One of my job duties as a porter for the parking company I work for is to issue parking violations at the surface lot I am responsible for cleaning on a daily basis. Parking violations for non payment or for an expired receipt. There is a pay machine located at the parking lot, and I have to pull a report from the pay machine indicating which parking spots are paid for and which parking spots have expired receipts.
I have to use a handheld machine and a handheld printer to input the information for the parking violations. The machine and the printer are located at the garage office at one of the parking garages my employer manages.
While I was logging into the machine, a female customer using a cane walks into the office. I was up front logging into the machine. She asks the front office staff if there is any more handicapped parking spots in the garage because the handicapped spots on the first level are full. Here is what happened.
front office employee: "The only handicapped parking spots we have are on the first level."
female customer: "Well those parking spots are full."
front office employee: "The handicapped parking spots are on a first come first serve basis."
female customer: "This is ridiculous. I cannot park because the handicapped spots are full. I have a reserved handicapped parking tag, and I need to park."
front office employee: "The handicapped parking spots are on a first come first serve basis."
female customer: "But those handicapped parking spots are full. I have a reserved handicapped parking tag, and I need to park."
front office employee: "Anyone having a handicapped parking tag can park in the handicapped spots. The customers parking in those spots have a handicapped parking tag just like you do."
female customer: "So are you telling me that the garage is overbooked?"
front office employee: "No. There are enough handicapped parking spots for the public. Those spots happen to be full right now."
female customer: "Then I will just have to complain somewhere else about this. This is ridiculous."
She leaves.
The other front office staff employee then says "Didn't she complain about the same thing last week?"
The response from the front office staff employee who dealt with the female customer...
"yes"
I have to use a handheld machine and a handheld printer to input the information for the parking violations. The machine and the printer are located at the garage office at one of the parking garages my employer manages.
While I was logging into the machine, a female customer using a cane walks into the office. I was up front logging into the machine. She asks the front office staff if there is any more handicapped parking spots in the garage because the handicapped spots on the first level are full. Here is what happened.
front office employee: "The only handicapped parking spots we have are on the first level."
female customer: "Well those parking spots are full."
front office employee: "The handicapped parking spots are on a first come first serve basis."
female customer: "This is ridiculous. I cannot park because the handicapped spots are full. I have a reserved handicapped parking tag, and I need to park."
front office employee: "The handicapped parking spots are on a first come first serve basis."
female customer: "But those handicapped parking spots are full. I have a reserved handicapped parking tag, and I need to park."
front office employee: "Anyone having a handicapped parking tag can park in the handicapped spots. The customers parking in those spots have a handicapped parking tag just like you do."
female customer: "So are you telling me that the garage is overbooked?"
front office employee: "No. There are enough handicapped parking spots for the public. Those spots happen to be full right now."
female customer: "Then I will just have to complain somewhere else about this. This is ridiculous."
She leaves.
The other front office staff employee then says "Didn't she complain about the same thing last week?"
The response from the front office staff employee who dealt with the female customer...
"yes"
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