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-   -   Microwave Mayhem (http://www.customerssuck.com/board/showthread.php?t=121739)

PoliteBoy 05-03-2019 11:35 PM

Microwave Mayhem
 
I've dealt with a lot of things in this job that has resulted in me getting screamed in the face. I've dealt with people who don't know how security deposits work, I've dealt with people who refuse to let us take their credit card details and more. But I think I've reached my limit with last night.

I just clocked in and I get a phone call. It's from one of the guests staying in the rooms. They are staying for 4 nights over the weekend from Friday. He goes off at me as to why there is no microwave in the room.

I've had people ask about microwaves in the past and according to my supervisor it's a potential smoke hazard (don't get me started). We have a microwave in the staff kitchen and if people want stuff heated up they can bring food down and get it zapped. We cannot plug it out and put it in one of the rooms though.

The guest had brought a cooler of pre-made meals and he assumed our place had microwaves. I tell the guy this and he just keeps raving on and on about how other places do it and why it's too much trouble to stick it in his room. I keep trying to convince him to bring his food down but he says that he doesn't want to (more like too lazy) to get dressed, bring the food down, have it zapped and walk back to his room. I told him to hold while I got my supervisor.

My supervisor basically repeated the policies to me and I did so again to the guest. Here's where he really lost it. He started to pepper swears into his tirade and complained that he has never been to a motel / hotel with a microwave and that our place was BS. He hung up.

An hour later, he called back and he went on a 10 minute tirade with me, calling the room a prison cell with no window (there is one window that faces the carpark), can't smoke (because he doesn't want to walk down to the smoking area), and lambasted me about the security deposit. By this time I was so done that I froze up in fear and could barely squeeze out an answer.

I was getting very close to snarking the guy and insulting him for his laziness. I was tempted to say 'How about you get your lazy-ass up and bring your food down?' or 'If you don't like it, get out'. I wanted to say that it was his responsibility to know beforehand what facilities our rooms had, but I felt that would have made things worse.

I had to hold it together because two guests came in during the tirade and I had to check them in. I spent the rest of the night trying to meditate and get the bubble of stress and exasperation out of my body. I'm okay now, since I had the night to sleep it off.

The thing is, our motel is more of an overnight sort of place. We provide the basics like a fridge, kettle and toaster. Plus there's an ironing board and iron. People do tend to stay longer periods during busy periods, but that's usually because they're either working or on holiday and so are out of the rooms most of the time. To be honest though, I haven't stayed at too many hotels or holiday apartments so the microwave thing depends on the place's policy. But in all, take your losses in stride or get out.

Pixelated 05-04-2019 12:12 AM

I haven't travelled in years, and thus haven't stayed at hotels/motels in equally that long, but I do remember enjoying the treat of EATING OUT when I did used to travel. I couldn't tell you whether the damn rooms had a microwave or not.

Too bad you couldn't repeat back to him that old bromide about "When you assume" something ...

RealUnimportant 05-04-2019 01:34 AM

I've stayed in some seriously high-class places, and even they only had minifridges and kettles... Microwaves? Hell no!

Oh, there's occasionally an iron or trouser press - I've heard they can be used to make bacon? :D

otakuneko 05-04-2019 02:07 AM

Even the convention hotels I've stayed in over the past few years didn't have microwaves. The cheap motels me and my dad stayed in for vacations when I was a kid sure didn't.

Oh, and if we were looking for a specific amenity, you bet your ass we tried to find out beforehand. Nowadays, I even call hotels just to make sure the TVs in the rooms have an accessible HDMI port for me to plug my laptop into.

Monterey Jack 05-04-2019 02:59 AM

Was this guy's room infested with Gremlins...?

https://metrouk2.files.wordpress.com/2016/12/g8.gif

TheSHAD0W 05-04-2019 01:22 PM

I've stayed in lots of motels over the years, and I do recall a handful that had microwaves. They might be more common in certain parts of the country.

Thinking about it, the places that had microwaves might also have been described as "kitchenettes". Don't quite recall.

csquared 05-04-2019 08:18 PM

My preferred hotel chain for travel USUALLY has a fridge and a microwave in the room. Most importantly, I check before I book.

MoonCat 05-05-2019 02:00 AM

"As you are not satisfied with the amenities we can provide, you are welcome to check out at any time. Now I need to end this call as I have other duties that I must attend to*."



*And can actually do something about ;)

CyberLurch 05-05-2019 04:44 AM

I honestly don't recall staying at a hotel/motel in the last 20-odd years that DIDN'T have a microwave. I thought that was just a common thing.

That said, I wouldn't have been all that upset about it if there hadn't been a microwave. In virtually every case, there would be at least two or three restaurants I could order from that would deliver.

I get, though, that some people want to save as much money as possible while traveling, and a cooler full of microwave meals is certainly less expensive than restaurant food. In some cases there are dietary restrictions to consider. Even if I were one of these people, I'd have no problem trucking downstairs to get my food nuked; I'd be grateful to the staff for even suggesting it if the room didn't include a microwave.

But then, I'm pretty sure I'm not normally a giant raging asshole.

taxguykarl 05-06-2019 05:32 PM

Quote:

Quoth CyberLurch (Post 1379804)
I honestly don't recall staying at a hotel/motel in the last 20-odd years that DIDN'T have a microwave. I thought that was just a common thing.

The upper scale chains typically don't.
Middle and lower tier chains like Tom Bodett's, the one which shares a name with a film format and the one with the bear in pajamas typically have microwaves in the rooms or the breakfast area. And then there are the extended stay with small kitchens.
It is not unusual for a restaurant portion to be too big to eat at one sitting, so Mrs. TGK & I often travel with microwave containers to finish that meal later.

Nunavut Pants 05-06-2019 05:49 PM

Quote:

Quoth taxguykarl (Post 1379838)
It is not unusual for a restaurant portion to be too big to eat at one sitting...

Are you sure you're from Chicagoland? Because that's something I pretty much never heard a Midwesterner say, despite spending most of my first 21 years in IL. :lol:

taxguykarl 05-07-2019 04:50 PM

Quote:

Quoth Nunavut Pants (Post 1379840)
Are you sure you're from Chicagoland? Because that's something I pretty much never heard a Midwesterner say, despite spending most of my first 21 years in IL. :lol:

That is not a rare complaint from Mrs. TGK, while she was born in Illinois she lived a sizable part of her adult life in California.

Nunavut Pants 05-07-2019 05:53 PM

Hahaha!!! Me too... Born in Champoo-Bana, spent time in Chicagoland, now live in Silicon Valley...

CyberLurch 05-07-2019 11:47 PM

I guess it would make sense for the upper-scale hotels to not have microwaves. I think the expectation would be that the guests dine out or (the hotel hopes) order room service.

otakuneko 05-08-2019 01:25 AM

Yeah, the higher tier hotels tend to charge for, or flat out not offer, services that a lot of midgrade "everyman" places give away free. They expect a clientele that is not sensitive to being nickel and dimed, that's not interested in the gauche pastries of a free "continental breakfast" but doesn't blink at plunking down 10 bucks for a "gourmet" muffin, and who'd rather order someone to bring them food than to push a few buttons on a...microwave. How dreadful!

Sparklyturtle 05-11-2019 10:10 PM

This past February I stayed at a motel in Chico, CA that had a frig and a microwave. However, I was expecting to stay with my sister who's got strange eating habits, so I checked that the motel actually provided these things. She didn't get to go, so I had the room to myself, and I did use the microwave and the frig while I was there.

telecom_goddess 05-13-2019 05:41 PM

Quote:

Quoth RealUnimportant (Post 1379779)
I've stayed in some seriously high-class places, and even they only had minifridges and kettles... Microwaves? Hell no!

Oh, there's occasionally an iron or trouser press - I've heard they can be used to make bacon? :D

Actually you use the iron and ironing board to make grilled cheese sandwiches :lol::lol: Who all remembers what film that was in?

Seanette 05-14-2019 02:04 AM

And can't forget the role of the tennis racket in quality mashed potatoes. :lol:

figgyx 05-18-2019 08:33 AM

Every hotel I have stayed at in the last several years have always had microwaves. Even the 60 room one I work at has them.

CyberLurch 05-18-2019 11:49 PM

Quote:

Quoth telecom_goddess (Post 1380037)
Actually you use the iron and ironing board to make grilled cheese sandwiches :lol::lol: Who all remembers what film that was in?

.... and Pop Tarts. and reheating pizza. And heating sandwiches from the deli down the road.
No movie involved learning these. I learned 'em at camp in the 1970s. But I didn't learn them from the counselors....

Buzzard 05-19-2019 08:36 AM

Oh, Benny and Joon. And the discussion about the proper setting to use.

telecom_goddess 05-21-2019 08:39 PM

Quote:

Quoth Buzzard (Post 1380179)
Oh, Benny and Joon. And the discussion about the proper setting to use.

and how raisins are just humiliated grapes and got their life stolen.

bankworking 05-25-2019 03:30 PM

I did a Disney trip and stayed at one of their resort hotels. No microwave in the room. But we could take food to the food court area and there were a row of microwaves to use there.

Can't perfectly recall all of the hotels I've stayed in (despite it only being about a dozen or so in the past decade), but I think, at a rough estimate, about half had microwaves. I know that if I plan to do a trip where I NEED one, I'll check in advance.

Argabarga 06-15-2019 12:42 AM

In Hotel Clerk Heaven, where all the good hotel clerks go when they die, they get to work at a divine front desk where, when people like that "Guest" call up, there's a button under the counter, corresponding to his room number, that they can press...

... and it turns the entire room into a giant microwave for 5 minutes....

morgana 06-15-2019 10:34 PM

Argabarga, have I told you lately that I love you? :worship:

Argabarga 06-18-2019 03:44 AM

Quote:

Quoth morgana (Post 1380914)
Argabarga, have I told you lately that I love you? :worship:

Oh great, now Rod Stewart just moved into my head for the foreseeable future... well, it'll ease my trouble, that's what he does....:lol:

morgana 06-19-2019 07:29 PM

Oh, NO! I'm sorry . . . :eek:

Slave to the Phone 06-22-2019 09:58 PM

I have never stayed in classy places, all of my rooms have had microwaves. The issue I have always had is the very small refrigerator. They have just enough room for 6-pack of drinks and 1 take out container. Maybe.

Last year, the paid for me to stay in a room with a full kitchen. I was so amazed at the size of the fridge that I took pics and shared them with my co-workers!

EricKei 06-23-2019 12:20 AM

Quote:

Quoth Slave to the Phone (Post 1381077)
Last year, the paid for me to stay in a room with a full kitchen. I was so amazed at the size of the fridge that I took pics and shared them with my co-workers!

If that's your preference, look for hotels with "Extended Stay" or something similar in the name. While most of those will rent by the day, they are intended to be weekly or monthly rentals, and, as such, generally include a proper basic kitchenette with a small stove, microwave, counter space, and shelves for any dishes you might bring. Always ask first, of course ^__^ The thing is: they don't necessarily come in to clean the room/replenish towels and soap/etc every day unless you request it -- this may be a good or bad thing, depending on your point of view.


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