Let me set up the situation for you. There was one cashier on the registers. He had a line of a few customers, and it had been that way for pretty much the entire afternoon. His supervisor comes up with 2 lists: one for him and one for his cw to finish before they could leave. As soon as she reads them off, his cw grabs one and runs off. He says, "now I'm not sure how I can get this done seeing as I am the only cashier here, and I have not had a break in my line for several hours." This conversation ends shortly thereafter, and his sup leaves with the list. About 2 hours later, as the cw finishes his list, the sup comes up again and says "I've narrowed it down to just a few sections. You need to get this done before you can leave." He responds "Look, I have no time to do that right now. I haven't had time between these customers." She leaves, but then about half an hour later he sees some daylight in his line. As for the first time in several hours there are no cust's in line, he picks up some hangers and begins to organize the area around the registers. He also talks to his cw who was also helping to clear out the dressing rooms, and complains quietly about the list. The sup hears this and yells out "CLEAN ALREADY." He responds "with what time inbetween cust's? I don't have time to clean the store when I never have any breaks in my line?" She begins to shout louder about how he should be cleaning the damn store. Then he snaps and says "I have not had any time inbetween these customers to clean the store. You and my cw have not been ringing out customers for 7 hours and have had time to do other things. And by telling me to clean up when I clearly have not had any time to, you are out of line!" She screams some more about cleaning, but cw whispers to him "dude shut the hell up" and he does. Later the cashier is relieved so he could have a meeting with the sup and the mod. Both sides explain themselves, and the meeting ends with it being unclear as to who was really in the wrong.
As I have never had any management experience, I would like answers from people in authority (and also people who have witnessed the same scene.
So I pose the poll question.
As I have never had any management experience, I would like answers from people in authority (and also people who have witnessed the same scene.
So I pose the poll question.
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