneous charge reversed.
    I'm trying to see things from your point of view, but I can't get my head that far up my keister!

    Who is John Galt?
    -Ayn Rand, Atlas Shrugged

  • #2
    Makes you wonder if J had ever worked retail, LOL. Or in ANY capacity in which she had to deal with cranky, unreasonable members of the public ...
    Customer service: More efficient than a Dementor's kiss
    ~ Mr Hero

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