Customers Suck!

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-   -   We're sort of famous! (http://www.customerssuck.com/board/showthread.php?t=7052)

Rapscallion 01-16-2007 07:11 PM

We're sort of famous!
 
http://redtape.msnbc.com/2007/01/win...sto.html#posts

We helped the author with a few tips from our side of things, since he approached us nicely. Have a read, and please note that Barefootgirl and Spiffy were also contributors, so credit where it's due, please :) The rest of the moderating team gave Mexican waves and critique as appropriate.

Rapscallion

Rapscallion 01-16-2007 08:00 PM

If anyone visting from the article feels like signing up to read (more for registered members), it's free, there's no advertising or spamming, and we generally don't bite :D

I've had a few email bounces from either mis-typed email addresses or non-existant emails, so if you didn't get your validation email, try checking that in your profile and altering if necessary. We don't harvest email addresses. I hate spam more than most people, so I'm not going to do that to anyone else.

Rapscallion

powerboy 01-16-2007 10:29 PM

It is about time, we are famous

myswtghst 01-17-2007 12:56 AM

That article is how I found y'all. Great article, and I really appreciated your contributions, as they were right on the money!:)

ahanix1989 01-17-2007 01:28 AM

Whee, now our bosses / customers are going to read this :)

Becks 01-17-2007 02:24 AM

We weren't famous before the article? :(

I liked these points:

7: Be reasonable and retain a sense of perspective. Decide whether or not throwing a fit over a small inconvenience or 20 cents or so is worth losing your dignity, or the risk of verbally assaulting an innocent representative of the company. Threats of legal action go one of two ways -- either you're seen as blowing things out of proportion with an empty threat or you will be referred to the company's lawyers as it then becomes a legal matter for which the phone representative cannot help you.

8: Consider seeing a therapist if you find yourself screaming at a powerless representative.

9: Accept that sometimes you cannot be helped. There will be some circumstances when the entire company cannot do anything for you. Sometimes, the only answer the service reps can give is, "no."

Kiwi 01-17-2007 03:00 AM

hahahah

youareoutofajob.com

HAHAHA thats funny:lol:

Irving Patrick Freleigh 01-17-2007 03:04 AM

Awesome! Totally awesome!

Some of those things can also be applied to complaint letters and face-to-face interactions.

Ree 01-17-2007 03:59 AM

Quote:

Quoth Kiwi (Post 73526)
youareoutofajob.com

I wasn't sure what you were talking about at first, Kiwi, then I saw "Andy's" comment about halfway down:
"Seems like CustomersSuck.com would be named "Youareoutofajob.com" if companies really cared about their customers."

Mr. Rude 01-17-2007 05:16 AM

LMAO...Nice one Ree...


Bring 'em on!! Bring 'em all on!!

*loads both pistols with shrapnel*

I'll cover all of ya...YAHARR!!

*Stands guard dilligently & awaits the assault of SC types*


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