I thought that moving into an accounting office with no direct interaction with customers would free me from ever having to deal with a sucky customer again... and in fairness I didn't have to, but I did have to clean up his clusterfuck of a mess.
Friday night we had a guest who was, shall we say, not doing well on the machines... hey, most people are under no illusions about the nature of the business, if it wasn't set up that you were going to lose more time than you won there wouldn't be any lights on... most people know that they will walk out with less money than they came in with, they just enjoy the ride along the way and the amount they lose is the price of the entertainment (not that different than buying a movie ticket... except a lot more expensive for some people).
This guy apparently didn't see things that way. He was so furious that he somehow Hulk raged a machine onto its side. Now, all machines have tilt sensors to prevent tampering, and even a slight tilt will lock the machine while it recalculates the plays in memory to make sure that the numbers are accurate and to make sure they were not affected by the tilt... a more severe tilt will result in more severe safeguards... in this case the machine took itself completely offline, locked, and reset. Security escorted him out, slot repair got the machine repaired (no major damage thankfully, like they got it back on the floor within a few hours), and everyone went on their merry way... until Saturday morning when I came in to work.
You can imagine my surprise when I run my bad load report (which is any time a meter failed to load, typically because the meter exceeded the delta limit programmed into it which requires a quick verification that indeed the ending meter is that much higher than the beginning and that there was no malfunction, takes a few minutes a machine) and I see a machine on there because every single one of its meters is reporting a negative delta... coin in, coin out, bill in, ticket drop, voucher in, voucher out, cancel credit, attendant paid jackpots, all reporting negative deltas in the 6 digit range... well, that's not possible, there is no way that a machine can have negative play on it. So guess how I spent the first 3 hours of my shift yesterday? Yup, I was thanking God that the machines back up their logs on an almost continuous basis (every time you insert a bill a log entry is created, every time you hit the place bet button a log entry is created, every time you hit repeat bet, or cash out, or any other action you can do on a machine creates a log entry)... until I realized that the only way I could manually override the meters to where they were supposed to be was to manually add up every single transaction that had occurred during the day and apply each one to the relevant meters
So thank you mister hulk rager... I really didn't need to do anything productive yesterday.
Friday night we had a guest who was, shall we say, not doing well on the machines... hey, most people are under no illusions about the nature of the business, if it wasn't set up that you were going to lose more time than you won there wouldn't be any lights on... most people know that they will walk out with less money than they came in with, they just enjoy the ride along the way and the amount they lose is the price of the entertainment (not that different than buying a movie ticket... except a lot more expensive for some people).
This guy apparently didn't see things that way. He was so furious that he somehow Hulk raged a machine onto its side. Now, all machines have tilt sensors to prevent tampering, and even a slight tilt will lock the machine while it recalculates the plays in memory to make sure that the numbers are accurate and to make sure they were not affected by the tilt... a more severe tilt will result in more severe safeguards... in this case the machine took itself completely offline, locked, and reset. Security escorted him out, slot repair got the machine repaired (no major damage thankfully, like they got it back on the floor within a few hours), and everyone went on their merry way... until Saturday morning when I came in to work.
You can imagine my surprise when I run my bad load report (which is any time a meter failed to load, typically because the meter exceeded the delta limit programmed into it which requires a quick verification that indeed the ending meter is that much higher than the beginning and that there was no malfunction, takes a few minutes a machine) and I see a machine on there because every single one of its meters is reporting a negative delta... coin in, coin out, bill in, ticket drop, voucher in, voucher out, cancel credit, attendant paid jackpots, all reporting negative deltas in the 6 digit range... well, that's not possible, there is no way that a machine can have negative play on it. So guess how I spent the first 3 hours of my shift yesterday? Yup, I was thanking God that the machines back up their logs on an almost continuous basis (every time you insert a bill a log entry is created, every time you hit the place bet button a log entry is created, every time you hit repeat bet, or cash out, or any other action you can do on a machine creates a log entry)... until I realized that the only way I could manually override the meters to where they were supposed to be was to manually add up every single transaction that had occurred during the day and apply each one to the relevant meters
So thank you mister hulk rager... I really didn't need to do anything productive yesterday.
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