This happened to me personally so I'm not quite sure where to put it, but Sightings seemed to be the best choice.
Anyway--I had to make a quick stop at the local megastore (rhymes with S-mart) to pick up a few bits and pieces. It was busy, a bit chaotic, but the staff were doing a good job of handling things.
I came up to the register with my stuff, the cashier rang it up and then talked me through using the debit card reader. I already know how, but didn't mind having him tell me. I know he probably gets a lot of customers who have no clue and it's just easier for him if he guides people through it. No biggie.
The time between the clerk bagging up my stuff and our working on the debit card was maybe 15 seconds at the most. We both had our attention focused on the card for that length of time. The clerk gave me my receipt, I went to pick up my bag. No bag. No bag anywhere. It had vanished like snow in springtime, without a trace.
I ended up chasing after the lady who was ahead of me in line. She said she hadn't taken my stuff and we checked her bags to make sure. I honestly don't think she was lying. She just didn't have that vibe. So someone must have grabbed the bag while the clerk and I had our attention on the debit card.
Customer service was terrific about allowing me to replace my items gratis. Even the cashier was pretty cool--he offered to chase down the lady for me, and promised to back me up for customer service if I needed him to. I plan to send an email off to corporate about the staff and how great they were, despite the fact that it was busy.
So has anyone had this happen to them? I've had a bag or two stolen around Christmastime, but never right out from under my nose the way it happened today.
Anyway--I had to make a quick stop at the local megastore (rhymes with S-mart) to pick up a few bits and pieces. It was busy, a bit chaotic, but the staff were doing a good job of handling things.
I came up to the register with my stuff, the cashier rang it up and then talked me through using the debit card reader. I already know how, but didn't mind having him tell me. I know he probably gets a lot of customers who have no clue and it's just easier for him if he guides people through it. No biggie.
The time between the clerk bagging up my stuff and our working on the debit card was maybe 15 seconds at the most. We both had our attention focused on the card for that length of time. The clerk gave me my receipt, I went to pick up my bag. No bag. No bag anywhere. It had vanished like snow in springtime, without a trace.
I ended up chasing after the lady who was ahead of me in line. She said she hadn't taken my stuff and we checked her bags to make sure. I honestly don't think she was lying. She just didn't have that vibe. So someone must have grabbed the bag while the clerk and I had our attention on the debit card.
Customer service was terrific about allowing me to replace my items gratis. Even the cashier was pretty cool--he offered to chase down the lady for me, and promised to back me up for customer service if I needed him to. I plan to send an email off to corporate about the staff and how great they were, despite the fact that it was busy.
So has anyone had this happen to them? I've had a bag or two stolen around Christmastime, but never right out from under my nose the way it happened today.
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