Customers Suck!

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-   -   More of a facepalm customer than a sucky one (http://www.customerssuck.com/board/showthread.php?t=119611)

Pixelated 03-22-2018 03:57 AM

More of a facepalm customer than a sucky one
 
Customer comes in and is interested in the tea-based drinks we sell. She asks what kinds of teas we have. I name off half a dozen.

Customer: "Do you have any coconut?"

Me: "No, I'm sorry, we don't have any teas that even have coconut in them."

Customer: "None?!"

Lady, coconut is not a particularly common ingredient in teas. I have a boatload of teas in my cupboards, from my days at The Now Defunct Teashop, and maybe one or two have coconut in them. But I'm pretty sure we don't have coconut ANYTHING at The Mothership ... coffee, tea, blended drinks, you name it.

At this point, Senior Coworker steps in, and tries to offer some suggestions for alternate flavours and drinks. She runs through a short list and says we can try to make this or that or the next one ...

Customer: "I like coconut."

Now, Customer wasn't being sucky or snotty or whiny, but ... she'd just had two employees tell her we don't have coconut.

I was horribly close to telling her to take her coconut fetish somewhere else, which would certainly have been disastrous, as I'm already perilously close to ending my service with The Mothership.

Senior Coworker said we could make her something and if she didn't care for it, we could try something else. This is standard practice at The Mothership, but I was thinking that I could just see this person running through six or eight or 10 drinks, claiming that she didn't like the current one and we had to make her another one because we'd said we would.

In any case, I misjudged her ... she settled on one particular drink (I don't remember what) and disappeared, never to return.

Even though it wasn't coconut.

Rosco the Iroc 03-22-2018 01:37 PM

How may swallows does it take to bring her her coconut tea?

catcul 03-22-2018 01:59 PM

Quote:

Quoth Rosco the Iroc (Post 1363329)
How may swallows does it take to bring her her coconut tea?

What kind of swallows are you referring to? African or European?

seigus 03-22-2018 03:17 PM

Quote:

Quoth catcul (Post 1363332)
What kind of swallows are you referring to? African or European?

They could carry it on a line, held under their dorsal guiding feathers.

EricKei 03-22-2018 05:00 PM

Quote:

Quoth catcul (Post 1363332)
What kind of swallows are you referring to? African or European?

What? I don't know that–AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA~!

csquared 03-22-2018 06:23 PM

I was thinking that she might get a belly ache.

taxguykarl 03-22-2018 07:31 PM

At least it's not this coconut.:devil:

Shyla 03-22-2018 11:01 PM

I like coconut. I don’t think coconut tea sounds good at all. But I believe all your coconut is in the magic back room, where customers believe everything resides.

Naaman 03-28-2018 05:45 PM

Quote:

Quoth Shyla (Post 1363359)
I like coconut. I don’t think coconut tea sounds good at all. But I believe all your coconut is in the magic back room, where customers believe everything resides.

I think if you mean 'tea' to mean any of the numerous herbal infusions that people call tea and then add coconut milk\cream into the mix it wouldn't be bad.

Pixelated 03-31-2018 02:05 AM

Quote:

Quoth Naaman (Post 1363626)
I think if you mean 'tea' to mean any of the numerous herbal infusions that people call tea and then add coconut milk\cream into the mix it wouldn't be bad.

Exactly. Back in the day of The Now-Defunct Tea Shop I often had occasion to explain to people that North Americans (myself included) tend to refer to anything steeped in hot water as "tea" even though "tea" is actually a specific plant, and "infusion" is the proper term for herbal mixes.


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