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Old 09-27-2008, 10:03 AM
Lace Neil Singer's Avatar
Lace Neil Singer Lace Neil Singer is offline
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Join Date: Jul 2006
Location: England
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The difference is in the manner. A customer who giggles after being told and says, "Whoops, silly me," is not sucky. A customer who makes the request in a snotty tone and after you politely point out the DVDs, goes and complains to the manager about your "rudeness", ie daring to point out their stupidity, is sucky. At least, that's my opinion.
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