Customers Suck!

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-   -   I must be in the Cheese Shop sketch (http://www.customerssuck.com/board/showthread.php?t=121126)

Nunavut Pants 01-11-2019 05:23 PM

I must be in the Cheese Shop sketch
 
Monty Python's Cheese Shop Sketch, to be specific.

I submitted a bug report a week or so ago. "Tests of $(SYSTEM) are failing due to failure to log into AD system. Please check AD system and configuration, and make sure I'm telling $(SYSTEM) the right way to connect to AD. Here is the setup part of the test, here is the failure message."

Response: "Can you get us a test log so we can see what is happening?"

OK, here is the test log. This is where it is stored locally, and I have copied it to a known location that everyone should be able to access.

Response: "Oh, this log is from a different date than the date you submitted the bug. We can't use it."

Uhh, why not? The test fails the same damned way every time. And I'm not sure exactly what in the detailed log you need anyway?

"Oh, and get us a (file that is a complete state of $(SYSTEM) memory and config and everything, amounting to several GB at least)."

Why do you need that? Just tell me if AD is working or not! Or if the test setup is OK!


... Oh, I get it.

Do you, in fact, have any cheese in this establishment? Or are you just throwing obstacles in my way so you don't have to do your f***ing job?

earl colby pottinger 01-13-2019 02:34 PM

Delay
 
Sounds like they are trying to delay you while they read the manuals for the first time.

Buzzard 01-13-2019 07:32 PM

Keep up the odd, pointless rejections until the problem goes away in some fashion. Either you'll figure out some way to make it work on your own (and stop pestering them) or you'll explode (and go away in a ranting froth) and/or throw the computer outside (problem still goes away as "Dude, your hardware's broke")

Nunavut Pants 01-14-2019 04:41 PM

As predicted:

"Please install this external tool that nobody has mentioned before, and click around for a while. You might be able to resolve this; if not then submit a complete log and ask for help."

.... And by this point they are on holiday, back overnight tomorrow night.



Is there, in fact, any cheese in this shop?

earl colby pottinger 01-14-2019 05:46 PM

Careful
 
They better be careful acting that way, the computer repair center I worked for supported a local school board. We gave great and fast service. Then one year the head of the school board's computer division said they could do a better and faster job in-house.

So we lost the entire school board, and he hired his own techs, but for some reason he only hired networking specialists. No software techs, no hardware techs, no installation techs, just networking techs.

The school board suffered this know 'nothing/do nothing' tech department for one school year (I guess there were contracts involved) but the next year we got the support contract back, and there was no sign of the old department head.


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