Customers Suck!

Customers Suck! (http://www.customerssuck.com/board/index.php)
-   Sightings (http://www.customerssuck.com/board/forumdisplay.php?f=11)
-   -   How to bung up shipping, by proper form response (http://www.customerssuck.com/board/showthread.php?t=121863)

Buzzard 06-04-2019 05:50 AM

How to bung up shipping, by proper form response
 
I had my phone break in a fall. Meh, it happens. I email the service, as they're not one of the bigs, or even a medium, but the price was right.
Each response back from them takes minimum 24 hours, in which I have to explain very clearly that in no way will 'resetting the phone' will undo a broken LCD screen.

Finally we get to the "Oh, it are broke, so we send you out a new one. Gives to us the shipping address, and it CANNOT be a P.O. Box." I figure they're using one of the FedUP services to make it happen, and give the address here. I finally get the email stating that they're using one of the "Smart" delivery schemes where the expensive carrier rushes it to the post office, who makes the delivery.
One small problem here: USPS doesn't deliver here, which is why there's a P.O. Box.
The phone service specified that I can't give them a P.O. Box, but they use a method that would require...
Is it any wonder I get these headaches sometimes?

Gerrinson 06-04-2019 09:59 PM

I've been on this particular carnival ride. In fact, I'm having flashbacks right now.

My condolences & best of luck. Last time around, I cancelled an entire service for the company rather than have to deal with their stupidity.

I should post about that sometime, but the stupid burns my brain when i think of it.

TheSHAD0W 06-05-2019 01:05 AM

Pro tip: You can sign up for a service that lets you have packages delivered to the post office's street address.

https://ribbs.usps.gov/mtcsa/documen...rAgreement.pdf

Kittish 06-05-2019 10:23 PM

Actually, you don't even need to sign up for a service for that, or at least you don't around here. It may depend on the postmaster for your area whether they'll require you to sign up or not. Just find out the street address where your box is, then give the address as Your Name 12132 Whatever St #Box City, State, zip.

kibbles 06-05-2019 11:49 PM

Way I get around that is I will put my street address and then Box ... I just put Box and not P.O. part. One time I was questioned about it, I said it was part of my street address. So far it has solved the problem *knock wood*

Buzzard 06-06-2019 03:22 AM

Ahh, so the address of the local post office, then the box number. It's simple, it's brilliant. I may have to use that with these idiots. I got back the response that "Oh yeah, we use the FedEx to deliver." Umm, yeah, you guys originally stated that you use the cheaper route where FedEx gets it close then mails it in.
Bah. Ah well, and so, the waiting game begins. I'll either have my phone... eventually, or I'll go two more rounds with them. Happily, they're not the only service provider with that price tag, and it'll cost me nothing to switch.

Nunavut Pants 06-06-2019 05:47 PM

The phrase "unit number" or just "#" covers many sins.... Our mailbox gets stuff delivered that "cannot go to a PO box" all the time; we just tell them its "#111" and let them assume "apartment number" or whatever. :D

kibbles 06-06-2019 10:11 PM

Quote:

Quoth Buzzard (Post 1380658)
Ahh, so the address of the local post office, then the box number. It's simple, it's brilliant. I may have to use that with these idiots. I got back the response that "Oh yeah, we use the FedEx to deliver." Umm, yeah, you guys originally stated that you use the cheaper route where FedEx gets it close then mails it in.
Bah. Ah well, and so, the waiting game begins. I'll either have my phone... eventually, or I'll go two more rounds with them. Happily, they're not the only service provider with that price tag, and it'll cost me nothing to switch.

I had the same thing happen once, used Fedex so only put street address...but it was Fedex Ground so they pass off to the local post office..my nerves!! LOL! :)

CyberLurch 06-09-2019 06:51 AM

I ordered something back in October, was supposed to ship FedEx from Pittsburg to Toledo, with an estimated 2 to 3 days.

It left Pittsburg, got handed off to USPS (da fu**?), arrived in Allen Park, Michigan, then traveled to Chicago, then Columbus, BACK to Chicago, to Allen Park AGAIN, sat there for almost a week, and then eventually made the final leg of the journey to Toledo.

Four and a half weeks of this nonsense.

Now for the really fun part. When it zoomed through Allen Park the first time? Allen Park is the major USPS facility (I guess you call it a 'hub'?) for Toledo.

'Smart', my ass.

dalesys 06-09-2019 02:30 PM

Quote:

Quoth CyberLurch (Post 1380726)
... It left Pittsburg, got handed off to USPS (da fu**?) ... eventually made the final leg of the journey to Toledo.
....

The airline baggage boys did that to "Bomb Bay" some speshul's luggage. As in "route it through Bombay!"

Dreamstalker 06-12-2019 01:05 PM

When I was selling online, I once had a Priority Mail package take three weeks to get from NM to VA. At one point in the journey it actually reached VA (the next town over from the actual destination), then for some reason backtracked through CO. Coordinated inquiries from both the buyer and myself (with associated documentation and tracking scans) finally shook it loose...I was never reimbursed for the "two day" service (despite the fact that it took far longer than two days and was due to no mistake of mine).

Victory Sabre 06-12-2019 07:21 PM

I'm right now having fun with shipping. I was supposed to receive a package at work on Monday the 10th. It didn't get to town till the 10th, so I assume the USPS will get it out Tuesday.

No dice, and no updates on the tracking Tuesday.

I checked again today (Wednesday), and find out the package is in Des Moines, Iowa - 5 hours south of my central Minnesota home.

WTF!?! So it gets to my town and to my post office, but then is then sent to a city 5 hours away?

I'm guessing someone made a mistake.

Now, when will I ACTUALLY get my package?

Buzzard 06-12-2019 08:02 PM

Looks like I'm not the only one seeing this. I've had 2 in the last week go to the regional center (with the monster sorting machine), then go ... places, only to go BACK to that regional center to go out to the local post office.

csquared 06-12-2019 09:29 PM

As I was reading this post last week...
UPS drops off package at neighboring town.
Neighboring town sends package to Atlanta
Atlanta sends package to town on other side of Atlanta from me.
They return package to Atlanta
Atlanta send package to my town.

I could have had the package on Tuesday. Instead, I got it Saturday.

Argus 06-14-2019 12:24 AM

I've heard that it is possible to update the tracking location for an entire truck or other container at once. The location is applied to every package that they know is inside rather than individually scan each item.

How many of the observed tracking anomalies can be explained by the interaction between this and human error?

Buzzard 06-14-2019 01:40 AM

In my case, I know exactly where the regional facility that services the post offices in the area is. Since it's ~30 minutes by truck, things can go from there to delivery here the next day. When it takes 4 days to go from that facility to here... yeah, there's just a little problem with the works.

raudf 06-16-2019 02:37 AM

Years ago had two go on walk-about Waldo and Carmen That was fun and it was all on FedEx, because the moment they were in USPS hands, they arrived a day later.

Of course, USPS has had it's fair share of stupid, but never that level of "Your package is in another castle."

CyberLurch 08-06-2019 04:04 PM

... and here we go AGAIN. Ordered more memory for my aging laptop from a seller in Columbus, OH on Friday. Shipped USPS on Monday. Handed off to DHL, according to the tracking. Where is it? As of Tuesday morning, Hebron, KY (probably CVG), which is 130 miles completely the wrong direction. I'm assuming they're going to put it on a plane bound for who-knows-where (my money is on Chicago. Whenever they pull this nonsense it always seems to involve Chicago). From Columbus to Toledo is only 142 miles. Why is my memory on a plane at an airport in Kentucky? If they'd have left it in USPS hands, it would have been here already. Instead, it's going to pinball around the midwestern US for probably a week.

This is progress?

Ghel 08-06-2019 05:12 PM

Back in May, I had something delivered to me by FedEx. It got from Missouri to Minneapolis in 12 hours, then spent the next FIVE days circling various suburbs of Minneapolis before finally being delivered to me. No wonder they told me the delivery time was 8 days.

CyberLurch 08-06-2019 11:53 PM

This is the tally so far:

Columbus, OH > Hebron, KY approx 130 miles
Hebron, KY > Stow, OH approx 250 miles

Stow, OH is a minimum of 140 miles from Toledo, so at the very least at this point, my package will have traveled some 500 miles before it reaches my door.

If they'd put it on a truck directly for Toledo, it would have traveled only about 130-140 miles.

Oh, and one thing I find particularly amusing (not really) about this is: On that leg from Hebron to Stow, the truck traveled THROUGH COLUMBUS. The package's city of origin.

My old instructor in boot camp had a phrase for things this fracked up. 'Gotta be a communist plot.'

Still betting this thing hits Chicago before it gets to me.

EDIT: ANOTHER UPDATE: Oh, this is priceless!

It's still in Stow, OH. Where it's been handed off to the delivery service (I presume USPS). Where it's STILL about the same distance as it was from its destination (just in a different direction) from where this whole fiasco started.

So many questions. I mean, why is this even a thing? At least two different carriers, pingponging hundreds of miles for several days, just to reach a destination that was literally only a couple hours' drive in the first place? Can anyone enlighten me?

EDIT: YET ANOTHER UPDATE. OMG. The more I watch this the more ludicrous it gets.

The package traveled BACK to Columbus. From whence it originated.
This sounds a bit like The Twilight Zone meets the Three Stooges.

CyberLurch 08-09-2019 06:11 PM

Quote:

Quoth Ghel (Post 1382463)
Back in May, I had something delivered to me by FedEx. It got from Missouri to Minneapolis in 12 hours, then spent the next FIVE days circling various suburbs of Minneapolis before finally being delivered to me. No wonder they told me the delivery time was 8 days.

I get that sometimes a package gets misrouted. But ever since the post office has started handing things off to FedEx, DHL, etc., it happens WAY too much. It's almost like they select the most convoluted route possible to give the package as many opportunities to get smashed or lost as possible.

I'm sure I'm mischaracterizing things, but sometimes I wonder.

At the time this is being typed out, there have been no tracking updates in two days. ETA was yesterday.

drunkenwildmage 08-09-2019 07:26 PM

Quote:

Quoth CyberLurch (Post 1382470)

EDIT: YET ANOTHER UPDATE. OMG. The more I watch this the more ludicrous it gets.

The package traveled BACK to Columbus. From whence it originated.
This sounds a bit like The Twilight Zone meets the Three Stooges.

Don't forgot, since the USPS is involved it's going to have to go up to Detroit before it even thinks about hitting Toledo.


I had ordered something online, shipped USPS from Naperville (outside of Chicago) to Toledo. It was sent through Boise, Idaho.

ladyjaneinmd 08-13-2019 02:03 PM

I recently canceled a future package from Amazon. The tracking number said that package was in Florida. FOR TWO WEEKS. I called Amazon to cancel the transaction, and they said that it was already being shipped so I had to wait, but I said, 'But it's STILL in Florida! It hasn't left yet' They canceled the package for me and issued me a refund.

Kit-Ginevra 08-13-2019 05:27 PM

It was on spring break??

CyberLurch 08-14-2019 04:28 AM

Quote:

Quoth drunkenwildmage (Post 1382559)
Don't forgot, since the USPS is involved it's going to have to go up to Detroit before it even thinks about hitting Toledo.

I had ordered something online, shipped USPS from Naperville (outside of Chicago) to Toledo. It was sent through Boise, Idaho.

Heh. Who knows what goes on with USPS anymore. A couple of years ago, a shipment from CA made it all the way practically to my door. It had been listed as 'processed through Allen Park". Processed... back to California, apparently. At first I thought, "Oh, the delivery address must have gotten obscured or damaged, and they returned it to the sender." Nope. The sender reported that the package was in perfect condition when it arrived back at his address. He shipped it right off again, of course, but.... California to Ohio to California to Ohio. I want to say that's some kind of a record, but sadly I'm fairly sure that's not the case.

Tracked my most recent package again this afternoon. Still (allegedly) in Stow, OH. At this point I'm reasonably certain it's officially MIA. I'm just glad that this machine is my 'legacy' rig and not my main computer.

CyberLurch 08-14-2019 04:43 AM

Quote:

Quoth ladyjaneinmd (Post 1382645)
I recently canceled a future package from Amazon. The tracking number said that package was in Florida. FOR TWO WEEKS. I called Amazon to cancel the transaction, and they said that it was already being shipped so I had to wait, but I said, 'But it's STILL in Florida! It hasn't left yet' They canceled the package for me and issued me a refund.

Amazon, you say? That doesn't surprise me. The 'productivity expectations' in those warehouses are not in any way, shape, or form consistent with reality, and at that insane pace, mistakes are bound to occur.

I'm betting the shipping label for your order got printed out and then promptly lost before it could be slapped on the box, OR the label simply fell off. Meaning your order got to the post office, and with no delivery or return-to address, they had to chuck it into 'dead letter'.

ladyjaneinmd 08-14-2019 12:30 PM

Quote:

Quoth CyberLurch (Post 1382678)
Heh. Who knows what goes on with USPS anymore. A couple of years ago, a shipment from CA made it all the way practically to my
Tracked my most recent package again this afternoon. Still (allegedly) in Stow, OH. At this point I'm reasonably certain it's officially MIA. I'm just glad that this machine is my 'legacy' rig and not my main computer.


Another cute story: Years ago, I bought a purse online. A week or so later, I got a very apologetic email about the delay in shipping 'because there was a train wreck'. Okay. I looked up the tracking. It was last seen in Nevada. So I googled 'train wreck in Nevada' and found the most horrible pictures of the biggest train wreck I'd ever seen! Several yards of track were ripped up, The train was wrecked, cars ripped open, boxes piled EVERYWHERE. However, being a commodities train, nobody got hurt, so it didn't end up on the evening news.

I did get my package a few weeks later, a little bunged up but the contents were fine. I still refer to that purse as 'my train wreck purse'.

DGoddessChardonnay 08-19-2019 12:32 AM

Sounds like what happened last year when I decided to order myself a new purse and wallet set . . . .


Bad enough I'd put the order thru twice (thinking it didn't take the first time and getting a phone call from my bank's fraud department and explaining what I was attempting to do) but once i got the tracking info (the website said it was in AZ, but the merchandise was shipping from China.


Once it arrived in the US (roughly a week and a half after I had placed the order,) it sat at the Customs Facility in NY for two weeks before it even made its way through USPS chain down to the regional facility (on the SW side of Greensboro) so it could be sent to the local post office branch.:confused:



It finally arrived not quite a month after I'd ordered it.


A week later, I received the other order, so I ended up with TWO identical Coach bags and two wallets.:lol:

CyberLurch 08-19-2019 03:07 AM

Quote:

Quoth DGoddessChardonnay (Post 1382813)
A week later, I received the other order, so I ended up with TWO identical Coach bags and two wallets.:lol:

Did you end up paying twice for that?

Also, I absolutely HATE it when someone advertises that they're a US seller and it turns out they're just forwarding the order overseas. I try to buy within the US if I can (because shipping from China is so unbelievably slow, and shipping from within the US is typically less than a week), but I don't need some guy here in the US ordering a shipment from the same place I can. If I'm gonna have to wait, I might as well cut out the middleman.


All times are GMT. The time now is 10:40 AM.

Powered by vBulletin® Version 3.8.9
Copyright ©2000 - 2020, vBulletin Solutions, Inc.