I work as a cashier for a *major grocery store chain*, and very recently the location I work at is noticing how many voids a cashier does on a daily basis, and asking why the voids were necessary.
A void is done for several reasons...
All of this was done before the customer paid.
But every transaction is recorded, and the cashier is asked why the voids were done by Bookkeeping. Bookkeeping asks the cashier why the voids were necessary.
Then the cashier has to sign a form stating that he/she made "too many voids" on a given day.
This is frustrating for me, especially when it is either on the store's end or the customer's end.
This is micromanaging to me.
I have also had 4 evaluations done within the past 2 months. 2 by the Assistant Customer Service Manager, one by the store manager, and one by the Lead Bookkeeper, who is the one asking the cashiers about the voids and having them sign the form.
A new front-end employee who started work earlier this week was evaluated yesterday.
According to one of the front-end supervisors, every location is not supposed to have too many voids.
To me all of this is overkill, and I want to
I get the sense that someone higher up within my employer is wanting to justify their job, but that is their problem, not mine.
What is funny is that all 4 keep telling me I am a great employee.
What is the best way for me to deal with this?
A void is done for several reasons...
- The customer did not want the item, and so the item was voided off
- The customer went over their budget, and so the item or items were voided off
- The customer claimed that the price was wrong, and either 1) the price had to be adjusted by first voiding it off and then correcting it or 2) the customer just did not want the item, so the item was voided off
- There is a sticker on the item, and when it was scanned, the price was wrong... So the item was voided off and then adjusted.
- Cashier error.
All of this was done before the customer paid.
But every transaction is recorded, and the cashier is asked why the voids were done by Bookkeeping. Bookkeeping asks the cashier why the voids were necessary.
Then the cashier has to sign a form stating that he/she made "too many voids" on a given day.
This is frustrating for me, especially when it is either on the store's end or the customer's end.
This is micromanaging to me.
I have also had 4 evaluations done within the past 2 months. 2 by the Assistant Customer Service Manager, one by the store manager, and one by the Lead Bookkeeper, who is the one asking the cashiers about the voids and having them sign the form.
A new front-end employee who started work earlier this week was evaluated yesterday.
According to one of the front-end supervisors, every location is not supposed to have too many voids.
To me all of this is overkill, and I want to
I get the sense that someone higher up within my employer is wanting to justify their job, but that is their problem, not mine.
What is funny is that all 4 keep telling me I am a great employee.
What is the best way for me to deal with this?
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