Customers Suck!

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-   -   pipes burst (http://www.customerssuck.com/board/showthread.php?t=121244)

figgyx 02-03-2019 07:59 AM

pipes burst
 
Tonight at the hotel a pipe burst (probably from all the super cold weather we just went through) Since it was 11pm on a Saturday night there was nowhere for our maintenance guy to go to purchase needed supplies. He had to shut water off to the entire hotel.

Cue Mr. Sucky. This one guest told me on the phone that since we had no water he was not paying for his room and he would even go as far as to cancel his credit card. A short time later he comes to the desk and tells me hie is leaving and we better not charge his card. He wanted me to provide him with his paperwork (Um, what paperwork? Room and tax had not even been posted yet) I told him I would inform the owners in the morning and it would be their call on whether to give him his free room. He wanted me to call them at home right then and there. He ranted, he yelled and he left swearing up and down he would sue the hotel if we charged him.

I recognize having no water is a sucky situation but really - why me?

Tanasi 02-03-2019 08:30 AM

I'm surprised the health dept would allow the hotel to stay open without water.

CyberLurch 02-03-2019 02:58 PM

Quote:

Quoth Tanasi (Post 1376759)
I'm surprised the health dept would allow the hotel to stay open without water.

The health department probably would not, if it were an extended outage. Water outages occur on a daily basis; sometimes for several hours. With the exception of a restaurant, a short-term outage is not generally considered a health concern.

However, since the incident took place late at night, I doubt there'd be anyone at the health dept office to actually take a call, much less send out anyone to issue a close order.

greek_jester 02-04-2019 08:00 AM

Common sense would dictate that having no water for an entire night would not leave the hotel liveable; a whole building of people wanting to go to the loo first thing in the morning when they wake up? Not Fun.

taxguykarl 02-04-2019 07:30 PM

Quote:

Quoth CyberLurch (Post 1376761)
However, since the incident took place late at night, I doubt there'd be anyone at the health dept office to actually take a call, much less send out anyone to issue a close order.

Especially with double-digits below zero.:eek:


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